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Laptops Direct Reviews

Laptops Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds. Full Insights

4.05 Rating 693 Reviews
76% of reviewers recommend Laptops Direct
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Within 5 Days
average delivery time
Greater than 94%
on-time delivery
95%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in

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Jonathan
Verified Reviewer
"Good pricing and fast delivery. Just what's needed."
Helpful Report
Posted 3 days ago
Roger Stone
Unverified Reviewer
"Great service. Good price, well packaged, speedy delivery."
Helpful Report
Posted 4 days ago
Jade
Verified Reviewer
"Fantastic! :) competitive price for a really good hard drive, and it came the next day despite only paying for standard delivery! I would definitely use this company again"
Helpful Report
Posted 1 week ago
Robbkit
Verified Reviewer
"Cannot manage to deliver their promises - laptop never came - courier company DX Direct are cretinous. I can only assume that Laptops Direct are the same if they choose DX Direct. Dimlows all."
Helpful Report
Posted 1 week ago
Gordon
Unverified Reviewer
"Excellent delivery,very helpful customer service."
Helpful Report
Posted 2 weeks ago
Bradley
Unverified Reviewer
"Laptop arrived the next day, even though I ordered in the evening. Was a slight problem with my billing adress and I got a phone call as soon as it was spotted so no delay to the delivery. Laptop was amazing value for money as well, exactly what I wanted."
Helpful Report
Posted 2 weeks ago
Tangerineblood
Unverified Reviewer
"Phone arrived within a week well packaged, so far no problems."
Helpful Report
Posted 2 weeks ago
Joanna Kitson
Verified Reviewer
"Bought refurbed laptop, very pleased, is immaculate and like brand new - so far is running perfectly and was delighted to see that it was not loaded up with unecessary bloatware. Purchase process was smooth and delivery process was spot on, couldnt have asked for better. Already reccomending this company to friends. Many thanks!"
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
"I got exactly what I ordered and in good time. Very pleased."
Helpful Report
Posted 3 weeks ago
JACK
Unverified Reviewer
"Great service ,will recomend and shop here again thanks BUY DIRECT ⭐️⭐️⭐️⭐️⭐️"
Helpful Report
Posted 3 weeks ago
Paul Clark
Unverified Reviewer
"International order to 🇫🇷. Ordered on a Friday, arrived Tuesday 👍"
Helpful Report
Posted 3 weeks ago
Elysia
Verified Reviewer
"So far so good . I ordered a refurb laptop which came in good packaging and works well. So far good. Let's see if it stayed good. I hope so. I will do another review once I have used it for longer. Thanks"
Helpful Report
Posted 3 weeks ago
Anonymous
Unverified Reviewer
"excellent service. Thank you."
Helpful Report
Posted 3 weeks ago
Yuki
Verified Reviewer
"I ordered my laptop and paid for the delivery fee. But due to the laptop out of stock, and I had to wait for 3 weeks. I been calling the customer service team, the lady who served me was not very professional , she kept skipping my conversations. When I asked her why I paid for my delivery and still have to wait for 3 weeks, she said she will refund to my bank but no, she didn't. I can't be bothered to keep contact the customer service anymore. And I don't think I will get anymore laptop from this company."
Helpful Report
Posted 3 weeks ago
R Maida
Unverified Reviewer
"Everything from ordering to delivery went smoothly"
Helpful Report
Posted 3 weeks ago
Naomi
Verified Reviewer
"I bought a refurbished Samsung phone, it looks brand new and came in the original box with all accessories. It's working absolutely fine as if brand new. I'm a very happy customer. I will definitely shop with laptops direct again."
Helpful Report
Posted 3 weeks ago
Steve
Unverified Reviewer
"Excellent speedy service, no problems here !"
Helpful Report
Posted 3 weeks ago
Vasilica
Unverified Reviewer
"Very happy"
Helpful Report
Posted 3 weeks ago
Luis
Unverified Reviewer
"amazing products, brilliant prices! thank you"
Helpful Report
Posted 3 weeks ago
Johnw
Unverified Reviewer
"helpful talking through lap top options with the features I wanted but didn't recognise in technical terms delivery on time"
Helpful Report
Posted 3 weeks ago
Laptops Direct is rated 4.05 based on 693 reviews
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