If I could give them a zero I would. This company is a scam. I placed an order for a file folder for my desk. After weeks of no response they finally said the item was out of stock. No problem, let's just cancel and I can find something different. The company actually enrolled me in a "perks program" without my authorization and proceeded to charge me a monthly fee of $14.95. Mind you I never received any services or products from this company. Once I realized the fees were being charged, I called to inquire and request a refund. They were quick to apologize and say they would process a refund. Great! Service rep stated processing would take 2-3 days....10 days later still no refund. So after calling them yet again they then told me the refund had been processed and to contact my bank...so I did. Come to find out the bank had not received anything from this company but actually the company tried to debit my account yet again, after I terminated and requested the refund. My bank processed a dispute and I am hopeful the money will be collected. I will NEVER order from this company and hope you beware.