I ordered 2 items on Oct 22, 2018. One for myself and one as a gift. As of today, on Dec 22, 2018 my mother in law has still not received her gift item. They have put my order on backorder, canceled it,said to call for credit check (yet no one is available and my credit is excellent), back ordered again (at least 4 times), canceled it again...shall I go on...The sad thing is they do not give you the courtesy of an email or phone call to let you know that they have taken any of these actions. I have to continue to check the status of my order. Each time to be disappointed by the poor service this company offers. The people who answer the phone after a 25 minute wait are friendly enough but have no clue what is going on except to say "this is a very popular item"! This is the first and last time I will do business with a company that disregards their customers as they do. Its a shame as they do have some cute merchandise =(