Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery”

Helpful Report

Posted 5 years ago

“Placed an order on Saturday evening, delivered Monday lunchtime. Bought for my wife, she can do a lot of work from home, but our old laptop just couldn't cope with the amount of emails and spread sheets. After listening to her problems all day Saturday I bit the bullet and got the order in. She's been the model of productivity thus far this week.”

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Posted 5 years ago

“Fast, efficient, good communication. Tried selling extra stuff I don't want but I guess you can't blame a company for that. Product is good. Extended warranty reading through it ain't all that special. But hopefully won't need that. Found the company good overall.”

Helpful Report

Posted 5 years ago

“Ordered an Asus Zenbook Flip with next working day delivery at £9.99 extra. DPD failed to deliver the next working day, Laptops Direct refunded my delivery fee straightaway with no quibble. Laptop arrived on next day, all working well, very pleased with my purchase, would recommend Laptops Direct but issues with DPD is nothing new.”

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Posted 5 years ago

“Good selection with easy to view specs smooth transaction kept updated delivered quicker than expected would use again and recommend to others”

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Posted 5 years ago

“Laptop as described and arrived quickly.”

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Posted 5 years ago

“Fast delivery and customer services was prompt in emailing me with a tracking link overall had no problems , price was excellent overall happy with their service”

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Posted 5 years ago

“First class delivery and price”

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Posted 5 years ago

“Have used them twice now & both laptops arrived when expected and in good condition!”

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Posted 5 years ago

“Fast effortless service but sadly drastically let down by their choice of delivery agents DPD (Shamefully bad) Only because of this I would do more ‘research’ in future when purchasing just to check who delivers,”

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Posted 5 years ago

“Ordered exact laptop, it was cheaper than any other store. It was delivered on time, in fact it was slightly early. Cannot Fault the service”

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Posted 5 years ago

“Good fast service and products have been excellent but they refuse to provide a fully HMRC approved VAT invoice. VAT rate is missing and they will not supply a correct one in spite of being legally required to do so.”

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Posted 6 years ago

“The smart TV is impressive, easy to set up, the site had the correct recommended stand for the TV which was one of reasons I picked them. Quick delivery, competitive price and no pushyness on the warranty selling. Very happy. Thanks”

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Posted 6 years ago

“Very unreliable delivery service. Buy from some somewhere else.”

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Posted 6 years ago

“Excellent service. Delivered next day. Much earlier than I expected. Laptop was as good as new at almost half the price”

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Posted 6 years ago

“The service was very nice and efficient and I received my package before the due date which I was very satisfied about”

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Posted 6 years ago

“I knew which laptop I wanted before heading to Laptops direct. I was directed to them via a google link. The website is a bit clunky but does function reasonably well. They had the laptop I wanted in stock and for a good price. Reasonably straight forward paying process - I paid through amazon pay which felt secure. Laptop arrived very quickly compared to what was advertised (free delivery was advertised as taking around a month but laptop delivered by the end of the week!). The laptop is of good quality and I am enjoying its full use already.”

Helpful Report

Posted 6 years ago

“Next day delivery was great. Item could've had better more reflective images but the item was great value for money.”

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Posted 6 years ago

“Very affordable laptops, good customer service and very speedy delivery times. However the delivery costs were a bit expensive especially standard delivery.”

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Posted 6 years ago

“Delivered product before delivery date and I am very happy with the service.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews