Land of Beds Reviews

Name: Land of Beds
Rating: 2.41

2.4 Rating 153 Reviews

35 %

of reviewers recommend Land of Beds

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2.4

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Land of Beds 1 star review on 19th September 2025

Anonymous

Land of Beds 1 star review on 27th June 2025

Richard Kenyon

Land of Beds 1 star review on 22nd July 2022

Jackie

Land of Beds 1 star review on 22nd August 2021

Anonymous

Land of Beds 1 star review on 25th August 2020

David

Anonymous

Anonymous // 01/01/2019

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“Great service from start to finish. Highly recommend.”

Helpful Report

Posted 4 weeks ago

“Great experience. Purchased a Relyon mattress. Arrived fast. Great communication.”

Helpful Report

Posted 1 month ago

“Order process simple. The caveat being there is now upfront disclosure of selling third party products. I ordered a trundle bed. No tracking updates provided an estimated delivery fine but still no updates five days before scheduled delivery. Contacted Land of Beds who said it was a third party products and they have no control basically disclaimed liability for their sale. On the day of delivery four hours listed scheduled delivery I had an update saying I was next in queue, nothing received. Contacted Land of Beds again as there responsibility to resolve under UK law. Nothing heard Following day post scheduled delivery I was informed that product was rescheduled for delivery. This time delivered within timeframe. Very substandard.”

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Posted 1 month ago

“To all prospective customers of Land of Beds, I strongly advise against purchasing from this company. I have experienced significant issues with a recently purchased Tempur bed. Despite repeated attempts to exchange the bed or request a full refund, I have been met with unhelpful and unresponsive service. The manager Claire has been particularly difficult to deal with, repeatedly refusing to resolve the matter and displaying a lack of empathy.”

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Posted 4 months ago

“STOP 🛑 DO NOT USE THiS COMPANY. To all prospective customers of Land of Beds, I strongly advise against purchasing from this company. I have experienced significant issues with a recently purchased Tempur bed. Despite repeated attempts to exchange the bed or request a full refund, I have been met with unhelpful and unresponsive service. The manager Claire has been particularly difficult to deal with, repeatedly refusing to resolve the matter and displaying a lack of empathy.”

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Posted 4 months ago

“thank Sophia recover899k$ Email:sophiamaddison270–@gmail.com”

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Posted 6 months ago

“Thanks to Mercy, I didn’t lose a thing. Full recovery!”

Land of Beds 1 star review on 10th August 2025

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Posted 7 months ago

“2 months to deliver the mattress, sent to the wrong address. Upon finally delivering it have received the wrong mattress!.”

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Posted 8 months ago

“Yes after very long wait our £900 hypnos mattress arrived After afew years afew holes have appeared which will only get worse Hypnos have passed the buck to land of beds who after inspection deny it's faulty... We have plyboards under & mattress protector over, it can only be manufacturing fault , awful ten year warranty waste of time & money urgh”

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Posted 9 months ago

“I am extremely disappointed with my experience. I ordered a Hypnos mattress with the understanding that it would be delivered within 6 weeks. It's now been over 8 weeks, and not only has the mattress still not arrived, but I have been informed that Hypnos did not even receive the order from Land of Beds!! This level of negligence is unacceptable. I have been left waiting without any updates or accountability, and now I have to start the whole process again in the hope that they can 'rush a mattress through in 4 weeks...hopefully'. I expected better communication and basic follow through and instead I have received nothing but delay and poor service. Does this company have no system or checks in place to review unfulfilled orders?? The offer of 'two free pillows' as a gesture of goodwill for this level of shoddy service is, quite frankly, insulting. I won't be ordering from this store again, nor would I ever recommend to others. I wish I had read the multitude of 1 star reviews before placing my order as it seems my issue is a common occurrence.”

Helpful Report

Posted 9 months ago

“The mattress was awful, gave me backaches. We tried to return it within 14 days. They refused saying you have slept on it. Isn't what a mattress is for? Awful company. Avoid at all costs.”

Helpful Report

Posted 9 months ago

“Very bad customer service, Incorrect bed was received / delivered , (paid for a pocket mattress, received wrong bed ) and now they won’t admit liability and exchange the bed. It’s been going on for over 10 weeks now. IT’S THE WRONG BED”

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Posted 1 year ago

“Technician said the bed was badly made but reported back differently to Land of Beds. Will try the ombudsman but reviews aren't positive. Will never use this Company again. Carol Sutton”

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Posted 1 year ago

“Broken mattress under 10 days. Sunk in the middle @ 50mm, the reason why I bought new. Sales staff came back with "their all like it", shocking! Buyer beware! now I have 2 broken mattresses. Probably the best way to dispose of your hard earned. Buyer go to a shop NEVER BUY ON LINE”

Helpful Report

Posted 1 year ago

“AVOID! Shambles of a company. 1st and 2nd attempt to deliver the bed were either cancelled or returned due to it being damaged. On the 3rd attempt the wrong bed was sent. This was only apparent after unboxing, so I had to repackage it all and send back. The 4th time of asking I finally got the bed I ordered. At the point of writing this I am still waiting on a call back, 3rd promised call back that has not been actioned. I have noticed a small refund has been actioned today, which is laughable. Probably why they haven't bothered to call me back, as they know it's not good enough. Very poor service and a lack of accountability. Update on 25th Oct 2024. I received a call (on 21/10/24) to apologise no one has been in touch and that this would be escalated again to a manager for a callback. Still waiting and not holding out much hope. Constant broken promises. I'm not even sure there is any management there. Update on 17th Nov 2024 Still no call back even though an email has now been sent to the director Mike Murray. Diabolical service! Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Worst company to buy mattress from and staff repeats what they being told to repeat the same lines and not helpful at all. Ripped me off with mattress.”

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Posted 1 year ago

“terrible experience, would never use dagain and woulnt recommend them. Customer service non existant . They only care about the money.”

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Posted 1 year ago

“Failing to fulfil orders, being full of false promises of delivery and customer service. Stating the "Retail Family Business of the Year " on the phones was in 2017 and is irrelevant and out of date, if not false, advertising in 2023.”

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Posted 2 years ago

“10 weeks after ordering my divan, headboard and mattress, I’m still waiting for my delivery. I’m so disgusted with this company. They’ve taken my money but have failed to deliver.”

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Posted 2 years ago

“Excellent service when buying, But beware; If product is faulty (even if it is quite obvious that there is a fault) then they will wish to send what they call an 'independent' technician to assess the product. The issue is, that this technician is seemingly not as 'independent' as Land of Beds wish to claim. Obviously, being hired privately by Land of Beds, the technician is well aware, that should he/she make to many decisions in the favour of customer's claim, then Land of Beds may in the future decide to use a different technician. After the technician's visit (I have not yet been given the day/time of visit) I hope to update this review.”

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Posted 2 years ago

Land of Beds is rated 2.4 based on 153 reviews