Wow! Wish I had read these reviews before doing any business with this company. Some of the stories make my gripe seem pretty small. Bit I will relay it anyway. I have ordered from this place in the past and, although I had some annoying "back-ordered" issues, on the whole I was OK with them. For a while now, I've been getting bombed with email promotions - 2 or 3 times a day! My inbox was getting deluged! I did not relegate them to my spam folder because I did not mind getting an occasional email from Lakeside. So I emailed the company and asked that they simply limit the amount of emails sent to me. I got an immediate email response - well written and polite (I have no complaints with the attitude or demeanor of the author of their reply email, other than I was not satisfied) - saying they could not honor my request because all the emails were automatically generated by a "system" Well, I'm no tech guru, but I do believe a simple tweek on a keyboard could have accommodated my request. Instead I was told to unsubscribe! So they would rather lose business altogether than to please a customer. Instead, I told them to remove me altogether from their mailing lists - no catalogs, no emails, no nothing! And after reading some of these reviews, I'm really glad to be done with this company. Terrible business attitude - but they must figure there are enough vulnerable suckers out there to keep buying, even with this terrible review rating.