Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to use monitor is a great price nice size delivery was quick”

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Posted 5 years ago

“Great service. Love both new laptops. Reviewed on trust pilot 😁👍”

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Posted 5 years ago

“good service, everything great so far.”

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Posted 5 years ago

“There was a slight inconvenience when my original ordered suddenly got delayed. But customer service helped me swiftly and professionaly even though it were busy times.”

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Posted 5 years ago

“after order I received a note telling me the warehouse had an issue with despatching on time, (11pm) but the item was delivered at 0830 the next day before i had time to call to dee what the issue was. I would have given 5 stars if I had not gone to bed worrying about the order.”

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Posted 5 years ago

“Very efficient and speedy service”

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Posted 5 years ago

“Good - arrived on the day I was told, after having payed for that day, although I was informed by email to track my delivery to get an actual time slot and that service did NOT work, so I was a little anxious as to whether I would have to wait in all day. So that part of the service could be improved”

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Posted 5 years ago

“Customer service was spot on, quick and courteous call from the security team to ensure all was above board and delivered my product exactly as they said they would. Only tiny gripe being that I had had my eye on this particular laptop for a while and was hoping to see its price come down in the post-Xmas sale. Even though it was listed as a sale item, its price remained the same to the penny. Bit naughty that, but overall can’t complain as I ordered it anyway!”

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Posted 5 years ago

“good laptop, good price, paid extra for next day delivery but received text saying it would be delayed by a week despite their website stating it is still available for next day. after phoning them and complaining and asking for my delivery charge to be refunded they then promised to deliver within 2 days, which they did.”

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Posted 5 years ago

“Ordered a PS5 disk edition bundle, bundle was around £200 over priced if you take in yo account RRP for each item but with the trouble there has been even finding a PS5 in stock, I ordered it, paid just £10 delivery and it was with me less than 24 hours later, on Christmas Eve. I was kept in the loop with updates on deliver and to me it was worth the extra money to have it so quickly and be done with the stress of looking. Currently no issues with any of the items.”

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Posted 5 years ago

“got to be honest am always suspicious of buying off websites i haven had dealings with. But Due to circumstances i was a bit stuck,so spoke to operative who assured me i would receive the goods tomorrow, Christmas eve.Didnt believe him but 9.30 the next morning the product arrived. Brilliant Service and true to their word.Price was competitive as well Would use again.”

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Posted 5 years ago

“Ordered item came swiftly enough .and after some hiccups it works.However courier left the item in an exposed place NOT under cover,which was not the intention. It would have been quite easy to open a door. And drop it in under cover.........”

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Posted 5 years ago

“Very fast delivery, however no tracking was available, even though I was sent a link, also order was split, but they didn't tell me, so they need to improve comms”

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Posted 5 years ago

“My query was answered, so I'm happy!”

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Posted 5 years ago

“Online ordering easy, good pricing and service was good.”

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Posted 5 years ago

“Was easy it order but we had several delays and delivery dates rearranged because their supplier had let them down. However the email responses from the customer services team in each occasion were excellent and felt personalised rather than just a template being sent out. Very impressed.”

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Posted 5 years ago

“laptop arrived in perfect condition but 2 month delay due to Covid no doubt. Noones fault but happy when it did arrive”

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Posted 5 years ago

“Good on value , only DPD was the weak link in the chain . One driver delivered the plug for the phone in the morning , the phone didn’t arrive at the alloted time , later had a message from DPD claiming the driver couldn’t as I wasn’t in when I was there all the time . It was delivered next day o”

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Posted 5 years ago

“Prompt delivery to the wrong house! Monitor fine.”

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Posted 5 years ago

“Customer service was excellent I was very pleased with the price and the product”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews