Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Resolution advice given quickly and fixed the issue”

Helpful Report

Posted 3 months ago

“laptop arrived very quickly...and we are pleased so far. The process of ordering was hampered by the fact that there is NO phone number to talk to staff concerning extras and warranties. Our questions were not answered in a timely manner via the AI BOT...I like to talk to humans. It almost made me go to another supplier however they did not offer the same deal. PLEASE GET A PHONE LINE....”

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Posted 3 months ago

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 3 months ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

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Posted 3 months ago

“I ordered my laptop and without having to pay for "fast shipping" I received it within 18 hours.”

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Posted 5 months ago

“Product (AirPods pro 2) arrived as advertised. There was a minor issue with delivery as if I’m paying £10 for next day delivery I would actually expect next day delivery. Laptops direct and DPD laid the blame with each other. They did arrive the day after though.”

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Posted 6 months ago

“A good product at an affordable price. However some communication was slow on a refund after I wanted to return it. Received a full refund and did eventually get good communication. They would have had a 5 star rating if they had kept in touch.”

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Posted 7 months ago

“Item delivered a day early and all as described. Good price.”

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Posted 9 months ago

“I ordered a PC which was was faulty. Getting it replaced was a very easy, no quibble process. Unfortunately the replacement was also faulty - these things happen with refurbished kit - but once again the customer service was first class. I now have a third machine which was excellent value and is working perfectly. Lesson? Pay that little bit extra for a full set up.”

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Posted 9 months ago

“Paid extra for Saturday delivery and it didn't arrive.”

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Posted 9 months ago

“Easy to order, quick delivery.”

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Posted 10 months ago

“Excellent laptop for a very good price and with prompt delivery:)”

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Posted 11 months ago

“arrived as ordered, little slow to some companies”

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Posted 1 year ago

“The return was quick and efficient and everything was accomplished without any fuss. I was kept informed all through the procedure. They did good!”

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Posted 1 year ago

“Monitor arrived quicker than expected and at a reasonable price.”

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Posted 1 year ago

“4½ out of 5 stars is my rating. Foolishly I assumed this would be Wi-Fi even though it doesn't say so in the spec. I have an ethernet cable but now have a Wi-Fi dongle. Purchasing on the website was easy & I paid for next day delivery - very pleased about that. I could not work out exactly what type of USB are fitted - no sign of blue so reckoned the USBs are USB2, but there are SS type USBs which turn out to be "super speed". I found details of the spec on HP website were also a bit variable - it does say that. Anyway I extracted the USB PCI-e card from my old pc & it works great in this one. The RAM type matches my old pc so maybe one day I may remove that & install in this one. I apologise for rambling. Oh one more thing - the website says the pc comes with 1 year warranty. I have no paperwork saying that but I have taken snapshots of the web page, well just i case. That's it - summary easy to use Laptops Direct website & buy, pleased with the pc.”

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Posted 1 year ago

“Quick and reliable service , very professional, quality product at low price 100%”

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Posted 1 year ago

“The actual on-line purchase went very smoothly and the web site was easy to understand and follow. However, delivery requested three days hence was ignored, and the monitor arrived early the following morning, when by pure chance, we were still in.”

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Posted 1 year ago

“I purchased a refurb Dell Latitude - general condition was very good, new install of Windows 10 and SSD made it perform well. It was let down by case screws missing from the case back and the Dell serial number label had been removed completely. Without the Dell serial number identification of up to date drivers is difficult - fortunately entering F2 on boot enters the BIOS setup where this missing ID is hard burnt into it and cannot be removed. Their customer service was prompt and good - they reimbursed me a sum to self-source the screws which I was happy to do, just disappointed the action was needed at all. Overall I would buy from them again - the minor issues with this refurb PC were more than compensated by getting a very clean machine with original Dell power supply and a reasonably good battery for a 6-year old machine.”

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Posted 1 year ago

“I ordered a new phone, which arrived within a few days. I was happy with the service Laptop Direct provided.”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,172 reviews