I had a very bad experience with this brand/shop. I bought sandals from the St Catherine Street store, in Montreal, at the beginning of the summer. I wore them once only, to go to the local supermarket - walking distance. The sandals were OK. Then I left town for many weeks, went to a colder weather place, where I did not need to wear these city sandals. When I came back to MTL and put on the sandals again - the right one was making a clicking noise, coming somehow from the sole, whenever I step on. It's was loud and noticeable. After writing to customer service, they asked me to send photos and videos(sound), so that their experts can analyze the problem. Eventually they came back to me to say that they were sorry for the inconvenience but since the complaint came over the allowed time for reclamation (1 month), they could not do anything. This is ridiculous of course as when I first wore the shoes for 20 min (within the reclamation time period), they were OK. Clearly, their experts agreed that there was a problem but they said they could only offer me $50 for the inconvenience. So the deal is - I have paid $170, for which I get sandals that I can never wear, unless I want everyone on the street to look at me when I walk, and a 'refund' of $50. What L'Intervalle gets is - selling off a defective product and making a profit of $120. Great deal! Well, even better for them - when I heard their decision, I explained that it was not fair and I was not happy with it. Guess what - I never got the $50 either. I suppose, there is an ego issue here, too. I do not recommend this store/brand, unless you are ready to be disappointed. The products are low quality, so the probability to get unlucky, too, is very high.