My elderly mother created an order for Christmas gifts but accidentally ordered the incorrect thing. There is NO chance or process to cancel an order after it has been placed. They claim an order can't be canceled after it goes into the "processing" stage. But there is no step BEFORE processing...they will do nothing for mistakes or accidental orders. They also create a barrier for your bank so you can't challenge it in any way. So, now, here at Christmas, my mom has been left without the money she intended to use for Christmas and the things she accidentally ordered won't even be here in time. Never, EVER again will I use this company. The worst customer service I have ever encountered. They are rude and unhelpful.