Not only do the staff have poor manners and no etiquette, they lack the knowledge of being able to perform a simple task, like changing the right tyre.

On 27/02/2020, we took the vehicle to a Kwik Fit garage in Tamworth (B79 7NU) to replace a tyre situated at the rear due to there being puncture in the tyre. We were later told that the 2 tyres at the front of the vehicle needed replacing due to the quality being under the legal standard, to which we were happy to pay for the replacement of the tyres that needed changing.

It cost £164.97 for 3 tyres to be changed, however, they didn't replace the tyre with the puncture, and unnecessarily replaced a tyre that did not even need touching.

Due to the time in which we rang to pick the car up, because they had not bothered to inform us that the car was available to pick up, it was dark, therefore we were unable to check the car over before driving home in poor weather.

It was only, after driving over 9 miles home, we discovered that the tyre that we initially requested, with the puncture in, was not replaced. We drove the car in the dark, in the rain, where it was completely and utterly irresponsible for the car to be on the roads.

When we went to complain, and have the issues resolved, we were met with rude reception staff, who were uninviting, to say the least. They showed no remorse, and was not apologetic for the error they made.

The fact that the car was allowed out of the garage is appalling, representing how colleagues do not complete sufficient checks before handing keys back to owners after doing a half-arsed jobs.

This has left the owner of the vehicle shaken up, and feeling unsafe in his own vehicle, which shouldn't be the case when going to a (supposedly) reputable garage.

I would advise you all to stay clear of the Upper Gungate (B79 7NU) garage. We wont be going there again, for the drivers, and other road users safety.
Posted 3 months ago
Kwik-Fit is rated 2.55 based on 95 reviews

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