Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online ordering easy, good pricing and service was good.”

Helpful Report

Posted 4 years ago

“Was easy it order but we had several delays and delivery dates rearranged because their supplier had let them down. However the email responses from the customer services team in each occasion were excellent and felt personalised rather than just a template being sent out. Very impressed.”

Helpful Report

Posted 4 years ago

“laptop arrived in perfect condition but 2 month delay due to Covid no doubt. Noones fault but happy when it did arrive”

Helpful Report

Posted 4 years ago

“Good on value , only DPD was the weak link in the chain . One driver delivered the plug for the phone in the morning , the phone didn’t arrive at the alloted time , later had a message from DPD claiming the driver couldn’t as I wasn’t in when I was there all the time . It was delivered next day o”

Helpful Report

Posted 4 years ago

“Prompt delivery to the wrong house! Monitor fine.”

Helpful Report

Posted 4 years ago

“Customer service was excellent I was very pleased with the price and the product”

Helpful Report

Posted 4 years ago

“Competitive price. Prompt delivery. Goods as described. Would use again.”

Helpful Report

Posted 4 years ago

“Product well priced. Relatively prompt delivery although not as per the communications - arriving 2 day’s later.”

Helpful Report

Posted 4 years ago

“Buying experience was easy on their website. Delivery with DX secure was when they said but being a single person now had to take day off as their didn't seem anyway of them delivering without me being in like delivering to a neighbour. Delivery was on time and professional handled. Only problem with the monitor was their weren't any instruction included but soon found my way round the menu. Overall good value for money”

Helpful Report

Posted 4 years ago

“Lovely iPhone great condition delivered on time .”

Helpful Report

Posted 4 years ago

“Order process straight forward and clear... Purchase delivered within the chosen timescale... Would use the company again.. Thank you”

Helpful Report

Posted 4 years ago

“Very happy with the service. They kept me informed all the way until i recieved the product”

Helpful Report

Posted 4 years ago

“Great product and service from Laptops Direct, however ParcelForce let them down. Paid for next day delivery but laptop was returned to the depot for some reason and I had an hour’s round trip to pick it up myself.”

Helpful Report

Posted 5 years ago

“I ordered a refurbished laptop, which seems good as new and came much quicker than suggested. Was well informed throughout the delivery process. Removing a star as the keyboard is set up for Spanish rather than English. This wasn't stated anywhere in the advert. Not a big issue for me as I touch-type pretty well, but I think I will need to buy some stickers for the more obscure keys.”

Laptops Direct 4 star review on 20th July 2020

Helpful Report

Posted 5 years ago

“I spent a long time deciding on a new laptop and was helped in this by the site’s comparison tool. I chose an ex business HP machine which promptly arrived well packaged. One tiny indentation around the on off button, but it was described as NEAR perfect condition. Royalty happy with machine, price and service.”

Helpful Report

Posted 5 years ago

“After complaining about delivery, I was refunded my delivery costs. Can't say fairer than that.”

Helpful Report

Posted 5 years ago

“Quick delivery.. good value for money.. good condition.. A very happy son 😊”

Helpful Report

Posted 5 years ago

“I bought a 'refurbished' Acer laptop that seemed much like new & after a week or so all seems to be ok. Delivery took a while longer than promised but no doubt that was due to Easter & Covid 19”

Helpful Report

Posted 5 years ago

“Good service with updates”

Helpful Report

Posted 5 years ago

“Very lucky to get laptop in one piece unbroken it was in a box 6 times it’s size in just a sheath no packing, contradictory to web description ,even delivery driver was shocked when I told him what it was, with no fragile sticker he said they just get thrown in the van”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews