Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,181 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I've used this company - highly likely it won't be the last. Great website with plenty of detail. Very helpful online assistant for any queries etc. VERY prompt delivery.”

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Posted 4 months ago

“Delivered promptly and item was exactly as described.”

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Posted 4 months ago

“Very quick delivery, I love the laptop, it’s like a dark grey Matt cover with a black keyboard. So far it’s working great, loads super quick. Came with windows 11 installed.”

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Posted 4 months ago

“This was a quick and easy purchase. It arrived bang on time. The item was as advertised, and we are very pleased with it. Thank you for the excellent service.”

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Posted 4 months ago

“Very prompt service and delivery delivered before estimated date. Well packaged and laptop exactly as described.”

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Posted 4 months ago

“Laptop delivered super-fast and as described, working fine and the new staff member loves it ;-)”

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Posted 5 months ago

“Arrived next day, unfortunately I did not get email from courier so did not have my pin number. All very straightforward no problems.”

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Posted 5 months ago

“Excellent customer service”

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Posted 5 months ago

“Great prices, fast delivery. I ordered a preowned Dell laptop. Condition is fantastic and I can’t fault it in anyway. Totally happy.”

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Posted 5 months ago

“Excellent company to deal with. Will use them again.”

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Posted 6 months ago

“Arrived on time. Perfect. A good price too”

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Posted 6 months ago

“Arrived well packaged in the time slot provided product looks in good condition seems to be working well so far”

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Posted 6 months ago

“Super quick service and delivery - very impressed”

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Posted 6 months ago

“Ordered my laptop, it was delivered within 24 hours Received a call from the company as well asking how I got to know about them. I am having my computer man come this week to sort it for me as I am a dinosaur.”

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Posted 6 months ago

“Excellent website. Good communications. Next day delivery.”

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Posted 6 months ago

“Fast delivery, excellent product at a good price. Only downside is that the product was delivered on a Saturday when I'd specifically selected a Monday delivery, but this is more likely to be DPDs fault.”

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Posted 7 months ago

“The laptop sleeves I bought were excellent value for money and arrived very quickly.”

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Posted 7 months ago

“good listings and service”

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Posted 7 months ago

“Yet another example of keen pricing, efficient service and prompt delivery. Great people to do business with.”

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Posted 7 months ago

“Delivered by DPD within 24 hours of order. Competitive prices and products as described.”

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Posted 7 months ago

Laptops Direct is rated 4.3 based on 2,181 reviews