Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 sticks of DDR5 RAM at a cost of £200/stick, sent loose in a Jiffy bag! No plastic casing, nothing, literally bare RAM sticks just bouncing around in an envelope. Even if the prices weren’t as silly as they are now, this is still a completely unacceptable way to send RAM”

Helpful Report

Posted 1 month ago

“Awful customer service - I made a mistake during ordering and I emailed within 4 minutes of placing the order. It took them hours to reply by which time they said they couldn't change the delivery address (even after several emails going around in circles). Fine - I then went to work on Saturday to collect the item, only to get there and the courier then changes the delivery to Monday (even though I paid extra for a Saturday delivery) now they are even refunding the extra delivery cost. I really hope I don't have a problem with the PC given how poor the customer service has already been. I would shop elsewhere in future.”

Helpful Report

Posted 4 months ago

“Paid for next day delivery. Delivery was DPD who didn’t bother trying to deliver twice on consecutive days, multiple calls to DPD and Laptops Direct that took ages to actually speak to anyone, just to be told they will try to re-deliver again. Office was open and staff in to receive the delivery on both so called ‘sorry we missed you’ attempts. Problems happen and people make mistakes, but it’s how you handle the issue that counts to me, and this wasn’t handled well.”

Helpful Report

Posted 8 months ago

“Late delivery - customer service that took ages in answering the phone and chasing things up. Not a great experience.”

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Posted 10 months ago

“Ordered item showing in stock on Wednesday morning, paid for Thursday (next day) delivery, informed Wednesday night that there was a problem and delivery wouldn’t be Thursday. I had no update by lunch Thursday so rang for a refund but was promised I’d get it Friday which I did, no delivery refund. Perhaps 2 star is a bit harsh but it was for a bday on Friday so not being here was a let down”

Helpful Report

Posted 1 year ago

“Paid extra for premium shipping - should have arrived on March 28th - got an email on March 31st stating it will be delivered on March 28th ?? Congratulations on the Time Machine invention”

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Posted 1 year ago

“Paid for delivery on 30 Jan, DPD did not receive the computer until the 31st and delivered it that afternoon.”

Helpful Report

Posted 1 year ago

“We received a second hand monitor. The box had been opened previously and the goods packaged back up for re-sale. It was seemingly bought and returned by another buyer. All fine, except that we paid for a new monitor. Laptops Direct should advise customers if they are selling returned items. It would give customers opportunity to understand why they were returned in the first place and review purchasing decisions. In addition, none of the cables suited - possibly the reason for the return - and we had to use others already in our possession. The cable types were not made clear online ahead of purchasing. The monitor itself is good and arrived promptly.”

Helpful Report

Posted 1 year ago

“I’ve given you questionable feedback already and posed a question, no response please re-read”

Helpful Report

Posted 2 years ago

“Ordered new phone and was told it would be delivered on Tuesday, so kept that day free. Then on the morning of delivery they tell me it won't be delivered - so a wasted day off and then not available for the new delivery date so had to rearrange my days due to their error. Still waiting for phone to arrive”

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Posted 3 years ago

“contacted me to ask about extended warranty before laptop even arrived and when it did it wont turn on so not a good start n”

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Posted 3 years ago

“Quality varies a lot I got a few things that were good. But then I had my biggest purchase, a nice laptop. It was faulty. I didn't use the item at first and when I finally did the motherboard broke. Warranty on refurbished items is 3 months so no replacement or return. It wasn't refurbished and shouldn't have passed QA. Support said they couldn't help me. So careful what you buy, it's a bit of a lottery.”

Helpful Report

Posted 4 years ago

“Laptop that I bought was wrongly advertised. Was advertised as having a backlit keyboard which was one of the reasons I purchased it. Upon receiving it it had no backlit keyboard. Annoying the website does not have the correct information listed for their items. Laptopsdirect we’re good apart from that, delivery was prompt”

Helpful Report

Posted 4 years ago

“I was told delivery would be on the Saturday i am still awaiting delivery at 5-30pm on the Monday, so can't comment on the product.--My past dealings with the company have been OK”

Helpful Report

Posted 5 years ago

“Hmm, received a Review Request 7 days after ordering (on next day delivery btw), fair enough; except that the item still hasn't arrived! Laptops Direct should really not send out review requests until customers have received their order, cannot possibly be a positive review otherwise.”

Helpful Report

Posted 5 years ago

“Headset - Low quality, arrived broken due to poor packaging- had to fix”

Helpful Report

Posted 5 years ago

“1. They didnt match the offer i received on Amazon although they claim they will match it! 2. I still went ahead and ordered with them due to my past orders with them. This time though screen was slight damaged as received on delivery. It works fine but there is a dent in the plastic!”

Laptops Direct 2 star review on 8th January 2021

Helpful Report

Posted 5 years ago

“Next day delivery was offered and paid for. The item was not delivered the next day. A refund for the postage was recieved but its not the point. This service shouldn't be offered if it can't be achieved.”

Helpful Report

Posted 5 years ago

“You twice put back the delivery date, the second time to a date when I did not expect to be at home; I then asked you to deliver on a specific later date and you agreed but went ahead and delivered without notice on the date when I did not expect to be here (luckily I was).”

Helpful Report

Posted 5 years ago

“Despite stating on your website that the iPad was in stock you took my online order and didn’t tell me for a week that it wasn’t available! Not happy.”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews