Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,196 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a refurb Dell Latitude - general condition was very good, new install of Windows 10 and SSD made it perform well. It was let down by case screws missing from the case back and the Dell serial number label had been removed completely. Without the Dell serial number identification of up to date drivers is difficult - fortunately entering F2 on boot enters the BIOS setup where this missing ID is hard burnt into it and cannot be removed. Their customer service was prompt and good - they reimbursed me a sum to self-source the screws which I was happy to do, just disappointed the action was needed at all. Overall I would buy from them again - the minor issues with this refurb PC were more than compensated by getting a very clean machine with original Dell power supply and a reasonably good battery for a 6-year old machine.”

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Posted 1 year ago

“I ordered a new phone, which arrived within a few days. I was happy with the service Laptop Direct provided.”

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Posted 2 years ago

“Great service and quick delivery thank you”

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Posted 2 years ago

“Quick delivery, but with the offered promotion being told it takea upto a month to receive the code to obtain the offered promotion”

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Posted 2 years ago

“Questions answered promptly. Did not get hoped for answer but was told it was either the design or a fault. Part refund offered as I was happy to keep the Chromebook. Refund very quick. Communications prompt and courteous.”

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Posted 2 years ago

“I ordered a CCTV HDD and it was faulty. Emailed customer services for a replacement nice and prompt replies. At first they said they haven’t got any of the HDD in stock and a customer service advisor will ring me which they didn’t. I went back online to their website and found the same HDD in stock so I took a screenshot of it and emailed them back (may be a genuine mistake). The next day my order was out for delivery and this time the HDD was working perfectly.”

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Posted 2 years ago

“Website ordering was easy and straightforward with a good price. However, I paid £9.95 for a specific delivery date (Monday) and had it confirmed by Laptops Direct, but it did not arrive until Tuesday. I don't know whether this is a problem with DPD? Ordering on a Saturday showed a specific delivery date of Monday - but it didn't work.”

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Posted 2 years ago

“They had the phone I wanted in stock and at a competitive price. Ordering on the website was quick ad easy and the phone was delivered on time. I have not any reason to contact the company so cannot comment on their customer service. I have previously bought from this company and had no problems on that occasion either.”

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Posted 2 years ago

“Easy ordering and exceptional delivery time. Downside, thought I had bought it with one year warranty, but only four months remaining as it began when supplier purchased.”

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Posted 2 years ago

“Ordering was simple and delivery was on time. Only complaint is that delivery charge was expensive considering how much I was spending.”

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Posted 2 years ago

“Bit lost with all the emails been delivered will deliver ???”

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Posted 2 years ago

“Everyt hing was fine until the laptop was delivered. Outer packaging was intact, however the box containing the laptop had obviously been opened before. The seal was broken and inside the power adaptor was no longer in it's plastic wrapping. To be fair, the PC did not look like it had been taken out of it's packaging, but who knows what had happened to it. I did raise a support call, with the promise of a reply within 24 hours. Got no response, which is disappointing. PC seems to be fine, but would have preferred it to have been unopened.”

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Posted 2 years ago

“Website wouldn’t take my payment but called and was sorted very quickly. My product arrived sooner than expected.”

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Posted 2 years ago

“Delivery was late through no fault of theirs, but they still refunded the postage. Very helpful.”

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Posted 2 years ago

“Happy with the product, it was delivered on time and efficiently.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Quick delivery but the price went up 40 before we brought it .....”

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Posted 3 years ago

“Price was really good. Delivery was fast. Really pleased”

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Posted 3 years ago

“Service from the company is fine, prompt, polite and to the point but their carriers are not the same as what they say is not what they do which was disappointing. Was given a refund on the carriage but I'd rather not have had the hassle.”

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Posted 3 years ago

“Google chrome is in excellent condition. However delivery was dreadful. Instructions to leave in garage. Was left in “rear porch” which was down an overgrown alley and left outside in neighbours overgrown garden.”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,196 reviews