Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,063 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service, delivery time.”

Helpful Report

Posted 9 months ago

“Two Macbook Air laptops delivered very quickly, and at an excellent price. What's not to like?”

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Posted 9 months ago

“Well happy with my laptop service was good. Laptop was packed well delivered on time.”

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Posted 9 months ago

“I cannot fault Laptops Direct in the way it performed with my order. I placed it on a Tuesday with requested delivery on Thursday, two days later. The order would actually have been delivered on Wednesday had I not been out that day. It was delivered on the Thursday. The product itself was as ordered and in excellent condition. This is excellent customer service.”

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Posted 10 months ago

“Purchased a phone, price was good and delivered within 24h. No issue all good”

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Posted 10 months ago

“Superb service, very keen price and the service was top notch”

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Posted 10 months ago

“Delivery was prompt with no hassle, item came well packaged and as described”

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Posted 11 months ago

“The product was exactly as advertised, the delivery on schedule and the customer service follow up excellent.”

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Posted 11 months ago

“First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus.”

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Posted 11 months ago

“I have ordered from this company before so I wasn't particularly concerned,my wife's new phone arrived on time in perfect condition I certainly wouldn't think twice about telling my friends about this company excellent service”

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Posted 11 months ago

“Used these guys for the first time as I had a problem making an order on a competitor's site – who I usually use for these kinds of items. I had a good experience. The checkout allowed me to choose a delivery date and I had asked for the delivery to be in two days time, but it arrived next day (first world problems!). I was able to take the delivery, so all good. I don't think this warrants losing a star, but perhaps half a star. My experience was very good overall. Will use again.”

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Posted 11 months ago

“I was really pleased with my phone. It's the third time I've used Laptops Direct and they are really good. The only minor criticism I had is that the phone wasn't in the original box which wasn't mentioned. But it was well packaged and came with a sim card remover which was great.”

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Posted 11 months ago

“Great price for the product i purchased , ordered Friday morning recieved my item Saturday Would definitely recommend and use again in the future”

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Posted 1 year ago

“Simple and straight forward purchased, best price I could find, ordered quite late in the day and laptop was delivered next day which was great - Thank you.”

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Posted 1 year ago

“I bought a refurbished laptop, it arrived well before estimated delivery date and it was in excellent condition. Very happy with my purchase.”

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Posted 1 year ago

“Great service and fast delivery”

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Posted 1 year ago

“The service provided by laptopsdirect was above and beyond what I expected. I ordered a Lenovo Duet Chromebook late on Saturday night, Easter bank holiday weekend. Although it said expected delivery was Tuesday I was now expecting it to arrive until the Wednesday due to the long weekend. My chromebook arrived as advised on the Tuesday morning very securely packed. The chromebook itself is excellent, especially for a refurbished unit. In fact, I am typing the review on it now. I certainly will be using laptopsdirect again.”

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Posted 1 year ago

“Excellent communication Speedy delivery”

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Posted 1 year ago

“Choice was good customer service was helpful and sorted sale and delivery”

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Posted 1 year ago

“Excellent service - bought a reconditioned laptop. Quick delivery and all set up for me to use! Thank you”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,063 reviews