Please do not buy anything from this company. The customer service is very poor and not helpful infact it is appallling. We bought a superking mattress £1000 a swap old for new. We paid £39 for the old mattress removing. The delivery men would not take the new mattress upstairs stating it would not fit up the stairs and left it in our hall way and took our old mattress away, so We had no place to sleep. Nicola in customer services was argumentative and appeared to have very little knowledge of the products being sold by the company she is employed by. She advised that the old mattress was folded by the delivery men to be removed? (This is not possible a superking mattress is too large and bulky to be folded). We asked for a refund of the £39 plus further costs to us due to having to get a third party firm to take the new mattress upstairs. This has been declined . Nicola,s solution was to get another mattress a zip link that would take 2-3 weeks to be delivered when We asked where we were supposed to sleep during this time she did not know. We have sent numerous emails requesting answers to the issues but have had no joy. Nicola replies with photos taken by the delivery men which she says show the new mattress been attempted to go upstairs, the mattress was only placed on the first step and they have no moving and handling equipment,stated they could not do it as they would risk hurting their backs. These deliveries are what they are employed to do. They are not members of the Ombudsman service or even registered therefore We cannot pursue an official complaint so We are leaving negative reviews with as many sites as possible advised prospective customers not to buy from them.