Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“***DO NOT BUY FROM THIS BUSINESS*** Absolute joke or a business. I ordered a laptop on a Thursday, paid extra for a Saturday delivery, and nothing, zip, nada. I called customer services twice, one word, clueless.There is no tracking number, no idea where it is, or even what delivery company it is being shipped with. The customer service operative (on the second call) kept referencing the 'supplier' had not updated the information. My contract of purchase is/was with LaptopsDirect. This shows why DSV businesses like this should not be in operation. Zero customer service, zero clue, zero knowledge of their distribution and fulfilment. Use them (or any of the sister businesses) at your peril.”

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Posted 1 month ago

“I would urge anyone who is thinking of buying something from this company not to. We were unfortunate to have a fault with the laptop that we received and contacted their customer services team to get help. They asked us to generate a battery report and send this by email. A technician called me on receipt of this and told me there was a battery fault and I would need to return the laptop. On receipt of the laptop they then said no fault found and that it was normal for the battery to last less than two hours from a full charge. They then informed me that I would have to pay a collection and restocking fee of £100 with no other alternative offers. Honestly DO NOT use this company - shower of cowboys. I also see this site suggest they are cherry picking which reviews should remain and taking down less favourable ones. Tells you all you need to know- avoid at all costs”

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Posted 1 month ago

“Dell PC ordered 20 August, delivered 10 September. All kinds of excuses offered. Bottom line, very poor service.”

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Posted 1 month ago

“Having had a number of previous delayed orders, I tried you again only to face another delayed order, which this time arrived with no operating system present. Now I have been told to expect a call in 24 hours to resolve ... not useful as the PC is required for a project on Wednesday ... it was ordered the previous Wednesday ... I don't think allowing a week for order/delivery is asking much. So we've ordered from an alternative supplier and will continue to do so.”

Helpful Report

Posted 3 months ago

“The UPS sent by LaptopnDirect was failing (defective battery pack, capable of accepting a charge but unable to deliver current under load) ... After I contacted LaptopDirect, they simply delayed processing of the refund while they were investigating with the OEM. Net result. After more than a month, the unit is still not repaired, and I still haven't been refunded. This is absolutely unacceptable and in breach of the Consumer Rights Act 2015 (and the 30-day period!). I would not recommend dealing with Laptopdirect at all, they clearly wash their hands as soon as a problem materialises and just pass it onto the OEM like a simple warranty claim! Utterly unacceptable.”

Helpful Report

Posted 4 months ago

“Not received so how can it be reviewed we have an issue with a screen on a separate order that the case that you requested photos for why I don’t know as it won’t switch on has been closed we were asked late Friday closed Monday morning these screens that we ordered have not been delivered but try is is a common occurrence with app”

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Posted 5 months ago

“Phoned and asked who the carrier would be. Was told either Royal Mail or DPD. Paid extra for next day delivery. Item was shipped by Evri and 4 days later has not been received.”

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Posted 8 months ago

“Shocking customer service.... order a monitor for my son for his birthday at point of checkout it said 20th Feb delivery, in the email confirmation it says 20th Feb . Couldn't track it using tracking information so rang them to be told it now wouldn't come until 21st meaning it wouldn't be there for my son's birthday. I took time out of work to be there on 20th and was let down and to top it off they said all they could do was escalate it to their delivery team who'd take a day to respond....”

Helpful Report

Posted 8 months ago

“AVOIDTHIS COMPANY............................................................................................... I am writing to express my dissatisfaction with the recent experience I had while trading in my laptop with your company. Initially, I was quoted £75 for my laptop, which was in very good condition. However, after I sent it for trade-in, I was informed that the offer had drastically dropped to just £25. I promptly declined this offer and requested that my laptop be returned to me. Unfortunately, my decision was not respected; instead, the company scrapped my laptop without my confirmation. Following this incident, I sent several emails inquiring about the return of my laptop. In response, I was told that I had accepted the £25 offer, leading to the issuance of a £25 voucher as compensation. This was not the resolution I expected, and I feel I have lost my valuable laptop unfairly. I strongly advise others to avoid purchasing from any of the Buy It Direct stores. My experience has shown that their customer service is unhelpful, and their practices are downright ridiculous. If there had been an option to give a rating with NO stars, I would have done so without hesitation. Thank you for taking the time to read my feedback.”

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Posted 9 months ago

“Only one of my 3 items has been delivered!”

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Posted 1 year ago

“What a horrendous business to deal with. We purchased a 49 inch wide monitor from these people and eight or so months into having it developed a fault which looked like a single led had gone at the bottom of the screen which caused a shadow which i would have carried on using if I had known what was to come. I called them told them what had happened they said pack it up and they would send a courier I explained no longer had the box so was told wrap it best you can so we got two large boxes and taped two together with duct tape to hold it together and wedged some bits inside to stop it moving around and wrote fragile over the box. The courier came did not have a label to put on which was a concern then I helped him carry the monitor to his van and watched him throw multiple parcels to one side to fit mine in the back. Of he goes I dont hear anything after three days email them to check they have received it nothing then they email say it has been received. Another email to say it will take five days to process then today they call and say that they cannot repair it because it was damaged in transit and blamed me for poorly packing the item. Hold on it was not my issue that the monitor went faulty I did everything asked and this is how I was treated absolutely disgraceful. Stay well away from them horror show.”

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Posted 2 years ago

“Awful company. Ordered a laptop on ebay for my sons birthday but realised within 10 minutes i'd ordered the wrong one. Messaged them instantly and asked to cancel or change order to the right laptop but they refused and went ahead and posted it. Guess what, it's getting returned..... Avoid them, 0 customer service”

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Posted 2 years ago

“Still waiting for the goods to arrive or to get a notification from your courier and yet you ask me for feedback. Your chat is not working I have no tracking data online apparently it has been shipped directly from the supplier and I should be contacted by the courier. I booked a next day delivery 2 days after the expected delivery I am still in the dark on the expected arrival of the item. Based on your current performance your service is appalling”

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Posted 2 years ago

“Very terrible set of criminals and liars. Please do not ever waste your time purchasing any product from there”

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Posted 2 years ago

“They took my order and money on 24/4. Expected delivery was 10/5. I got an email on the 9/5 telling me they are out of stock and would contact me. I reached out to them on the 10/5 for an updated time schedule and I was informed they would get more stock on the 15/5. Now, on the 15/5 and over 20 days of having my money they tell me my order won't be honoured and if I want the computer I will have to pay more. These time wasters gave me no compensation offer, just a refund. Don't even consider using these cowboys”

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Posted 2 years ago

“Not overly impressed. My first email said my order would be delivered on the 24th. Then another saying 26th. When it didn't arrive on the 26th, their chat session said 27th. At least ordering from Amazon would guarantee the product was with me when they say. Seems one of those places where they promise the moon but give you a burnt out star but heck, as long as they have your money, they'll tell you what you need to hear. Laptops Direct, just be honest about delivery times and where the items are being shipped from. Very poor so far and doubtful I'd use again due to this issue.”

Helpful Report

Posted 2 years ago

“I did not even receive the item yet, and I have been asked for review. I can only say that the amount of trash emails received from this company is horrendous, they also were trying to reach me by phone. Overall experience, not so good though. Hopefully the monitor will be delivered soon 🙏”

Helpful Report

Posted 2 years ago

“Be extremly cautious if you order an expensive laptop and need to return your order to Laptop direct. I returned my laptop on 9th Jan 2024 with the return label issued by Laptop Direct, but now I'm told the laptop was returned to their old site so they cannot process my refund. I will have to get the laptop back and deliver it to the new site. I followed all the official instructions from Lapdirect in my text message and email, but after 3 weeks of constantly chasing-up with the customer service team, I now had no refund and no longer the order. The customer service team has been given all the return delivery labels I got in my email, the text message instructions and all related emails but they still refused to help (agent MARY DEMETERA). I had no choice but had to contact my bank to do a charge back.”

Helpful Report

Posted 2 years ago

“Do not use laptops direct. go to trust pilot and there facebook page and see how bad their customer service is. Any savings you might get will not ... I repeat not be worth it.”

Helpful Report

Posted 2 years ago

“Posted a £3500 laptop in only its orignal box wrapped in a plastic bag!! Fast delivery but come on your supposed to be specialists, a plastic bag! No box or special pagaging?! Lets see on Christmas day if it works, fingers crossed! I am downgrading my review to only one star now as after opening the damaged box I am not happy with the condition, this is an EXPENSIVE item, to only put it in a plastic bag is ridiculous! This company is supposed to be a laptop specialist! I contact their returns department and was put on hold for 15 mins at 0.13p per min then cut off!!! This is a disgusting company who do not care one bit about customer services, they take your money and laugh at you! AVOID AT ALL COSTS, GO TO A PROFESSIONAL SELLER!”

Helpful Report

Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews