Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced and arrived on time. No complaints.”

Helpful Report

Posted 4 years ago

“My order was a Christmas present. Admittedly I ordered quite late (9 Dec) and paid extra for delivery by 23 Dec. Then got a message to say it would be delivered in January. I asked for early delivery fee to be refunded and it was. I suspect there was no way the item was going to be delivered by 23 Dec with covid delivery delays. I then got another email to say it would be delivered in February but before I got chance to contact laptops direct it arrived on 8 January. The recipient is happy with her late pressie and with one thing another I'm not going to make a fuss and would order from here again. Please be honest with customers. We're quite forgiving when told the truth. Keep safe and well.”

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Posted 4 years ago

“Initial delay in delivery was disappointing but delivery made eventually within acceptable time.”

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Posted 4 years ago

“Customer service great. Delivery very quick. Downfall is premium rate call to place order. A freephone number would be more customer friendly.”

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Posted 4 years ago

“Really speedy dispatch - way earlier than predicted - just a pity the delivery driver decided to leave it at another flat in our block rather than walking up the steps to the main door. Had to rearrange for the next day, and got an apology.”

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Posted 4 years ago

“Top Company product in stock and arrived on time during the brexit transition period to ireland from GB”

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Posted 4 years ago

“Website easy to use monitor is a great price nice size delivery was quick”

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Posted 4 years ago

“Great service. Love both new laptops. Reviewed on trust pilot 😁👍”

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Posted 4 years ago

“good service, everything great so far.”

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Posted 4 years ago

“There was a slight inconvenience when my original ordered suddenly got delayed. But customer service helped me swiftly and professionaly even though it were busy times.”

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Posted 4 years ago

“after order I received a note telling me the warehouse had an issue with despatching on time, (11pm) but the item was delivered at 0830 the next day before i had time to call to dee what the issue was. I would have given 5 stars if I had not gone to bed worrying about the order.”

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Posted 4 years ago

“Very efficient and speedy service”

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Posted 4 years ago

“Good - arrived on the day I was told, after having payed for that day, although I was informed by email to track my delivery to get an actual time slot and that service did NOT work, so I was a little anxious as to whether I would have to wait in all day. So that part of the service could be improved”

Helpful Report

Posted 4 years ago

“Customer service was spot on, quick and courteous call from the security team to ensure all was above board and delivered my product exactly as they said they would. Only tiny gripe being that I had had my eye on this particular laptop for a while and was hoping to see its price come down in the post-Xmas sale. Even though it was listed as a sale item, its price remained the same to the penny. Bit naughty that, but overall can’t complain as I ordered it anyway!”

Helpful Report

Posted 4 years ago

“good laptop, good price, paid extra for next day delivery but received text saying it would be delayed by a week despite their website stating it is still available for next day. after phoning them and complaining and asking for my delivery charge to be refunded they then promised to deliver within 2 days, which they did.”

Helpful Report

Posted 4 years ago

“Ordered a PS5 disk edition bundle, bundle was around £200 over priced if you take in yo account RRP for each item but with the trouble there has been even finding a PS5 in stock, I ordered it, paid just £10 delivery and it was with me less than 24 hours later, on Christmas Eve. I was kept in the loop with updates on deliver and to me it was worth the extra money to have it so quickly and be done with the stress of looking. Currently no issues with any of the items.”

Helpful Report

Posted 4 years ago

“got to be honest am always suspicious of buying off websites i haven had dealings with. But Due to circumstances i was a bit stuck,so spoke to operative who assured me i would receive the goods tomorrow, Christmas eve.Didnt believe him but 9.30 the next morning the product arrived. Brilliant Service and true to their word.Price was competitive as well Would use again.”

Helpful Report

Posted 4 years ago

“Ordered item came swiftly enough .and after some hiccups it works.However courier left the item in an exposed place NOT under cover,which was not the intention. It would have been quite easy to open a door. And drop it in under cover.........”

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Posted 4 years ago

“Very fast delivery, however no tracking was available, even though I was sent a link, also order was split, but they didn't tell me, so they need to improve comms”

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Posted 4 years ago

“My query was answered, so I'm happy!”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews