My first order came as expected but it wasn’t until I opened the box that I realized an item was missing. I went online and the item said that it was back ordered until 12/7. It hasn’t shipped and I have no time to receive it for Christmas, I called their customer service to ask if they could reroute the gift to who it was intended for and the “guy” with a very heavy accent said he could help me with anything and then told me he could not help me with this. What a joke. Additionally, they offer “free” shipping but due to Covid have to charge a courier fee (technically not a shipping fee).