Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,196 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Good price, fast delivery”

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Posted 2 days ago

“Delivery was delayed by one day.”

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Posted 1 week ago

“Super quick delivery at a fabulous price!”

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Posted 1 week ago

“Great price and quick delivery.”

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Posted 2 weeks ago

“You informed that my new phone would arrive between 2.30 to 3.30 pm. The delivery arrived at 3pm and everything was just right. Thank you”

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Posted 2 weeks ago

“Cheapest I could find online and delivered quick”

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Posted 2 weeks ago

“Very easy to select models on the website. Thought the deals were price competitive. Always a challenge to compare laptop specifications, but I was happy with the deal. Ordered on the Sunday evening and it was delivered on the Monday! Only paid for the standard delivery too.”

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Posted 3 weeks ago

“This was my second purchase through laptops direct and I couldn’t be happy. Next day delivery of a very well presented refurbished laptop which is exactly what I was looking for.”

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Posted 3 weeks ago

“Excellent service and price”

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Posted 4 weeks ago

“Clear explanation of features of machines, comparison easy to do. Reasonable prices compared to other outlets. Swift delivery. Delivery options good.”

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Posted 1 month ago

“2 New laptops received next day delivery. Tracking was good and accurate, and both working well so far.”

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Posted 1 month ago

“I'm writing this despite being informed by 'Reviews.io' that Laptops Direct are "cherry-picking" favourable reviews. I successfully placed my order with James Thomason and all went well until my laptop was lost at the DPD depot. James got onto DPD straight away to establish what was going on. When it became obvious that the laptop was permanently 'lost' Jame's colleague dispatched a replacement straight away. Obviously, I did not get my laptop as quickly as I wanted, but at least I was saved from getting the run-round from DPD.”

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Posted 1 month ago

“Only one of my 3 items has been delivered!”

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Posted 1 month ago

“Straight forward ordering, rapid delivery and secure, product delivered in perfect condition.”

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Posted 1 month ago

“Ordered Saturday, arrived noon Monday. Excellent service & price.”

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Posted 1 month ago

“After 3 days of faffing around with another order, finally leading 2 a cancelled order and o more expensive replacement option. I found a better deal on laptops direct and placed an order which they fulfilled in less than 24hrs. Can't expect much better.”

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Posted 1 month ago

“fast efficient service”

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Posted 2 months ago

“Excellent service, item arrived the next day. All seems to be working fine”

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Posted 2 months ago

“Ordered item showing in stock on Wednesday morning, paid for Thursday (next day) delivery, informed Wednesday night that there was a problem and delivery wouldn’t be Thursday. I had no update by lunch Thursday so rang for a refund but was promised I’d get it Friday which I did, no delivery refund. Perhaps 2 star is a bit harsh but it was for a bday on Friday so not being here was a let down”

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Posted 2 months ago

“Excellent price for the product. The computers came really quickly.”

Helpful Report

Posted 2 months ago

Laptops Direct is rated 4.3 based on 2,196 reviews