Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 3 months ago

“Paid extra for premium shipping - should have arrived on March 28th - got an email on March 31st stating it will be delivered on March 28th ?? Congratulations on the Time Machine invention”

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Posted 3 months ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

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Posted 3 months ago

“Arrived next day, unfortunately I did not get email from courier so did not have my pin number. All very straightforward no problems.”

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Posted 4 months ago

“Excellent customer service”

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Posted 4 months ago

“Great prices, fast delivery. I ordered a preowned Dell laptop. Condition is fantastic and I can’t fault it in anyway. Totally happy.”

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Posted 4 months ago

“Excellent company to deal with. Will use them again.”

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Posted 4 months ago

“Arrived on time. Perfect. A good price too”

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Posted 4 months ago

“Arrived well packaged in the time slot provided product looks in good condition seems to be working well so far”

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Posted 4 months ago

“Super quick service and delivery - very impressed”

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Posted 4 months ago

“Ordered my laptop, it was delivered within 24 hours Received a call from the company as well asking how I got to know about them. I am having my computer man come this week to sort it for me as I am a dinosaur.”

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Posted 4 months ago

“Excellent website. Good communications. Next day delivery.”

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Posted 5 months ago

“I ordered my laptop and without having to pay for "fast shipping" I received it within 18 hours.”

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Posted 5 months ago

“Fast delivery, excellent product at a good price. Only downside is that the product was delivered on a Saturday when I'd specifically selected a Monday delivery, but this is more likely to be DPDs fault.”

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Posted 5 months ago

“The laptop sleeves I bought were excellent value for money and arrived very quickly.”

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Posted 5 months ago

“good listings and service”

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Posted 5 months ago

“Yet another example of keen pricing, efficient service and prompt delivery. Great people to do business with.”

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Posted 5 months ago

“Delivered by DPD within 24 hours of order. Competitive prices and products as described.”

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Posted 5 months ago

“Paid for delivery on 30 Jan, DPD did not receive the computer until the 31st and delivered it that afternoon.”

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Posted 5 months ago

“Great value and quality products. Fast delivery. Friendly professional and efficient customer service. Dealt with any issues swiftly and fairly.”

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Posted 6 months ago

Laptops Direct is rated 4.3 based on 2,172 reviews