DO NOT USE THIS COMPANY! Unfortunately I didn't read reviews before ordering. I placed an order on December 4, 2021. Delivery was guaranteed by Dec 24. I contacted customer service Dec 13 because I had not received notification that the package had shipped, and was told it would ship by the end of the week. Rec'd notification on Dec 16 that a label had been created. Contacted customer service Dec 22 because Fedex said package had not been provided to them. Lakeside said Fedex would scan the label when delivery was closer. Dec 23 Fedex said package not provided by Lakeside, I should call Lakeside again. Dec 23 Lakeside said call Fedex, when told Fedex doesn't have the package, the story changed to "high volume of orders delayed shipping". When I asked to speak to a supervisor the story changed to "putting a note in my file to say the package needed to be delivered by tomorrow, Dec 24". When I pointed out to the person who said she was in the Philippines that it was over 1,000 miles from the "warehouse" in Illinois to Maine, which could not happen by tomorrow, the story changed to "no label was created". When I pointed out that both the Lakeside website and Fedex said a label was created, and I wanted to speak to someone who could tell me where the package was, the story changed to "I can re-order for you or refund your money". I requested a phone number for either the company and/or the warehouse and I was told there was no phone number. Apparently no stock was available for a re-order so I accepted the offer of a refund. Now I wait to see whether that actually happens..... I understand that shipping around the holidays is busy, but there is no excuse for this type of shell game. Even small businesses can manage shipping and good customer service.