Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,058 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The return was quick and efficient and everything was accomplished without any fuss. I was kept informed all through the procedure. They did good!”

Helpful Report

Posted 1 month ago

“Monitor arrived quicker than expected and at a reasonable price.”

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Posted 2 months ago

“4½ out of 5 stars is my rating. Foolishly I assumed this would be Wi-Fi even though it doesn't say so in the spec. I have an ethernet cable but now have a Wi-Fi dongle. Purchasing on the website was easy & I paid for next day delivery - very pleased about that. I could not work out exactly what type of USB are fitted - no sign of blue so reckoned the USBs are USB2, but there are SS type USBs which turn out to be "super speed". I found details of the spec on HP website were also a bit variable - it does say that. Anyway I extracted the USB PCI-e card from my old pc & it works great in this one. The RAM type matches my old pc so maybe one day I may remove that & install in this one. I apologise for rambling. Oh one more thing - the website says the pc comes with 1 year warranty. I have no paperwork saying that but I have taken snapshots of the web page, well just i case. That's it - summary easy to use Laptops Direct website & buy, pleased with the pc.”

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Posted 3 months ago

“Quick and reliable service , very professional, quality product at low price 100%”

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Posted 4 months ago

“The actual on-line purchase went very smoothly and the web site was easy to understand and follow. However, delivery requested three days hence was ignored, and the monitor arrived early the following morning, when by pure chance, we were still in.”

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Posted 4 months ago

“I purchased a refurb Dell Latitude - general condition was very good, new install of Windows 10 and SSD made it perform well. It was let down by case screws missing from the case back and the Dell serial number label had been removed completely. Without the Dell serial number identification of up to date drivers is difficult - fortunately entering F2 on boot enters the BIOS setup where this missing ID is hard burnt into it and cannot be removed. Their customer service was prompt and good - they reimbursed me a sum to self-source the screws which I was happy to do, just disappointed the action was needed at all. Overall I would buy from them again - the minor issues with this refurb PC were more than compensated by getting a very clean machine with original Dell power supply and a reasonably good battery for a 6-year old machine.”

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Posted 4 months ago

“I ordered a new phone, which arrived within a few days. I was happy with the service Laptop Direct provided.”

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Posted 5 months ago

“Great service and quick delivery thank you”

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Posted 7 months ago

“Quick delivery, but with the offered promotion being told it takea upto a month to receive the code to obtain the offered promotion”

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Posted 9 months ago

“Questions answered promptly. Did not get hoped for answer but was told it was either the design or a fault. Part refund offered as I was happy to keep the Chromebook. Refund very quick. Communications prompt and courteous.”

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Posted 9 months ago

“I ordered a CCTV HDD and it was faulty. Emailed customer services for a replacement nice and prompt replies. At first they said they haven’t got any of the HDD in stock and a customer service advisor will ring me which they didn’t. I went back online to their website and found the same HDD in stock so I took a screenshot of it and emailed them back (may be a genuine mistake). The next day my order was out for delivery and this time the HDD was working perfectly.”

Helpful Report

Posted 9 months ago

“Website ordering was easy and straightforward with a good price. However, I paid £9.95 for a specific delivery date (Monday) and had it confirmed by Laptops Direct, but it did not arrive until Tuesday. I don't know whether this is a problem with DPD? Ordering on a Saturday showed a specific delivery date of Monday - but it didn't work.”

Helpful Report

Posted 9 months ago

“They had the phone I wanted in stock and at a competitive price. Ordering on the website was quick ad easy and the phone was delivered on time. I have not any reason to contact the company so cannot comment on their customer service. I have previously bought from this company and had no problems on that occasion either.”

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Posted 10 months ago

“Easy ordering and exceptional delivery time. Downside, thought I had bought it with one year warranty, but only four months remaining as it began when supplier purchased.”

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Posted 11 months ago

“Ordering was simple and delivery was on time. Only complaint is that delivery charge was expensive considering how much I was spending.”

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Posted 1 year ago

“Bit lost with all the emails been delivered will deliver ???”

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Posted 1 year ago

“Everyt hing was fine until the laptop was delivered. Outer packaging was intact, however the box containing the laptop had obviously been opened before. The seal was broken and inside the power adaptor was no longer in it's plastic wrapping. To be fair, the PC did not look like it had been taken out of it's packaging, but who knows what had happened to it. I did raise a support call, with the promise of a reply within 24 hours. Got no response, which is disappointing. PC seems to be fine, but would have preferred it to have been unopened.”

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Posted 1 year ago

“Website wouldn’t take my payment but called and was sorted very quickly. My product arrived sooner than expected.”

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Posted 1 year ago

“Delivery was late through no fault of theirs, but they still refunded the postage. Very helpful.”

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Posted 1 year ago

“Happy with the product, it was delivered on time and efficiently.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,058 reviews