Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,223 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price but truly appalling customer service - avoid. Ordered a Microsoft Surface 7 on line for next day delivery. Called the sales line to confirm next day delivery. Item didn't arrive next day nor 5 days later. Was told it wouldn't arrive until the end of the month and that I should cancel that order and re-order for next day delivery. Only they didn't cancel the order - it still didn't arrive next day but eventually two turned up. I am now left £700 out of pocket with a device I don't need and that they have refused to take back. Hours of my life trying to sort this out completely wasted.”

Helpful Report

Posted 2 years ago

“Paid extra specifically for delivery on 30/05/23, as I was on holiday the days before. I opened my emails to discover the carrier had attempted to deliver twice whilst I was away. I then had to waste time chasing to rearrange for the day I had requested initially. What is the point in having a specific date delivery service if you are just going to send it any day? Not to mention this is a service you pay extra for. I'll take my custom elsewhere next time.”

Helpful Report

Posted 2 years ago

“Three months ago, a couple of days after recieving my laptop, I gave a 5-star review based on the ease of purchase and prompt delivery. Sadly, the laptop rapidly deteriorated in performance. It is now slow, buggy and, frankly, not much use. Also, because of the way it was set up, I'm stuck with the username "User". I won't buy from Laptops Direct again. I'll be replacing the one I bought withn a new one. I should have saved my money and done that in tghe first place.”

Helpful Report

Posted 2 years ago

“Delivery was Ok. However computer developed a minor fault (2 keys not working) and we sent it back for the 'ucover' service (laptops directs own warrantee service) to repair - has currently taken over six weeks and despite numerous calls to them (we have had no outward communication from them) we are still waiting on a part with no expected date for the repair to be completed and no efforts by them to sort things out - far from idea given this is a child's school computer and mid GCSEs. Dont use this 'service'. I do not recommend them.”

Helpful Report

Posted 3 years ago

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

Helpful Report

Posted 3 years ago

“Price excellent, delivery on original purchase also excellent…however, the laptop went wrong no worries I thought I’d taking out a extended cover as this was a 2021 Christmas present for my husband. Trying to get in contact with customer service and speaking to the same operator wasn’t impossible having to repeat the problem over and over again. This was finally overcome and the laptop was collected and sent for “repair” after being away for nearly 4 weeks after much chasing up it finally was returned…….but 4 weeks later the same problem occurred. I replied to the standard email from laptopdirect asking of my experience about the company. It was a good or bad question and a field where if the problem still arose you could summit that. Over 3 weeks later still no correspondence from them. I have a laptop that it unfit for purpose and a company that has ignored me…….please don’t purchase from them.”

Helpful Report

Posted 3 years ago

“Awful experience all round, at least for the refurbished stuff. Really disappointing as they came highly recommended. My first order never even got sent out due to it apparently being too damaged. Why list it on your website and take payment in the first place if this is the case? I decided to give Laptops Direct a second chance, unfortunately however the second device is showing clear problems with the CPU, even though they advertised the PC as A1 status or like new. Due to all this, my work has been affected and I have spent a good amount of time dealing with customer service, all of which hasn't even resulted in any sort of offers or a future discount to make the problem right. Stay clear of the refurbished stuff.”

Helpful Report

Posted 3 years ago

“I ordered a Synology NAS and Ironwolf Drives as showing dispatch same day and delivery the following day. However order confirmation stated 3 day delivery. A bit disappointing but I could live with that. After 3 days I check my order to find not dispatched yet! I send a query and am told it will come in a further 2 days. That then passed and still no delivery so I cancel the order and order elsewhere for next day delivery which was honoured. Still awaiting refund!”

Helpful Report

Posted 3 years ago

“I needed a laptop for using in hospital. I informed LD that I would likely be moving to another hospital so paid for next day delivery. Next day all I received was a poorly written excuse and a offer to reschedule. I chose to cancel the order, now I am waiting for a refund with no clue when I will get my money back. No laptop and a bitter taste. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“Ordered a Razer Blade keyboard from… Ordered a Razer Blade keyboard from them last week. Was told that it would come tomorrow (almost a week later) I was contacted multiple times by their aftercare and sales team to assure me that it will be with me along with my new laptop tomorrow. Then today I got an email which told me they can't send the keyboard out because the price has gone up. I purchased and checked out a week ago for £99.97 and today they have increased the price to £202.97. I did had to call them and was passed around on the phone for half an hour between 4 people who I had to explain the whole thing to multiple times. They did not honor the price and sent me a refund the day before expecting it. I still haven't had any confirmation about the refund. Secondly - I ordered a Razer Blade 14 gaming laptop that was promised to be delivered today. I have had no update and been on the phone for over 20mins and have been passed to 5 different people. They are now saying they don't have it in stock but they told me twice it will get to me today throughout the week. Disappointing service! Also note how you can't leave new Google Reviews because I'm assuming so many people are complaining. AVOID LAPTOPS DIRECT AT ALL COST!”

Helpful Report

Posted 3 years ago

“Did not have items in stock after taking payment which you can forgive but then sent an email saying to contact them and it is a premium charge number so ended paying to try find suitable alternatives but did not have any.”

Helpful Report

Posted 4 years ago

“After just 5 months of use my laptop screen started bleeding leaving a bullseye crack on the screen which disappears when the screen is switch off so the damage appears to be internal. Laptops direct are refusing to repair or replace the item and are refusing to even send an independent engineer to look at the item and are telling me the faulty item is user damage. I phoned them only to speak to a manager who shouted and talked over me on the phone telling me the case was closed. They are not interested and by calling me a liar, dismissing me and refusing to do nothing are in fact restricting my statutory rights under the Consumer Rights Act 2015. Shoddy products and non existent, terrible customer service. DO NOT BUY FROM LAPTOPS DIRECT.”

Helpful Report

Posted 4 years ago

“Laptop fine, but the after sales support was not good. Failed to get back to me regarding a further purchase of MS Office. I'll just buy it elsewhere then”

Helpful Report

Posted 4 years ago

“Ordered a laptop, took over £1200 out of my account. Sam from Warranty called me to tell me their UCover laptop warranty is rubbish and tried pressuring me into cancelling and taking out more expensive warranty with Razer. Do not trust this individual as he lies through his teeth/talks over you/likes sound of his own voice/doesnt listen. 3 days later laptops Direct tell me cant fulfill order as out of stock. They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. This company is a joke!!! Do not order from Laptops Direct/Appliances Direct!”

Helpful Report

Posted 4 years ago

“Very Disappointed, its 6th day no sign of delivery ! Beware when anyone place an order with this company !”

Helpful Report

Posted 4 years ago

“Buyitdirect...just not from them Bought a monitor online (Lenovo ThinkVision) from Laptops Direct which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic !)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.”

Helpful Report

Posted 4 years ago

“I've been waiting for over 3 weeks for a laptop to be delivered. My son started school 2 weeks ago and has missed out due this issue. Regular reassurances from customer services that they will follow-up and get back to me - no communication has been forthcoming and i'd had to spend significant time myself chasing this up. Other tech retailers can delivery within 24 hours - will definitely not be re-using LaptopsDirect and will advise others to avoid.”

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Posted 4 years ago

“Laptop arrived Monday by Thursday it is randomly shutting down.”

Helpful Report

Posted 4 years ago

“Bough a refurbished laptop for a good price but nothing but problems so far. I’m spending hours with various support teams.”

Helpful Report

Posted 4 years ago

“Really wish I went somewhere else.”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,223 reviews