Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,165 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

Helpful Report

Posted 2 years ago

“Price excellent, delivery on original purchase also excellent…however, the laptop went wrong no worries I thought I’d taking out a extended cover as this was a 2021 Christmas present for my husband. Trying to get in contact with customer service and speaking to the same operator wasn’t impossible having to repeat the problem over and over again. This was finally overcome and the laptop was collected and sent for “repair” after being away for nearly 4 weeks after much chasing up it finally was returned…….but 4 weeks later the same problem occurred. I replied to the standard email from laptopdirect asking of my experience about the company. It was a good or bad question and a field where if the problem still arose you could summit that. Over 3 weeks later still no correspondence from them. I have a laptop that it unfit for purpose and a company that has ignored me…….please don’t purchase from them.”

Helpful Report

Posted 2 years ago

“Awful experience all round, at least for the refurbished stuff. Really disappointing as they came highly recommended. My first order never even got sent out due to it apparently being too damaged. Why list it on your website and take payment in the first place if this is the case? I decided to give Laptops Direct a second chance, unfortunately however the second device is showing clear problems with the CPU, even though they advertised the PC as A1 status or like new. Due to all this, my work has been affected and I have spent a good amount of time dealing with customer service, all of which hasn't even resulted in any sort of offers or a future discount to make the problem right. Stay clear of the refurbished stuff.”

Helpful Report

Posted 2 years ago

“I ordered a Synology NAS and Ironwolf Drives as showing dispatch same day and delivery the following day. However order confirmation stated 3 day delivery. A bit disappointing but I could live with that. After 3 days I check my order to find not dispatched yet! I send a query and am told it will come in a further 2 days. That then passed and still no delivery so I cancel the order and order elsewhere for next day delivery which was honoured. Still awaiting refund!”

Helpful Report

Posted 2 years ago

“I needed a laptop for using in hospital. I informed LD that I would likely be moving to another hospital so paid for next day delivery. Next day all I received was a poorly written excuse and a offer to reschedule. I chose to cancel the order, now I am waiting for a refund with no clue when I will get my money back. No laptop and a bitter taste. I would not recommend this company.”

Helpful Report

Posted 2 years ago

“Ordered a Razer Blade keyboard from… Ordered a Razer Blade keyboard from them last week. Was told that it would come tomorrow (almost a week later) I was contacted multiple times by their aftercare and sales team to assure me that it will be with me along with my new laptop tomorrow. Then today I got an email which told me they can't send the keyboard out because the price has gone up. I purchased and checked out a week ago for £99.97 and today they have increased the price to £202.97. I did had to call them and was passed around on the phone for half an hour between 4 people who I had to explain the whole thing to multiple times. They did not honor the price and sent me a refund the day before expecting it. I still haven't had any confirmation about the refund. Secondly - I ordered a Razer Blade 14 gaming laptop that was promised to be delivered today. I have had no update and been on the phone for over 20mins and have been passed to 5 different people. They are now saying they don't have it in stock but they told me twice it will get to me today throughout the week. Disappointing service! Also note how you can't leave new Google Reviews because I'm assuming so many people are complaining. AVOID LAPTOPS DIRECT AT ALL COST!”

Helpful Report

Posted 2 years ago

“Did not have items in stock after taking payment which you can forgive but then sent an email saying to contact them and it is a premium charge number so ended paying to try find suitable alternatives but did not have any.”

Helpful Report

Posted 3 years ago

“After just 5 months of use my laptop screen started bleeding leaving a bullseye crack on the screen which disappears when the screen is switch off so the damage appears to be internal. Laptops direct are refusing to repair or replace the item and are refusing to even send an independent engineer to look at the item and are telling me the faulty item is user damage. I phoned them only to speak to a manager who shouted and talked over me on the phone telling me the case was closed. They are not interested and by calling me a liar, dismissing me and refusing to do nothing are in fact restricting my statutory rights under the Consumer Rights Act 2015. Shoddy products and non existent, terrible customer service. DO NOT BUY FROM LAPTOPS DIRECT.”

Helpful Report

Posted 3 years ago

“Laptop fine, but the after sales support was not good. Failed to get back to me regarding a further purchase of MS Office. I'll just buy it elsewhere then”

Helpful Report

Posted 3 years ago

“Ordered a laptop, took over £1200 out of my account. Sam from Warranty called me to tell me their UCover laptop warranty is rubbish and tried pressuring me into cancelling and taking out more expensive warranty with Razer. Do not trust this individual as he lies through his teeth/talks over you/likes sound of his own voice/doesnt listen. 3 days later laptops Direct tell me cant fulfill order as out of stock. They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. This company is a joke!!! Do not order from Laptops Direct/Appliances Direct!”

Helpful Report

Posted 3 years ago

“Very Disappointed, its 6th day no sign of delivery ! Beware when anyone place an order with this company !”

Helpful Report

Posted 3 years ago

“Buyitdirect...just not from them Bought a monitor online (Lenovo ThinkVision) from Laptops Direct which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic !)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.”

Helpful Report

Posted 3 years ago

“I've been waiting for over 3 weeks for a laptop to be delivered. My son started school 2 weeks ago and has missed out due this issue. Regular reassurances from customer services that they will follow-up and get back to me - no communication has been forthcoming and i'd had to spend significant time myself chasing this up. Other tech retailers can delivery within 24 hours - will definitely not be re-using LaptopsDirect and will advise others to avoid.”

Helpful Report

Posted 3 years ago

“Laptop arrived Monday by Thursday it is randomly shutting down.”

Helpful Report

Posted 3 years ago

“Bough a refurbished laptop for a good price but nothing but problems so far. I’m spending hours with various support teams.”

Helpful Report

Posted 3 years ago

“Really wish I went somewhere else.”

Helpful Report

Posted 4 years ago

“I ignored the negative reviews on Trustpilot because, overall, Laptops Direct had a 'Great' 4-star rating. After my experience dealing with them, however, I have reason to believe that the positive reviews on Trustpilot are fake (written by the company employees) in an attempt to cancel out the sheer volume of complaints. I have actually reported Laptops Direct to Trading Standards because of how badly they've handled my order. They took my money immediately and then just kept failing to dispatch the item. I was told time and time again (when I complained to customer services) that the phone had been dispatched and that I would be receiving it 'the following day'. Two weeks and four complaints later, they told me the phone was out of stock (the same day they'd told me for the fourth time, that they were sending another one out to me). The LaptopsDirect website, however, says that the phone is not out of stock! It says that the item is very much IN STOCK. So either their customer service team is misleading people or their website is. One thing is for sure, whoever next buys the phone is going to have the same two week experience I have had! When I questioned customer service about the contradicting stock information, they ignored me. They offered nothing more than their generic apologies for any inconvenience caused. I have finally given up with them and requested a full refund. Whether I get one or not, still remains to be seen. The only thing I know for certain about Laptops Direct is that they cannot refund my time. I strongly advise buyers to shop elsewhere. It won't end well. I ended up buying my new phone from Carphone Warehouse (for the exact same price). It arrived the next day for free and I am writing this review on it.”

Laptops Direct 1 star review on 15th May 2021

Helpful Report

Posted 4 years ago

“Payed extra 10 quid for next day its 4days late didn't even didn't get any postage back pore communication”

Helpful Report

Posted 4 years ago

“I ordered a mobile phone and was told it would be delivered on the following Tuesday by DVD- it wasn't. On Thursday I emailed and was given a tracking number which proved to be a lie. After another week I emailed again and was told they were out of stock. So I emailed and cancelled my order. Another week went by with no communication from them. I emailed again and received a reply and apologies and that the cancellation would be dealt with quickly. It wasn't. Another week went by and TNT delivered the phone and I received an email to say it was too late to cancel the order as it had been despatched. Meanwhile they had reduced the price by £5. I recommend you don't deal with Laptops Direct.”

Helpful Report

Posted 4 years ago

“Abecedarians, Bamboozling, Misrepresenting, Third Class customer accommodation, time wasters, don't keep a record of customer I followed their injunctive authorization for returns made me call Samsung to get code then they commenced acting doggy failed to accumulate return item as exhorted then piteously send me a message saying your case is closed history Companies in third world country are doing better”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,165 reviews