Booked an MOT online and called them back just before the date of the appointment to confirm my appointment as I hadn't received any confirmation email and they said that the appointment hasn't been booked because the payment didn't go through. Confirmed with the bank that the payment had gone through and had to dispute the card payment online because the head office couldn't see my payment. I will get my money back in 4months from the bank because they couldn't see my payment. I had booked MOT and car service, so was a good amount of money that I had to claim for a service that they said I hadn't paid but it was actually paid. Booked new appointment on line and paid again for it, got my confirmation email and everything seemed ok. But got a phone call few days later to tell me that they will not have an MOT tester on that day and have to book it another day. Rebooked it a couple of days later with my MOT having expired on that new given date because of their delays and cancellations. Got a second call , 2-3 days due to my appointment and they told me that the appointment (the initial) I had booked cannot be done as they will not have an MOT tester on that day and they don't know when will have one again. Told them that I already had a phone call for that reason and I have rebooked my MOT but they said nothing has been booked in their schedule and that they will not have an MOT tester on that day and from that day onwards is unsure when they will have again an MOT tester. And they offered only one specific date that wasn't possible for me to do. Hang up the phone on them as didn't trust them anymore and went over there to have proof of what their saying or what is happening as hadn't had any cancellation email or any proof that wasn't my fault that my MOT had expired and I was actually trying repeatedly to book my MOT, but was totally their fault. I asked a proof by a letter saying that they had to move my appointment for another day IF they will get an MOT tester. They gave me the letter. They told me that they will call me later on that day as might be possible to do the appointment for the following Monday or not as they might find MOT tester but is not warranted. In the meantime I asked for a refund as I wasn't sure if I will have my MOT done there any more. They said yes but got the refund email confirmation when I finally cancelled my MOT later on that day. Got a phone call later on the day and got confirmation that they did find an MOT tester and can do my MOT the following Monday. Only for that day and no other day though. Informed them that I have booked my MOT to another garage and would like to proceed with my refund. These are the facts. Personally I don't want to spend my time and money this way anymore if this is their way of doing things.