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Laptops Direct Reviews

4.3 Rating 2,064 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

4.3

Based on 2,064 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 24th May 2022

Laptops Direct 2 star review on 16th April 2022

Laptops Direct 5 star review on 31st March 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a refurbished laptop, which seems good as new and came much quicker than suggested. Was well informed throughout the delivery process. Removing a star as the keyboard is set up for Spanish rather than English. This wasn't stated anywhere in the advert. Not a big issue for me as I touch-type pretty well, but I think I will need to buy some stickers for the more obscure keys.”

Laptops Direct 4 star review on 20th July 2020

Posted 3 years ago

“I spent a long time deciding on a new laptop and was helped in this by the site’s comparison tool. I chose an ex business HP machine which promptly arrived well packaged. One tiny indentation around the on off button, but it was described as NEAR perfect condition. Royalty happy with machine, price and service.”

Posted 3 years ago

“After complaining about delivery, I was refunded my delivery costs. Can't say fairer than that.”

Posted 4 years ago

“Quick delivery.. good value for money.. good condition.. A very happy son 😊”

Posted 4 years ago

“I bought a 'refurbished' Acer laptop that seemed much like new & after a week or so all seems to be ok. Delivery took a while longer than promised but no doubt that was due to Easter & Covid 19”

Posted 4 years ago

“Good service with updates”

Posted 4 years ago

“Very lucky to get laptop in one piece unbroken it was in a box 6 times it’s size in just a sheath no packing, contradictory to web description ,even delivery driver was shocked when I told him what it was, with no fragile sticker he said they just get thrown in the van”

Posted 4 years ago

“Speedy delivery”

Posted 4 years ago

“Placed an order on Saturday evening, delivered Monday lunchtime. Bought for my wife, she can do a lot of work from home, but our old laptop just couldn't cope with the amount of emails and spread sheets. After listening to her problems all day Saturday I bit the bullet and got the order in. She's been the model of productivity thus far this week.”

Posted 4 years ago

“Fast, efficient, good communication. Tried selling extra stuff I don't want but I guess you can't blame a company for that. Product is good. Extended warranty reading through it ain't all that special. But hopefully won't need that. Found the company good overall.”

Posted 4 years ago

“Ordered an Asus Zenbook Flip with next working day delivery at £9.99 extra. DPD failed to deliver the next working day, Laptops Direct refunded my delivery fee straightaway with no quibble. Laptop arrived on next day, all working well, very pleased with my purchase, would recommend Laptops Direct but issues with DPD is nothing new.”

Posted 4 years ago

“Good selection with easy to view specs smooth transaction kept updated delivered quicker than expected would use again and recommend to others”

Posted 4 years ago

“Laptop as described and arrived quickly.”

Posted 4 years ago

“Fast delivery and customer services was prompt in emailing me with a tracking link overall had no problems , price was excellent overall happy with their service”

Posted 4 years ago

“First class delivery and price”

Posted 4 years ago

“Have used them twice now & both laptops arrived when expected and in good condition!”

Posted 4 years ago

“Fast effortless service but sadly drastically let down by their choice of delivery agents DPD (Shamefully bad) Only because of this I would do more ‘research’ in future when purchasing just to check who delivers,”

Posted 4 years ago

“Ordered exact laptop, it was cheaper than any other store. It was delivered on time, in fact it was slightly early. Cannot Fault the service”

Posted 4 years ago

“Good fast service and products have been excellent but they refuse to provide a fully HMRC approved VAT invoice. VAT rate is missing and they will not supply a correct one in spite of being legally required to do so.”

Posted 4 years ago

“The smart TV is impressive, easy to set up, the site had the correct recommended stand for the TV which was one of reasons I picked them. Quick delivery, competitive price and no pushyness on the warranty selling. Very happy. Thanks”

Posted 4 years ago

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Laptops Direct is rated 4.3 based on 2,064 reviews