I never received my order. I called Lakeside and waited 50 minutes on hold. When the clerk answered it took another 25 minutes to resolve the issue. They were going to resend the order. They emailed me a form which I signed, then immediately faxed back. It's been 2 weeks and I still haven't received the order. I have since waited on hold again for an hour but was unable to continue to hold. Essentially, I have no way to get in touch with them. Lakeside could greatly improve if they had a customer service email as a way to contact them. I love their products and have been a customer for many years but after losing $105, I will not ever order from them again.