I am extremely disappointed with my experience. I ordered a Hypnos mattress with the understanding that it would be delivered within 6 weeks. It's now been over 8 weeks, and not only has the mattress still not arrived, but I have been informed that Hypnos did not even receive the order from Land of Beds!! This level of negligence is unacceptable. I have been left waiting without any updates or accountability, and now I have to start the whole process again in the hope that they can 'rush a mattress through in 4 weeks...hopefully'. I expected better communication and basic follow through and instead I have received nothing but delay and poor service. Does this company have no system or checks in place to review unfulfilled orders?? The offer of 'two free pillows' as a gesture of goodwill for this level of shoddy service is, quite frankly, insulting. I won't be ordering from this store again, nor would I ever recommend to others. I wish I had read the multitude of 1 star reviews before placing my order as it seems my issue is a common occurrence.