I ordered $193.14 worth of items in October 2021. All but one item arrived. I never received communication about the other item (a holiday mat) that never arrived. When I received the other items, there were 4 pillows that were extremely small (I thought they were couch christmas pillows, but turned out to be some mini pillow version) and so I called to get instructions on how to return $52 in pillows to them. The pillows were taken to the Post office on 10/29/21 and 18 days later, I still have not received a refund. I have emailed twice for a status with no response (last email being 6 days ago). I called today to speak with customer service, gave them my order confirm # and even though she could see my entire account / order, she said they cannot give me a refund unless I provide the tracking #. I explained my husband had looked it up, confirmed it was delivered and pitched the post office receipt assuming I had received the refund, but that I provided my account information which should be sufficient. Customer service simply said "they cannot help me or refund me without me giving them a tracking #" even though they indeed received their items back. Worst customer service ever. I will not be ordering from them again