Ordered a laptop, took over £1200 out of my account. Sam from Warranty called me to tell me their UCover laptop warranty is rubbish and tried pressuring me into cancelling and taking out more expensive warranty with Razer. Do not trust this individual as he lies through his teeth/talks over you/likes sound of his own voice/doesnt listen. 3 days later laptops Direct tell me cant fulfill order as out of stock. They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. This company is a joke!!! Do not order from Laptops Direct/Appliances Direct!