Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great laptop, Great deliver,y Great customer service when I had a problem”

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Posted 1 week ago

“All good and very quick delivery.”

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Posted 1 week ago

“Speedy delivery with time slot given by DPD. Very easy to set up and use. Very happy with my purchase!”

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Posted 1 week ago

“Good choice, reasonable prices and fast but secure delivery. Could have more information on each item.”

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Posted 2 weeks ago

“Excellent from start to finish, customer support, technical support, easy return for repair and quick turn around.”

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Posted 4 weeks ago

“Ordered a new phone as a present for my son. Price was lower than other sites I had looked at. Placed the order online and paid for express delivery. Was concerned that maybe the phone I had ordered would arrive as a refurbished phone rather than a new one . I got an email confirming my order number immediately and it contained the telephone number should I have any need to contact them. I rang the number and got through to a very helpful man who was quickly able to confirm that the phone I had ordered was in fact a new phone and that it would arrive in a sealed manufacturer box. I received the phone within 3 days of ordering. My son is very happy with it.”

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Posted 1 month ago

“Very efficient service had the device with in a few days of placing order - very happy over all”

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Posted 1 month ago

“Great price on an older but still very strong spec model, impressed overall, quick delivery and all pretty good packing overall. Outside box had been bumped but nothing on the actual laptop box itself.”

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Posted 1 month ago

“Great refurbished laptop received with brilliant spec for the price and Windows 11 pro installed. Very quick delivery and packaged to avoid damage. Will definitely be using Laptops Direct again in future.”

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Posted 1 month ago

“First time I've used this company - highly likely it won't be the last. Great website with plenty of detail. Very helpful online assistant for any queries etc. VERY prompt delivery.”

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Posted 1 month ago

“Delivered promptly and item was exactly as described.”

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Posted 1 month ago

“Very quick delivery, I love the laptop, it’s like a dark grey Matt cover with a black keyboard. So far it’s working great, loads super quick. Came with windows 11 installed.”

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Posted 2 months ago

“This was a quick and easy purchase. It arrived bang on time. The item was as advertised, and we are very pleased with it. Thank you for the excellent service.”

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Posted 2 months ago

“Very prompt service and delivery delivered before estimated date. Well packaged and laptop exactly as described.”

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Posted 2 months ago

“Resolution advice given quickly and fixed the issue”

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Posted 2 months ago

“laptop arrived very quickly...and we are pleased so far. The process of ordering was hampered by the fact that there is NO phone number to talk to staff concerning extras and warranties. Our questions were not answered in a timely manner via the AI BOT...I like to talk to humans. It almost made me go to another supplier however they did not offer the same deal. PLEASE GET A PHONE LINE....”

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Posted 2 months ago

“Laptop delivered super-fast and as described, working fine and the new staff member loves it ;-)”

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Posted 2 months ago

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 3 months ago

“Paid extra for premium shipping - should have arrived on March 28th - got an email on March 31st stating it will be delivered on March 28th ?? Congratulations on the Time Machine invention”

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Posted 3 months ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

Helpful Report

Posted 3 months ago

Laptops Direct is rated 4.3 based on 2,169 reviews