Terrible customer service. I bought a $250 pair of boots from L'intervalle. I was so excited to wear them for the first time! (I have owned a few different shoes from them in the past and they have always been great quality). I wore my brand new boots for the first time, and within an hour, they received a chip on the toe. As per their website, they pride themselves on creating boots that go against fast fashion, and that are "made of outstanding durable quality". Let me tell you, the Zara and H&M boots I have purchased in the past did not chip after wearing them for less than an hour. After contacting customer service regarding this issue, they refused to do an exchange for me, or even hear me out about my displeasure in the product I received because the boots had been "worn" and it wasn't a "manufacturing issue". I will never purchase another product from them again - these boots were definitely not worth the $250 price tag, I wouldn't even pay $50 for them. I will be telling all friends and family not to purchase from this company again. Very sad as I love supporting Canadian companies, and do my best to shop local. Very disappointed in the way they treat their customers.