Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently ordered two 32" Samsung monitors. One of them arrived in perfect condition while the second screen was cracked. We contacted Customer Services and went through the process for returns which was firmly quick and easy; the monitor was accepted as a return and another screen was sent out swiftly. They were the cheapest online for the particular screen we wanted and overall the customer service was very good.”

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Posted 5 years ago

“When I ordered my iPad Pro there were a few delivery delays due to stock but once I contacted Customer Service they were brilliant. Got it sorted right away and got me the iPad out to me straight away. Brilliant Customer Service team.”

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Posted 5 years ago

“refurbished acer predator laptop - like new, great price. 2nd hard disk wasn't initialised though - fair enough for a refurb I suppose. happy customer, will be back.”

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Posted 5 years ago

“I have used Laptops Direct before and have been very happy. On this occasion decided to buy a 'refurbished' laptop. Their description of A2 grading suggests minor cosmetic damage so I thought why pay more? I rang up to ask if I could look at PC before buying and was told to go to Huddersfield store - I said this is closed according to the website but was assured it was actually open. For some reason I rang back and was told that the store was actually shut so I decided it was safer to make the purchase online but pick up the laptop in person at the Elland site. I picked up the PC and unboxed it in the car park to find a deep 6cm scratch on the screen. I took it back in and questioned whether they thought a large screen scratch was minor cosmetic damage and they said .... Yes, you want to see what A3 looks like 'smashed casings etc'. There was no problem at all accepting the PC back and I decided to buy the same laptop but graded A1 instead. This machine was perfect, it had a full set of accessories (despite the item's description) and works perfectly. The manufacturer has also accepted 6 months left out of a 12 month warranty. So I am a happy buyer but I advise you to be wary about anything less than A1 grading.”

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Posted 5 years ago

“Laptop arrived as advertised and on time. Special offer of free game software required a tortuous series of subscription and login pages for third party providers - loses a star for this.”

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Posted 5 years ago

“I ordered a refurbished computer screen. It arrived on time, but sadly didn't work. I sent it back, they refunded it. This time I ordered a brand new one. It arrived on time and is working great. So overall they kept to their word !”

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Posted 5 years ago

“I'm going 4 stars as the product delivered was not the product ordered, due to wash m what looks like a stock labelling error so the label said the right product! However they were very helpful and worked well given that the Easter weekend was in the middle to quickly and easily have the incorrect product collected and the correct product sent out. Thankfully for good customer service!”

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Posted 5 years ago

“It was a fast and easy transaction. The ASUs laptop that was purchased was as described and arrived on time.”

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Posted 5 years ago

“Large selection, rapid delivery, packaging good, competitive price.”

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Posted 5 years ago

“The laptop arrived on time ,it was as the advert showed”

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Posted 5 years ago

“I purchased a desktop from Laptops Direct. They delivered exactly what was described. Communicated well with me also. The only criticism I can think of is that I asked a tech question after the purchase regarding what upgrades are compatible with what I purchased. It's a SFF and not being brilliant with tech I could have used the advice. I did receive exactly what I ordered though and before predicted delivery date. Happy with my purchase and would use them again. Scott.”

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Posted 5 years ago

“All my orders from Laptops Direct are on time & I know I've paid a fair price & it's a quality item, but the deliveries by DPD are all confirmed by text & email, giving a rough delivery time (they were earlier) that's great, but there was no such thing with the Parcel force deliveries. Can this be changed? I'm sure it would help. Stay safe.”

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Posted 5 years ago

“I purchased a Samsung A41 mobile phone at a price that clearly undercut all competitors and I am perfectly happy with the phone which arrived promptly. However the 'A1' version does mean that what you get is the phone and nothing else - no charger, no manual, no box, not even the little pin that allows you to open the SIM card tray! Being fairly proficient I was able to sort it all out and the phone works fine but buyers do need to be aware of this if they need more. This has led me to knock a star off what could have been a five star experience.”

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Posted 5 years ago

“Arrived on time great value for money”

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Posted 5 years ago

“Well priced and arrived on time. No complaints.”

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Posted 5 years ago

“My order was a Christmas present. Admittedly I ordered quite late (9 Dec) and paid extra for delivery by 23 Dec. Then got a message to say it would be delivered in January. I asked for early delivery fee to be refunded and it was. I suspect there was no way the item was going to be delivered by 23 Dec with covid delivery delays. I then got another email to say it would be delivered in February but before I got chance to contact laptops direct it arrived on 8 January. The recipient is happy with her late pressie and with one thing another I'm not going to make a fuss and would order from here again. Please be honest with customers. We're quite forgiving when told the truth. Keep safe and well.”

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Posted 5 years ago

“Initial delay in delivery was disappointing but delivery made eventually within acceptable time.”

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Posted 5 years ago

“Customer service great. Delivery very quick. Downfall is premium rate call to place order. A freephone number would be more customer friendly.”

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Posted 5 years ago

“Really speedy dispatch - way earlier than predicted - just a pity the delivery driver decided to leave it at another flat in our block rather than walking up the steps to the main door. Had to rearrange for the next day, and got an apology.”

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Posted 5 years ago

“Top Company product in stock and arrived on time during the brexit transition period to ireland from GB”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews