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Laptops Direct Reviews

4.3 Rating 2,061 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

4.3

Based on 2,061 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 24th May 2022

Laptops Direct 2 star review on 16th April 2022

Laptops Direct 5 star review on 31st March 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was spot on, quick and courteous call from the security team to ensure all was above board and delivered my product exactly as they said they would. Only tiny gripe being that I had had my eye on this particular laptop for a while and was hoping to see its price come down in the post-Xmas sale. Even though it was listed as a sale item, its price remained the same to the penny. Bit naughty that, but overall can’t complain as I ordered it anyway!”

Posted 3 years ago

“good laptop, good price, paid extra for next day delivery but received text saying it would be delayed by a week despite their website stating it is still available for next day. after phoning them and complaining and asking for my delivery charge to be refunded they then promised to deliver within 2 days, which they did.”

Posted 3 years ago

“Ordered a PS5 disk edition bundle, bundle was around £200 over priced if you take in yo account RRP for each item but with the trouble there has been even finding a PS5 in stock, I ordered it, paid just £10 delivery and it was with me less than 24 hours later, on Christmas Eve. I was kept in the loop with updates on deliver and to me it was worth the extra money to have it so quickly and be done with the stress of looking. Currently no issues with any of the items.”

Posted 3 years ago

“got to be honest am always suspicious of buying off websites i haven had dealings with. But Due to circumstances i was a bit stuck,so spoke to operative who assured me i would receive the goods tomorrow, Christmas eve.Didnt believe him but 9.30 the next morning the product arrived. Brilliant Service and true to their word.Price was competitive as well Would use again.”

Posted 3 years ago

“Ordered item came swiftly enough .and after some hiccups it works.However courier left the item in an exposed place NOT under cover,which was not the intention. It would have been quite easy to open a door. And drop it in under cover.........”

Posted 3 years ago

“Very fast delivery, however no tracking was available, even though I was sent a link, also order was split, but they didn't tell me, so they need to improve comms”

Posted 3 years ago

“My query was answered, so I'm happy!”

Posted 3 years ago

“Online ordering easy, good pricing and service was good.”

Posted 3 years ago

“Was easy it order but we had several delays and delivery dates rearranged because their supplier had let them down. However the email responses from the customer services team in each occasion were excellent and felt personalised rather than just a template being sent out. Very impressed.”

Posted 3 years ago

“laptop arrived in perfect condition but 2 month delay due to Covid no doubt. Noones fault but happy when it did arrive”

Posted 3 years ago

“Good on value , only DPD was the weak link in the chain . One driver delivered the plug for the phone in the morning , the phone didn’t arrive at the alloted time , later had a message from DPD claiming the driver couldn’t as I wasn’t in when I was there all the time . It was delivered next day o”

Posted 3 years ago

“Prompt delivery to the wrong house! Monitor fine.”

Posted 3 years ago

“Customer service was excellent I was very pleased with the price and the product”

Posted 3 years ago

“Competitive price. Prompt delivery. Goods as described. Would use again.”

Posted 3 years ago

“Product well priced. Relatively prompt delivery although not as per the communications - arriving 2 day’s later.”

Posted 3 years ago

“Buying experience was easy on their website. Delivery with DX secure was when they said but being a single person now had to take day off as their didn't seem anyway of them delivering without me being in like delivering to a neighbour. Delivery was on time and professional handled. Only problem with the monitor was their weren't any instruction included but soon found my way round the menu. Overall good value for money”

Posted 3 years ago

“Lovely iPhone great condition delivered on time .”

Posted 3 years ago

“Order process straight forward and clear... Purchase delivered within the chosen timescale... Would use the company again.. Thank you”

Posted 3 years ago

“Very happy with the service. They kept me informed all the way until i recieved the product”

Posted 3 years ago

“Great product and service from Laptops Direct, however ParcelForce let them down. Paid for next day delivery but laptop was returned to the depot for some reason and I had an hour’s round trip to pick it up myself.”

Posted 3 years ago

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Laptops Direct is rated 4.3 based on 2,061 reviews