Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Problem with item but great customer service to arrange replacement then refund when replacement couldn’t be sourced.”

Helpful Report

Posted 2 weeks ago

“So far so good.”

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Posted 4 weeks ago

“Yes, all good, no problems, good service. (Laptops direct, if you share this review, do make sure you share any bad reviews also won't you - I'm advised that you cherry pick only the good reviews. Thanks).”

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Posted 2 months ago

“Right product at a fair price compared to competitors, item was actually in stock and the main deciding factor was that the item was ordered on Friday and delivered the next day as required.”

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Posted 2 months ago

“Ordered a laptop for my sister as she needed something newer. I looked for pre loved condition, as she wants it to look nearly new. Ordered, delivered and arrived, EXCELLENT not problem. Laptop looks nearly new, very good. Setup , grrrrr ! HP have support software that has an out of date callup for "WMIC" ??? Which windows 11 H25H2 doesn't use any more. Took all afternoon trying to get the software to stop restarting the laptop looking for drivers and support software, stuck in a loop. Gave up in the end and did a fresh reinstall of windows 11 getting rid of HP software completely ( as even deleting hadn't stopped the restarting call loop). So luckily I was getting this ready for my sister or it would have needed a return ! Screen good , keyboard good, as advertised good , battery life a bit disappointing ( only 70% life left ) , not terrible for the price and excellent condition of everything else, but i will fit her a brand new battery for thirty five quid and she'll have an i7 fast new looking laptop for just four hundred pounds . Not bad at all . I would recommend laptops direct , IF they sort out proprietary manufacturers software before shipping used laptops. HP software is good when it works , but when it doesn't , its a pain.”

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Posted 3 months ago

“Easy to choose the laptop I wanted and once purchased it was easy to track. Arrived within 3 days. Excellent service.”

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Posted 3 months ago

“Laptops direct has a great collection of high quality tech at amazing prices. The Lenovo laptop I bought was 400£ cheaper than original price. Only problem was with the DPD delivery. The box arrived quite badly damaged. Please make sure that your carriers don’t ruin a great experience for your customers”

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Posted 3 months ago

“They had what I wanted, at a very good price, and delivered it the nest day.”

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Posted 5 months ago

“They had what I wanted, at a very good price, and delivered it the nest day.”

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Posted 5 months ago

“Delivered on time as stated. Only complaint is that there is no way to contact the delivery man so we had to wait in all day (I am part-time working from home) and if it wasn't for my ultra alert dog we'd have missed him he was so quieet!”

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Posted 6 months ago

“Bought a refurb Thinkpad about 18 months ago, so decided to repeat the purchase. This time around, the Thinkpad had a fault, so I returned it and upgraded to a refurb Dell. There was some delay due to the festive season + three working days for laptops Direct to look at the Thinkpad before authorising the upgrade. Ok Experience this time around. Would use Laptops Direct again, as I feel they are more reliable than third party sellers on the Amazon Platform.”

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Posted 9 months ago

“Very good service despite the order/delivery being over the New Year break.”

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Posted 9 months ago

“Delivery was delayed by one day.”

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Posted 11 months ago

“I'm writing this despite being informed by 'Reviews.io' that Laptops Direct are "cherry-picking" favourable reviews. I successfully placed my order with James Thomason and all went well until my laptop was lost at the DPD depot. James got onto DPD straight away to establish what was going on. When it became obvious that the laptop was permanently 'lost' Jame's colleague dispatched a replacement straight away. Obviously, I did not get my laptop as quickly as I wanted, but at least I was saved from getting the run-round from DPD.”

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Posted 1 year ago

“Resolution advice given quickly and fixed the issue”

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Posted 1 year ago

“laptop arrived very quickly...and we are pleased so far. The process of ordering was hampered by the fact that there is NO phone number to talk to staff concerning extras and warranties. Our questions were not answered in a timely manner via the AI BOT...I like to talk to humans. It almost made me go to another supplier however they did not offer the same deal. PLEASE GET A PHONE LINE....”

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Posted 1 year ago

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 1 year ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

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Posted 1 year ago

“I ordered my laptop and without having to pay for "fast shipping" I received it within 18 hours.”

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Posted 1 year ago

“Product (AirPods pro 2) arrived as advertised. There was a minor issue with delivery as if I’m paying £10 for next day delivery I would actually expect next day delivery. Laptops direct and DPD laid the blame with each other. They did arrive the day after though.”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,262 reviews