I purchased a refurb Dell Latitude - general condition was very good, new install of Windows 10 and SSD made it perform well. It was let down by case screws missing from the case back and the Dell serial number label had been removed completely. Without the Dell serial number identification of up to date drivers is difficult - fortunately entering F2 on boot enters the BIOS setup where this missing ID is hard burnt into it and cannot be removed. Their customer service was prompt and good - they reimbursed me a sum to self-source the screws which I was happy to do, just disappointed the action was needed at all. Overall I would buy from them again - the minor issues with this refurb PC were more than compensated by getting a very clean machine with original Dell power supply and a reasonably good battery for a 6-year old machine.