LakesideCollection used 2 b a wondrful company, w/beautiful items & great customr srvice! But no more! Since being undr new ownrship, they put previous customers accts in collections! & now u cant evn undrstand a word the reps are saying! U have 2 ask them 4-5 times to repeat themselves! All foreigners! & their new customr srvice reps cant evn accept my pymt! Mon-Fri 8am-1pm only! Nvr bothered telling us that tho! Cant pay ovr the phone nymore, have to do it thru a live prson in the collections dept now! Bc they changed their pay-by-phone numbr w/o bothering to tell us that eithr! Ive nvr been so frustrated trying to make a pymt! What a go-around u have to go thru now! I am a long-time customr who has spent thousands of dollars at this company! & ive NEVER been late on a pymt! But they threw my xcellent in collections like its trash! W/o evr evn having the courtesy to tell me! This long-time customr will nvr b a customr again! Im gonna still make my pymts, but when my balance is $0, its a final bye-bye! Never again will i go thru what ive had to go thru ovr the last 2 days! Just to make a pymt! What company wont accept ur monthly pymt!!? If i could rate this new ownrship, i'd give them a big fat zerrrro!!!