Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,165 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Excellent from start to finish, customer support, technical support, easy return for repair and quick turn around.”

Helpful Report

Posted 1 hour ago

“Ordered a new phone as a present for my son. Price was lower than other sites I had looked at. Placed the order online and paid for express delivery. Was concerned that maybe the phone I had ordered would arrive as a refurbished phone rather than a new one . I got an email confirming my order number immediately and it contained the telephone number should I have any need to contact them. I rang the number and got through to a very helpful man who was quickly able to confirm that the phone I had ordered was in fact a new phone and that it would arrive in a sealed manufacturer box. I received the phone within 3 days of ordering. My son is very happy with it.”

Helpful Report

Posted 1 week ago

“Very efficient service had the device with in a few days of placing order - very happy over all”

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Posted 2 weeks ago

“Great price on an older but still very strong spec model, impressed overall, quick delivery and all pretty good packing overall. Outside box had been bumped but nothing on the actual laptop box itself.”

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Posted 3 weeks ago

“Great refurbished laptop received with brilliant spec for the price and Windows 11 pro installed. Very quick delivery and packaged to avoid damage. Will definitely be using Laptops Direct again in future.”

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Posted 4 weeks ago

“First time I've used this company - highly likely it won't be the last. Great website with plenty of detail. Very helpful online assistant for any queries etc. VERY prompt delivery.”

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Posted 4 weeks ago

“Delivered promptly and item was exactly as described.”

Helpful Report

Posted 1 month ago

“Very quick delivery, I love the laptop, it’s like a dark grey Matt cover with a black keyboard. So far it’s working great, loads super quick. Came with windows 11 installed.”

Helpful Report

Posted 1 month ago

“This was a quick and easy purchase. It arrived bang on time. The item was as advertised, and we are very pleased with it. Thank you for the excellent service.”

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Posted 1 month ago

“Very prompt service and delivery delivered before estimated date. Well packaged and laptop exactly as described.”

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Posted 1 month ago

“Resolution advice given quickly and fixed the issue”

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Posted 1 month ago

“laptop arrived very quickly...and we are pleased so far. The process of ordering was hampered by the fact that there is NO phone number to talk to staff concerning extras and warranties. Our questions were not answered in a timely manner via the AI BOT...I like to talk to humans. It almost made me go to another supplier however they did not offer the same deal. PLEASE GET A PHONE LINE....”

Helpful Report

Posted 1 month ago

“Laptop delivered super-fast and as described, working fine and the new staff member loves it ;-)”

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Posted 2 months ago

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 2 months ago

“Paid extra for premium shipping - should have arrived on March 28th - got an email on March 31st stating it will be delivered on March 28th ?? Congratulations on the Time Machine invention”

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Posted 2 months ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

Helpful Report

Posted 2 months ago

“Arrived next day, unfortunately I did not get email from courier so did not have my pin number. All very straightforward no problems.”

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Posted 2 months ago

“Excellent customer service”

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Posted 2 months ago

“Great prices, fast delivery. I ordered a preowned Dell laptop. Condition is fantastic and I can’t fault it in anyway. Totally happy.”

Helpful Report

Posted 2 months ago

“Excellent company to deal with. Will use them again.”

Helpful Report

Posted 2 months ago

Laptops Direct is rated 4.3 based on 2,165 reviews