“I’m waiting for the regional manager to call me back.
My car went for a Mot test and came back damaged. And no one is taking any responsibility. Why am I expected to pay for the mishandling of my car, this is beyond bad customer service, it’s borderline fraud.
It's not only bad customer service it's unethical and illegal to try to make someone pay for a mistake that your employee made. Procedures should be in place ensure this doesn't happen again.
The call back can take as long as it takes no timescale given by the account manager, how long is a piece of string! Meanwhile I’m left with a faulty seat. The button no longer functions as intended.
The service at Altrincham Kwik fit is usually spot on, I could never fault them..
On drop off the button/control on the door all worked perfectly, and was confirmed by another employee.
I asked the garage to check any cctv footage they have, as it will evident my use of it that day.
The garage have said they can’t take responsibility, and the area manager Gary advised he stands by what the garage have said, so what was the purpose of the call back. And I was asked how do you propose the damage? Well this begs the question how can you stand by what the garage has said if you wasn’t there either?
I was fair, and asked can the damage just be sorted I don’t want a big ordeal, as I’ve been with out a car for 4 days.
Nevertheless it went back for the retest and passed, with the fault still there caused by tester. How is that possible, and how does that work with the guidelines provided by the driver and vehicle standard agency?
If anyone is deciding to get any work completed by kwik fit please take pictures and videos before handing in your car, you don’t want to end up with a ridiculous battle.
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