Bought a pair of shoes for £300 from the Germany shop to be sent to the UK. Their website told me to buy one size up which I did and they were far too big. Returning them cost me £52. They insist on sending the goods back in the original packaging and the box was so heavy and ridiculously big it ended up costing more. When I contacted them about it to ask if they would contribute to this as after all I bought the size according to instructions they said NO. It also cost me £9 to get the shoes here. So I spent £61 for NOTHING!! Thank you!! I will not order another size as you cannot guarantee if will be correct.