Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.”

Helpful Report

Posted 2 years ago

“A horrible experience. I ordered an iMac which was showing as available for next day delivery. This was for my daughter’s birthday on 29 October. I booked delivery for 6 October. On 5 October, a few days after purchase, I was contacted to be told the price had gone up and I needed to pay an additional £75. This made the item slightly more expensive then I could get on the high street and I found it a little weird to have someone change the price after order, but they confirmed delivery could be made the next day so I went ahead. I duly received an email to say the item was on its way. Mid morning on the day of delivery, however, I was informed that delivery had been delayed by 10 days. As you can imagine, having waited at home on the basis of their verbal and email confirmations of despatch, I was not particularly pleased. I phoned them and they explained it was a problem with their supplier. Move forward to the next delivery date, on 15th I was getting concerned that I’d not heard from them, I didn’t want to be hanging around again so I phoned to check. I was told not to worry and that a despatch notice would be received that evening, no later than 2100. I didn’t receive anything so I phoned first thing on 16th, and was told the item was with the courier, and to expect a call within 2 hours to confirm delivery. You guessed it, no contact was made so I phoned again. This time it was confirmed again that the item was on route but someone was checking the location with the courier and I’d get a call that afternoon. Imagine my surprise to then get an email telling me delivery had been delayed again until 30 October. Clearly the original despatch note and promises the item was with the courier were… err… porkies. I phoned again and after what I’d describe as a frustrating 15 minutes getting no answers I asked to cancel my order. I was told that would be processed and a refund made within 24 hours. Here we go again, that’s right, no refund received. My last call was at lunchtime today when I was told to expect a cancellation notice this afternoon… no surprise that I’ve not heard a stitch from them. I ordered a replacement from Argos, which with a discount code was cheaper and in my car 24 hours later. I’ve put the transaction into dispute. My advice is don’t be like me, don’t chase a deal with laptops direct, hunt around for a discount with a trustworthy supplier and save yourselves the pain. It’s genuinely not worth the hassle.”

Helpful Report

Posted 3 years ago

“Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working. Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done. I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. I would not be able to get a refund or a replacement until after the 7-10 days. Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic. Steer well clear!!!”

Helpful Report

Posted 3 years ago

“🔔 URGENT WARNING: Beware of Samsung UK and Laptops Direct 🔔 Sharing my nightmare experience with Samsung UK and Laptops Direct to save you from a similar ordeal. 😡 Read on and spread the word to protect others! In January 2023, I invested a substantial £1290 with Laptops Direct for a Samsung TV. Just five months later, the TV started acting up – malfunctions and irregularities galore, making it utterly unusable. Upon inspection, it was clear that the screen was damaged beneath the glass, a blatant manufacturing defect. My pleas for assistance from Laptops Direct were met with shocking indifference and apathy. They shrugged off their responsibility, citing a measly three-month warranty and passing the buck to both me and Samsung. This heartless evasion reflects a disregard for customer satisfaction and product quality that's simply unforgivable. After enduring a convoluted process, an engineer was finally dispatched to replace the faulty screen. But guess what? The other problems were ignored, then after that the tv started playing up again and the engineers were called back and took the tv away for two weeks and then brought it back and told me there is nothing wrong with it .So the TV came back to me unchanged. I contacted laptops direct again and was told there was no point ring them and get in touch with Samsung. Turning to Samsung UK for help, I was met with more disappointment. They insisted on further repairs despite my concerns about the product's integrity and post-warranty problems. Their suggestion of a 10% discount on a replacement TV was an insulting slap in the face – evidence of their lack of respect for customers' investments. I don’t think buying another tv after it lasting for 5 months for 10 percent off going to appeal to anyone. And also why would I be without a TV for 2 weeks and have loads of emails and sending photos etc if the TV is fine, Surely nobody can be that bored!!!... I didn’t want my money back I wanted to replacement!... the same model or equivalent I Have now given up and will buy another TV. This is just a warning because I thought by using laptops direct I would save money rather then using larger companies but that 100 pound I saved has now cost me far more.. Updated response... Just had a phone call from Laptop direct and they once again laid the blame with samsung and want nothing to do with my claim. so new tv today for me. having to the use of a faulty tv for 5 months for a cost of nearly £1300 doesn't sound like a bargain thou..... Pennywise pound foolish. I have taken the hit now but will continue to make sure I warn as many people over social”

Helpful Report

Posted 3 years ago

“The delivery and price are good, but it never stated the windows was educational, if i was aware i wouldn't of bought it and it can't do nothing its quite rubbish”

Helpful Report

Posted 3 years ago

“I would avoid if you want a Saturday delivery. Ordered a phone one week in advance for a Saturday delivery. Had an email to say thr item was dispatched on Friday but no tracking information was provided. Waited in all day Saturday for the item and it failed to arrive. Sent a message asking for an explanation to he told I would have to wait 24 to 48 hours for it to be investigated, still no idea where my new phone is!!!”

Helpful Report

Posted 3 years ago

“Good price but truly appalling customer service - avoid. Ordered a Microsoft Surface 7 on line for next day delivery. Called the sales line to confirm next day delivery. Item didn't arrive next day nor 5 days later. Was told it wouldn't arrive until the end of the month and that I should cancel that order and re-order for next day delivery. Only they didn't cancel the order - it still didn't arrive next day but eventually two turned up. I am now left £700 out of pocket with a device I don't need and that they have refused to take back. Hours of my life trying to sort this out completely wasted.”

Helpful Report

Posted 3 years ago

“Paid extra specifically for delivery on 30/05/23, as I was on holiday the days before. I opened my emails to discover the carrier had attempted to deliver twice whilst I was away. I then had to waste time chasing to rearrange for the day I had requested initially. What is the point in having a specific date delivery service if you are just going to send it any day? Not to mention this is a service you pay extra for. I'll take my custom elsewhere next time.”

Helpful Report

Posted 3 years ago

“Three months ago, a couple of days after recieving my laptop, I gave a 5-star review based on the ease of purchase and prompt delivery. Sadly, the laptop rapidly deteriorated in performance. It is now slow, buggy and, frankly, not much use. Also, because of the way it was set up, I'm stuck with the username "User". I won't buy from Laptops Direct again. I'll be replacing the one I bought withn a new one. I should have saved my money and done that in tghe first place.”

Helpful Report

Posted 3 years ago

“Delivery was Ok. However computer developed a minor fault (2 keys not working) and we sent it back for the 'ucover' service (laptops directs own warrantee service) to repair - has currently taken over six weeks and despite numerous calls to them (we have had no outward communication from them) we are still waiting on a part with no expected date for the repair to be completed and no efforts by them to sort things out - far from idea given this is a child's school computer and mid GCSEs. Dont use this 'service'. I do not recommend them.”

Helpful Report

Posted 3 years ago

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

Helpful Report

Posted 3 years ago

“Price excellent, delivery on original purchase also excellent…however, the laptop went wrong no worries I thought I’d taking out a extended cover as this was a 2021 Christmas present for my husband. Trying to get in contact with customer service and speaking to the same operator wasn’t impossible having to repeat the problem over and over again. This was finally overcome and the laptop was collected and sent for “repair” after being away for nearly 4 weeks after much chasing up it finally was returned…….but 4 weeks later the same problem occurred. I replied to the standard email from laptopdirect asking of my experience about the company. It was a good or bad question and a field where if the problem still arose you could summit that. Over 3 weeks later still no correspondence from them. I have a laptop that it unfit for purpose and a company that has ignored me…….please don’t purchase from them.”

Helpful Report

Posted 4 years ago

“Awful experience all round, at least for the refurbished stuff. Really disappointing as they came highly recommended. My first order never even got sent out due to it apparently being too damaged. Why list it on your website and take payment in the first place if this is the case? I decided to give Laptops Direct a second chance, unfortunately however the second device is showing clear problems with the CPU, even though they advertised the PC as A1 status or like new. Due to all this, my work has been affected and I have spent a good amount of time dealing with customer service, all of which hasn't even resulted in any sort of offers or a future discount to make the problem right. Stay clear of the refurbished stuff.”

Helpful Report

Posted 4 years ago

“I ordered a Synology NAS and Ironwolf Drives as showing dispatch same day and delivery the following day. However order confirmation stated 3 day delivery. A bit disappointing but I could live with that. After 3 days I check my order to find not dispatched yet! I send a query and am told it will come in a further 2 days. That then passed and still no delivery so I cancel the order and order elsewhere for next day delivery which was honoured. Still awaiting refund!”

Helpful Report

Posted 4 years ago

“I needed a laptop for using in hospital. I informed LD that I would likely be moving to another hospital so paid for next day delivery. Next day all I received was a poorly written excuse and a offer to reschedule. I chose to cancel the order, now I am waiting for a refund with no clue when I will get my money back. No laptop and a bitter taste. I would not recommend this company.”

Helpful Report

Posted 4 years ago

“Ordered a Razer Blade keyboard from… Ordered a Razer Blade keyboard from them last week. Was told that it would come tomorrow (almost a week later) I was contacted multiple times by their aftercare and sales team to assure me that it will be with me along with my new laptop tomorrow. Then today I got an email which told me they can't send the keyboard out because the price has gone up. I purchased and checked out a week ago for £99.97 and today they have increased the price to £202.97. I did had to call them and was passed around on the phone for half an hour between 4 people who I had to explain the whole thing to multiple times. They did not honor the price and sent me a refund the day before expecting it. I still haven't had any confirmation about the refund. Secondly - I ordered a Razer Blade 14 gaming laptop that was promised to be delivered today. I have had no update and been on the phone for over 20mins and have been passed to 5 different people. They are now saying they don't have it in stock but they told me twice it will get to me today throughout the week. Disappointing service! Also note how you can't leave new Google Reviews because I'm assuming so many people are complaining. AVOID LAPTOPS DIRECT AT ALL COST!”

Helpful Report

Posted 4 years ago

“Did not have items in stock after taking payment which you can forgive but then sent an email saying to contact them and it is a premium charge number so ended paying to try find suitable alternatives but did not have any.”

Helpful Report

Posted 4 years ago

“After just 5 months of use my laptop screen started bleeding leaving a bullseye crack on the screen which disappears when the screen is switch off so the damage appears to be internal. Laptops direct are refusing to repair or replace the item and are refusing to even send an independent engineer to look at the item and are telling me the faulty item is user damage. I phoned them only to speak to a manager who shouted and talked over me on the phone telling me the case was closed. They are not interested and by calling me a liar, dismissing me and refusing to do nothing are in fact restricting my statutory rights under the Consumer Rights Act 2015. Shoddy products and non existent, terrible customer service. DO NOT BUY FROM LAPTOPS DIRECT.”

Helpful Report

Posted 4 years ago

“Laptop fine, but the after sales support was not good. Failed to get back to me regarding a further purchase of MS Office. I'll just buy it elsewhere then”

Helpful Report

Posted 4 years ago

“Ordered a laptop, took over £1200 out of my account. Sam from Warranty called me to tell me their UCover laptop warranty is rubbish and tried pressuring me into cancelling and taking out more expensive warranty with Razer. Do not trust this individual as he lies through his teeth/talks over you/likes sound of his own voice/doesnt listen. 3 days later laptops Direct tell me cant fulfill order as out of stock. They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. This company is a joke!!! Do not order from Laptops Direct/Appliances Direct!”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews