I am unfortunately very displeased with Lakeside Collection!!! We placed an order on August 30th. We received a confirmation number but nothing further as to the status of the shipment. I called this morning to research with the Customer Service Department and they coudn't find any order at all. They had our address but no order! I asked the Rep (Marichal) to please forward an email to my husband stating they could not find the order so my husband's pending credit charge could be cancelled and she said she is not allowed to do that. I then asked to speak to a Supervisor and she coudn't help me either. She said if their is a pending charge then there must be an order. I reminded her that her Company already researched and they couldn't find an order!! Supervisor then stated they are upgrading the system. I told her that is B--l S--t! I asked if they have been upgrading system since 8/30? My husband's credit card company is pursuing a cancellation of the pending charge. The Supervisor suggested I call back Tuesday to place another order. I explained I will not ever be calling back. If they can charge and lose an order why should I give them a second opportunity to do the same!!