Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted out a problem created by their courier DPD on the spot without question. Got my replacement phone 2 days later. Great polite, helpful customer service agent on the phone too.”

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Posted 10 hours ago

“Very happy. A quick and efficient service which I would recommend.”

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Posted 2 days ago

“I was let down by another supplier (AO who basically lied about stock levels) so decided to use Laptops Direct for first time. Everything went exactly as they promised from ordering to delivery exactly when arranged and I was notified throughout the entire procedure. Will use again, very happy .”

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Posted 5 days ago

“fast and easy delivery, item as described”

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Posted 1 week ago

“Ordered my phone and it was delivered within twenty four hours.”

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Posted 1 week ago

“Ordered this laptop on a Friday it was here on the Saturday, Great spec and great price”

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Posted 1 week ago

“got what I ordered and all ok”

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Posted 1 week ago

“The ease of use of the website got me off to a good start and I was then impressed to receive a follow up call to ask if any further help was needed in making my choice. This was not a pushy sales pitch but a genuinely helpful and friendly contact. When I made my choice and bought the laptop, delivery was very quick, the quality of the laptop is excellent and the speed of dealing with a minor problem with the order was excellent”

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Posted 1 week ago

“Very happy with the laptop and the service. When I came to this page I saw a warning saying the firm is cherry picking good reviews. That is certainly not my experience. When they asked me to leave this review they had no idea whether I was a happy customer or not.”

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Posted 2 weeks ago

“Phone was advertised at £100 cheaper than anywhere else.Arrived next day,very happy with the service .”

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Posted 2 weeks ago

“The laptop came on the day I asked for and it was well packaged preventing any damage. The actual laptop is pretty good and over all I’m happy with it. Laptops Direct do have good customer services. They’re easy to contact and answer the phone relatively quickly. Bad bit: The laptop was advertised to have Windows 11 Pro and turned up with Windows 11 Home. The solution was a small refund which if I was to go to Windows direct does NOT cover the cost of the upgrade. The laptop I purchase was a gaming laptop due to the high quality of the spec, which came with an insensitive of the ability to claim a game which I thought might be fun. I’m still waiting for the master code/key to come through so I can redeem the game which can take up to 30 days which is very slow. So take this review how you will, good customer service with a margin of miss selling. Would I use them again, yes i probably would. Do they deserve a 3 start review…. Absolutely they didn’t refund the value of windows upgrade to its full as per windows direct. (I actually got told to go online for a cheaper code!!)”

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Posted 2 weeks ago

“Came day early by a cheery delivery driver dpd, looks & works fab, thank you my gaming son in law loves it 🌟”

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Posted 2 weeks ago

“Quality service end to end. Very competitive pricing to boot.”

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Posted 2 weeks ago

“All good thank you, customer service and overall experience very good”

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Posted 3 weeks ago

“We received a second hand monitor. The box had been opened previously and the goods packaged back up for re-sale. It was seemingly bought and returned by another buyer. All fine, except that we paid for a new monitor. Laptops Direct should advise customers if they are selling returned items. It would give customers opportunity to understand why they were returned in the first place and review purchasing decisions. In addition, none of the cables suited - possibly the reason for the return - and we had to use others already in our possession. The cable types were not made clear online ahead of purchasing. The monitor itself is good and arrived promptly.”

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Posted 3 weeks ago

“Great service Fast delivery”

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Posted 1 month ago

“Fast efficient competative”

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Posted 1 month ago

“Very easy ordering and great delivery service”

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Posted 1 month ago

“Item delivered a day early and all as described. Good price.”

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Posted 1 month ago

“I ordered a PC which was was faulty. Getting it replaced was a very easy, no quibble process. Unfortunately the replacement was also faulty - these things happen with refurbished kit - but once again the customer service was first class. I now have a third machine which was excellent value and is working perfectly. Lesson? Pay that little bit extra for a full set up.”

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Posted 1 month ago

Laptops Direct is rated 4.3 based on 2,118 reviews