I placed an order for 1 item. I was lpleased with the item; however, when I checked my bank statement there were 2,charges listed. I called LSC Customer Service and was told by Shan that the charge was a pre/authorization charge and would come off in a couple of days. I waited a week--the charge never dropped off. Today I called LSC Customer Service only to be told by Elaine that the charge was actually a membership fee!!! I was so surprised that Shan (soft spoken, courteous, & respectful) was nothing more than a liar. After much discussion and help from Elaine, the unauthorized membership was canceled. I received an email that my account will be credited within the next 3 - 5 days. One can only hope, that actually happens. Lieing to a Customer does not a good seller/customer relationship make:-(