Sent my laptop off to Laptops Direct after they provided a good quote of what they would be likely to buy it for. It was sent over 50 days ago and I have not heard anything from them. I contacted them by phone three times and their customer service confirmed that it arrived even though the Collect Plus tracking (we used theil label they provided according to their instructions) state that it hasn't arrived. The customer service over the phone say they don't know much about the trade-in part of the business and are unable to help. We also send 3 emails and it took a couple of weeks for them to reply. The reply - 52 days after the item arrived - simply said "Sorry I tracked your item and it hasn't arrived, we would suggest you contacting the courier". If the item hasn't arrived and is lost, they should tell me that they will submit a claim and assure me a reimbursement is on its way, as it was sent using their Collect Plus label that they instructed me to use! Absolutely awful (non-existant) customer service. Would stay away from this business if I had another chance!