Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely delivery”

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Posted 2 years ago

“Price ok pleased with the lappy”

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Posted 3 years ago

“Everything as posted, in fact, the delivery date was faster than the original advised. Arrived well packaged and undamaged.”

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Posted 3 years ago

“There were no quibbles when I returned an unsuitable phone and the refund was processed promptly. this would have been a 5 star review but unfortunately the replacement ordered could not arrive in time and again, there were no quibbles and there was a prompt refund.”

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Posted 3 years ago

“Very easy, cheaper than Amazon and delivered on time. Only downside is no Apple Pay.”

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Posted 3 years ago

“The Logitech MK270 Wireless Keyboard and Mouse Bundle arrived in timely fashion but I could find no instructions anywhere in or on the packaging on how to install them. I had to guess.”

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Posted 3 years ago

“Best thing was contact via e-mail with the dispatching store's contact mail. Was good. As it turned out, mine was a fault that did not show when they checked it. Sent it back, gratis. Don't know what tech did, but fault not apparent so far. Only downside was I had to send e-mails asking for test report, and when it was being returned. Even so, responses were very quick, although different people involved.”

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Posted 3 years ago

“Good price, good product, quick availability”

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Posted 3 years ago

“Excellent service which exceeded expectations”

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Posted 3 years ago

“Took a while for them to sort out 3 year warranty that was offered with product but did after many emails.”

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Posted 3 years ago

“Good to deal with, corrected my order error that was my fault efficiently, efficient delivery”

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Posted 3 years ago

“Original order not delivered, contacted customer service and got replaced next day.”

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Posted 3 years ago

“Found to be very helpful, good product good customer service and delivered on the day i wanted.”

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Posted 3 years ago

“Customer service peoples were all very helpful every time i spoke to them regarding my original ordered first laptop. After the 3rd return we established the correct code for the backlit keyboard. After a month and the 3rd return being received i was ready to pay the extra for the correct laptop required but black friday had happened and it was sold out. I received a full refund including some compensation for the trouble which i was grateful for. I will continue to buy from this company because i have been using them for years and this was the first bit of trouble. I have since had to return a fourth laptop to another company because the specifications quoted backlit keyboard and when it arrived you guessed it it didnt contain it. I have since given up for the time being and will look again after Christmas for what i require.”

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Posted 3 years ago

“unfortunately the laptop was faulty, they were great with the return, have since bought brand new”

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Posted 3 years ago

“Good product delivered on time”

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Posted 3 years ago

“Good service and quick delivery.”

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Posted 3 years ago

“A solid laptop at a good price. Arrived quickly too. Happy days!”

Laptops Direct 4 star review on 10th October 2021

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Posted 3 years ago

“Ordered Thursday evening. Unfortunately the payment didn't go through, so it was Friday am when it was sorted. I paid for next day delivery, hoping to receive it originally on Friday, but with the payment problem, expected it on Saturday. It arrived Monday morning.”

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Posted 3 years ago

“Fantastic service all round, order taking, delivery ( couldn,t believe how quick the ordered item arrived the next morning ), customer service was super quick to reply when i asked for my invoice. Very happy and the printer is still going. Result”

Helpful Report

Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews