Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My laptop is working well.”

Helpful Report

Posted 6 days ago

“I ordered a mobile phone on Friday late afternoon and it arrived the following morning. Brilliant service.”

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Posted 1 week ago

“I ordered a gaming laptop and a monitor but I made a mistake and the order had two monitors on it. I arranged a return of one of the monitors and it was collected the very next day. Excellent service, no problems at all.”

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Posted 1 week ago

“Great laptop, Great deliver,y Great customer service when I had a problem”

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Posted 3 weeks ago

“All good and very quick delivery.”

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Posted 3 weeks ago

“Speedy delivery with time slot given by DPD. Very easy to set up and use. Very happy with my purchase!”

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Posted 1 month ago

“Good choice, reasonable prices and fast but secure delivery. Could have more information on each item.”

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Posted 1 month ago

“Excellent from start to finish, customer support, technical support, easy return for repair and quick turn around.”

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Posted 1 month ago

“Ordered a new phone as a present for my son. Price was lower than other sites I had looked at. Placed the order online and paid for express delivery. Was concerned that maybe the phone I had ordered would arrive as a refurbished phone rather than a new one . I got an email confirming my order number immediately and it contained the telephone number should I have any need to contact them. I rang the number and got through to a very helpful man who was quickly able to confirm that the phone I had ordered was in fact a new phone and that it would arrive in a sealed manufacturer box. I received the phone within 3 days of ordering. My son is very happy with it.”

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Posted 1 month ago

“Very efficient service had the device with in a few days of placing order - very happy over all”

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Posted 2 months ago

“Great price on an older but still very strong spec model, impressed overall, quick delivery and all pretty good packing overall. Outside box had been bumped but nothing on the actual laptop box itself.”

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Posted 2 months ago

“Great refurbished laptop received with brilliant spec for the price and Windows 11 pro installed. Very quick delivery and packaged to avoid damage. Will definitely be using Laptops Direct again in future.”

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Posted 2 months ago

“First time I've used this company - highly likely it won't be the last. Great website with plenty of detail. Very helpful online assistant for any queries etc. VERY prompt delivery.”

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Posted 2 months ago

“Delivered promptly and item was exactly as described.”

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Posted 2 months ago

“Very quick delivery, I love the laptop, it’s like a dark grey Matt cover with a black keyboard. So far it’s working great, loads super quick. Came with windows 11 installed.”

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Posted 2 months ago

“This was a quick and easy purchase. It arrived bang on time. The item was as advertised, and we are very pleased with it. Thank you for the excellent service.”

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Posted 2 months ago

“Very prompt service and delivery delivered before estimated date. Well packaged and laptop exactly as described.”

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Posted 3 months ago

“Laptop delivered super-fast and as described, working fine and the new staff member loves it ;-)”

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Posted 3 months ago

“Arrived next day, unfortunately I did not get email from courier so did not have my pin number. All very straightforward no problems.”

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Posted 4 months ago

“Excellent customer service”

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Posted 4 months ago

Laptops Direct is rated 4.3 based on 2,172 reviews