Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price. Prompt delivery. Goods as described. Would use again.”

Helpful Report

Posted 5 years ago

“Product well priced. Relatively prompt delivery although not as per the communications - arriving 2 day’s later.”

Helpful Report

Posted 5 years ago

“Buying experience was easy on their website. Delivery with DX secure was when they said but being a single person now had to take day off as their didn't seem anyway of them delivering without me being in like delivering to a neighbour. Delivery was on time and professional handled. Only problem with the monitor was their weren't any instruction included but soon found my way round the menu. Overall good value for money”

Helpful Report

Posted 6 years ago

“Lovely iPhone great condition delivered on time .”

Helpful Report

Posted 6 years ago

“Order process straight forward and clear... Purchase delivered within the chosen timescale... Would use the company again.. Thank you”

Helpful Report

Posted 6 years ago

“Very happy with the service. They kept me informed all the way until i recieved the product”

Helpful Report

Posted 6 years ago

“Great product and service from Laptops Direct, however ParcelForce let them down. Paid for next day delivery but laptop was returned to the depot for some reason and I had an hour’s round trip to pick it up myself.”

Helpful Report

Posted 6 years ago

“I ordered a refurbished laptop, which seems good as new and came much quicker than suggested. Was well informed throughout the delivery process. Removing a star as the keyboard is set up for Spanish rather than English. This wasn't stated anywhere in the advert. Not a big issue for me as I touch-type pretty well, but I think I will need to buy some stickers for the more obscure keys.”

Laptops Direct 4 star review on 20th July 2020

Helpful Report

Posted 6 years ago

“I spent a long time deciding on a new laptop and was helped in this by the site’s comparison tool. I chose an ex business HP machine which promptly arrived well packaged. One tiny indentation around the on off button, but it was described as NEAR perfect condition. Royalty happy with machine, price and service.”

Helpful Report

Posted 6 years ago

“After complaining about delivery, I was refunded my delivery costs. Can't say fairer than that.”

Helpful Report

Posted 6 years ago

“Quick delivery.. good value for money.. good condition.. A very happy son 😊”

Helpful Report

Posted 6 years ago

“I bought a 'refurbished' Acer laptop that seemed much like new & after a week or so all seems to be ok. Delivery took a while longer than promised but no doubt that was due to Easter & Covid 19”

Helpful Report

Posted 6 years ago

“Good service with updates”

Helpful Report

Posted 6 years ago

“Very lucky to get laptop in one piece unbroken it was in a box 6 times it’s size in just a sheath no packing, contradictory to web description ,even delivery driver was shocked when I told him what it was, with no fragile sticker he said they just get thrown in the van”

Helpful Report

Posted 6 years ago

“Speedy delivery”

Helpful Report

Posted 6 years ago

“Placed an order on Saturday evening, delivered Monday lunchtime. Bought for my wife, she can do a lot of work from home, but our old laptop just couldn't cope with the amount of emails and spread sheets. After listening to her problems all day Saturday I bit the bullet and got the order in. She's been the model of productivity thus far this week.”

Helpful Report

Posted 6 years ago

“Fast, efficient, good communication. Tried selling extra stuff I don't want but I guess you can't blame a company for that. Product is good. Extended warranty reading through it ain't all that special. But hopefully won't need that. Found the company good overall.”

Helpful Report

Posted 6 years ago

“Ordered an Asus Zenbook Flip with next working day delivery at £9.99 extra. DPD failed to deliver the next working day, Laptops Direct refunded my delivery fee straightaway with no quibble. Laptop arrived on next day, all working well, very pleased with my purchase, would recommend Laptops Direct but issues with DPD is nothing new.”

Helpful Report

Posted 6 years ago

“Good selection with easy to view specs smooth transaction kept updated delivered quicker than expected would use again and recommend to others”

Helpful Report

Posted 6 years ago

“Laptop as described and arrived quickly.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews