Horrendous experience. Worst customer service I have ever had. Didn't deliver my bed frame for a month and only told me it had been discontinued after days of chasing. Sent me a rolled up mattress separately. Initially said I was not allowed a refund on a mattress which I no longer required since I had no bed!!! Then said I could drive to Wigan myself to return the mattress!!!! Finally they agreed to pick up the mattress after questioning this lack of returns policy. Withheld my money for 6 weeks. I could go on and on. If you don't want to be stressed and have money stolen from you then AVOID!!