Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,064 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,064 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unreliable delivery service. Buy from some somewhere else.”

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Posted 4 years ago

“Excellent service. Delivered next day. Much earlier than I expected. Laptop was as good as new at almost half the price”

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Posted 5 years ago

“The service was very nice and efficient and I received my package before the due date which I was very satisfied about”

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Posted 5 years ago

“I knew which laptop I wanted before heading to Laptops direct. I was directed to them via a google link. The website is a bit clunky but does function reasonably well. They had the laptop I wanted in stock and for a good price. Reasonably straight forward paying process - I paid through amazon pay which felt secure. Laptop arrived very quickly compared to what was advertised (free delivery was advertised as taking around a month but laptop delivered by the end of the week!). The laptop is of good quality and I am enjoying its full use already.”

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Posted 5 years ago

“Next day delivery was great. Item could've had better more reflective images but the item was great value for money.”

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Posted 5 years ago

“Very affordable laptops, good customer service and very speedy delivery times. However the delivery costs were a bit expensive especially standard delivery.”

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Posted 5 years ago

“Delivered product before delivery date and I am very happy with the service.”

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Posted 5 years ago

“All aspects of service were good but have not had enough time to evaluate my laptop. Up till now it is working perfectly. If that goes on I would say 5 stars. Thank you.”

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Posted 5 years ago

“An initial problem with a used phone was quickly dealt with and I am very pleased with the outcome.”

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Posted 5 years ago

“I bought a refurbished chromebook for my daughter. The website was clear and the email notification of the sale came through quickly. There was an issue with the payment at my daughters end, but this was resolved quickly. My only issue was that although I got an expected date when it would be ready, I didn't receive the email saying it was ready to collect until after I had collected it! Otherwise all good and the service at the shop on collection was great.”

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Posted 5 years ago

“Pleasantly surprised. After twice being disappointed after buying refurbished laptops from separate companies which didn’t actually work, I was a little hesitant but decided to give Laptops Direct a try. Can’t fault the laptop. It was well packed, arrived quickly and happy with the price too”

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Posted 5 years ago

“Good variety of Laptops and desktops to choose from, everything laid out clearly in email communications to me and on time delivery.”

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Posted 5 years ago

“The hallmark of a great company is one that stands by its customers when things don't quite go right (out of no fault of the customer) and they meet the consumer laws of the land happily rather than try and avoid them. But, nothing went wrong, so I can't tell you how they go on the above score. Which is why I gave them 4 rather than 5 stars. Their site is intuitive and the ordering process was pretty straiught forward. Their price was competitive (not the cheapest, but certainly in the lower quartile and the reason I didn't select the cheapest is their reviews were lower than their prices). WHen the order was complete, I got the requisite emails about tracking ones order/delivery (3rd party provider - who delivered on time). So, everything appears chipper... The one niggling complaint I have is that they don't (seem to) provide a neat PDF of the invoice; it is HTML and when you log in. None on their emails; not on their site when you log in.. I think this is one improvement they could make. When I checked out laptops direct on this site, I was given a warning that they may be inviting only satisified customers to review to skew the rating. Maybe this is identified by comparing the average reviews on other sites to this one or something - I am not sure. Maybe they are only sending please review to clients who haven't complained after a week (I have had my laptop a week before getting the please tell us what you think or put a review here). I haven't tod them how happy or otherwise I am. Bottom line. I ordered a price competitive (though not cheapest of its model) laptop and it was in stock, it came when they said it would and no dramas. Can't ask much more than that,”

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Posted 5 years ago

“Laptop in excellent condition and sent out straight away. Unfortunately the Click and Collect didn't work so well and I couldn't get it until late evening. Otherwise, I would definitely recommmend.”

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Posted 5 years ago

“I ordered a refurbished chrome book, and it arrived early, which I suppose could be a problem if you were e.g. going to be away. Everything seems fine. The only problem is that there was no manual /instruction book, and if you're starting from nearly scratch, as I am, it makes life a little difficult! I'm having to use my tablet to pull up the instructions on the Internet, and juggle the two machines! Otherwise, extremely good.”

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Posted 5 years ago

“Great value laptop delivered on time.”

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Posted 5 years ago

“Swann cctv good Servers”

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Posted 5 years ago

“I ordered a HP envy laptop that was listed as A1 condition. I have had an envoy before and loved the machine so i new exactly what i was getting with the i5 core with 8gb of ram and 360 gb ssd memory. I was a little nervous given the some of the other reviews as it was one of most expensive machines on the site. I didn’t pay for the express delivery as i was in no rush but it was delivered within 4 days which was great. I had read that some peoples products had turned up either damaged or the wrong product but no problems with mine. It was in its original box and packaging which was a little crumpled and taped closed but that didn’t bother me as the product description said that was the case. In the box was exactly as you would expect new from a shop. After a detailed search I couldn’t find a mark on the laptop and if the box haven’t been a bit dented, you would think it was new. Very happy with the purchase and for the money it represents fantastic value given its over £1,000 new.”

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Posted 5 years ago

“Happy with service and delivery. The product description could be better. Doesn’t actually say new item or single/dual sim not listed.”

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Posted 5 years ago

“International order to 🇫🇷. Ordered on a Friday, arrived Tuesday 👍”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,064 reviews