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Laptops Direct Reviews

4.3 Rating 2,172 Reviews
84 %
of reviewers recommend Laptops Direct
4.3
Based on 2,172 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

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Laptops Direct 1 star review on 9th October 2023
Mette
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 24th May 2022
Mal Dee
Laptops Direct 2 star review on 16th April 2022
Kieran
Laptops Direct 5 star review on 31st March 2022
Ali
19
Anonymous
Anonymous  // 01/01/2019
Delivery certaily went to plan. I wondered why this notebook was so cheap when compared to similar ones and the reason is that the keyboard keys cannot be read from an angle of anything less than 45 degrees. This really should be stated in the description .
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Posted 3 years ago
I bought a refurbished computer with free antivirus. I picked up the computer shortly after purchase but had to go back for the antivirus software. Whilst I'm very pleased with the computer, it was not all plain sailing as initially, the web cam and microphone didn't work. I traced this to a driver problem and it's now fine. If I'd been aware of the terms and conditions of the antivirus, I wouldn't have gone back for it - Bank details are required.
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Posted 3 years ago
After another supplier let me down by not stocking my order for over a month, I turned to Laptops Direct. Got my order within a few days, no fuss. Good communication throughout on the progress of the delivery so I knew when to arrange for someone to wait home. Only complaint (and the reason for dropping a star) was the follow-up call shortly after placing the order. This would have been great, and was certainly very friendly, but ultimately it was a hard sell for insurance which I thought was a bit grubby - if I wanted insurance I would have bought it on the website. Other than that, a good experience and I will be using them again.
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Posted 3 years ago
Couldn't be more helpful
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Posted 3 years ago
Processed return quickly enough and issued replacement which I'm happy with. Would have scored 5 star if not for being asked troubleshooting details I had already provided.
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Posted 4 years ago
My third order from Laptops Direct , a few years back ordered a laptop , last year a mobile phone and just recently another mobile. Prices and service were great , no complaints whatsoever. More than happy to use this company if needed , very reliable.
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Posted 4 years ago
We recently ordered two 32" Samsung monitors. One of them arrived in perfect condition while the second screen was cracked. We contacted Customer Services and went through the process for returns which was firmly quick and easy; the monitor was accepted as a return and another screen was sent out swiftly. They were the cheapest online for the particular screen we wanted and overall the customer service was very good.
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Posted 4 years ago
When I ordered my iPad Pro there were a few delivery delays due to stock but once I contacted Customer Service they were brilliant. Got it sorted right away and got me the iPad out to me straight away. Brilliant Customer Service team.
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Posted 4 years ago
refurbished acer predator laptop - like new, great price. 2nd hard disk wasn't initialised though - fair enough for a refurb I suppose. happy customer, will be back.
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Posted 4 years ago
I have used Laptops Direct before and have been very happy. On this occasion decided to buy a 'refurbished' laptop. Their description of A2 grading suggests minor cosmetic damage so I thought why pay more? I rang up to ask if I could look at PC before buying and was told to go to Huddersfield store - I said this is closed according to the website but was assured it was actually open. For some reason I rang back and was told that the store was actually shut so I decided it was safer to make the purchase online but pick up the laptop in person at the Elland site. I picked up the PC and unboxed it in the car park to find a deep 6cm scratch on the screen. I took it back in and questioned whether they thought a large screen scratch was minor cosmetic damage and they said .... Yes, you want to see what A3 looks like 'smashed casings etc'. There was no problem at all accepting the PC back and I decided to buy the same laptop but graded A1 instead. This machine was perfect, it had a full set of accessories (despite the item's description) and works perfectly. The manufacturer has also accepted 6 months left out of a 12 month warranty. So I am a happy buyer but I advise you to be wary about anything less than A1 grading.
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Posted 4 years ago
Laptop arrived as advertised and on time. Special offer of free game software required a tortuous series of subscription and login pages for third party providers - loses a star for this.
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Posted 4 years ago
I ordered a refurbished computer screen. It arrived on time, but sadly didn't work. I sent it back, they refunded it. This time I ordered a brand new one. It arrived on time and is working great. So overall they kept to their word !
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Posted 4 years ago
I'm going 4 stars as the product delivered was not the product ordered, due to wash m what looks like a stock labelling error so the label said the right product! However they were very helpful and worked well given that the Easter weekend was in the middle to quickly and easily have the incorrect product collected and the correct product sent out. Thankfully for good customer service!
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Posted 4 years ago
It was a fast and easy transaction. The ASUs laptop that was purchased was as described and arrived on time.
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Posted 4 years ago
Large selection, rapid delivery, packaging good, competitive price.
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Posted 4 years ago
The laptop arrived on time ,it was as the advert showed
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Posted 4 years ago
I purchased a desktop from Laptops Direct. They delivered exactly what was described. Communicated well with me also. The only criticism I can think of is that I asked a tech question after the purchase regarding what upgrades are compatible with what I purchased. It's a SFF and not being brilliant with tech I could have used the advice. I did receive exactly what I ordered though and before predicted delivery date. Happy with my purchase and would use them again. Scott.
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Posted 4 years ago
All my orders from Laptops Direct are on time & I know I've paid a fair price & it's a quality item, but the deliveries by DPD are all confirmed by text & email, giving a rough delivery time (they were earlier) that's great, but there was no such thing with the Parcel force deliveries. Can this be changed? I'm sure it would help. Stay safe.
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Posted 4 years ago
I purchased a Samsung A41 mobile phone at a price that clearly undercut all competitors and I am perfectly happy with the phone which arrived promptly. However the 'A1' version does mean that what you get is the phone and nothing else - no charger, no manual, no box, not even the little pin that allows you to open the SIM card tray! Being fairly proficient I was able to sort it all out and the phone works fine but buyers do need to be aware of this if they need more. This has led me to knock a star off what could have been a five star experience.
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Posted 4 years ago
Arrived on time great value for money
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Posted 4 years ago
Laptops Direct is rated 4.3 based on 2,172 reviews