Laptops Direct Reviews - Read 1,770 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.31 out of 5

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Laptops Direct 5 star review on 28th December 2017

Mike Oliver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an opened box pair but they sent a brand new one. Very delighted by that and quick delivery.”

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Posted 5 hours ago

“Laptop fine, but the after sales support was not good. Failed to get back to me regarding a further purchase of MS Office. I'll just buy it elsewhere then”

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Posted 1 day ago

“Great service from Sam and Lydia. Laptop arrived on time and all is good. Great value and their lifetime warranty is amazing”

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Posted 3 days ago

“Easy to order, first class communication and super fast delivery.”

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Posted 4 days ago

“Item was delivered very fast (less than 2 days). Item arrived in excellent condition.”

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Posted 4 days ago

“Ordered a laptop, took over £1200 out of my account. Sam from Warranty called me to tell me their UCover laptop warranty is rubbish and tried pressuring me into cancelling and taking out more expensive warranty with Razer. Do not trust this individual as he lies through his teeth/talks over you/likes sound of his own voice/doesnt listen. 3 days later laptops Direct tell me cant fulfill order as out of stock. They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. This company is a joke!!! Do not order from Laptops Direct/Appliances Direct!”

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Posted 4 days ago

“Very fast delivery and good deal on laptop.”

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Posted 5 days ago

“delivered super quick”

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Posted 5 days ago

“Best price found and very quick delivery. What else do you need!”

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Posted 6 days ago

“unfortunately the laptop was faulty, they were great with the return, have since bought brand new”

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Posted 6 days ago

“Very easy & efficient to order!”

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Posted 6 days ago

“Fantastic service arrived really qiuck”

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Posted 1 week ago

“Good product delivered on time”

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Posted 1 week ago

“All good no issues with service recieved. Best price compared to other stores. Quick delivery ordered one day recieved the next. Changed my mind and return and exchange was straight forward. Spoke on phone with staff who were very helpful.”

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Posted 1 week ago

“Good service and quick delivery.”

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Posted 1 week ago

“Delivery was fantastic, and driver was very pleasant”

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Posted 2 weeks ago

“Laptop is spot on Quick delivery”

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Posted 2 weeks ago

“Very happy with my purchase of an A1 refurbished chromebook. The laptop is as new. Slightly let down by the courier service sending it to the wrong country and having to wait a few days extra.”

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Posted 2 weeks ago

“Although the laptop I received did not meet the specification on the website, I received excellent customer service and given a full refund - within the time specified- without any quibbling.”

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Posted 2 weeks ago

“I order 3 laptops teens Xmas presents and got them , but not after one went missing during the delivery (weird like it fell off a lorry or something) This is when you find out how good customer service is when something goes wrong ! They were great kept in contact and let me know step by step what was going on and we’re friendly and polite l.”

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Posted 2 weeks ago

Laptops Direct is rated 4.29 based on 1,770 reviews