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Laptops Direct Reviews

4.3 Rating 2,061 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

4.3

Based on 2,061 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 24th May 2022

Laptops Direct 2 star review on 16th April 2022

Laptops Direct 5 star review on 31st March 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 4k 32" monitor with next day delivery. Arrived promptly but left side of the screen didnt work. Contacted them said they could turn it around super quick. Super quick i am now five days later being told is likely to be two weeks. They have the monitor back now, they have the manufacturers case number agreeing it needs replacing. They have never contacted me ive chased them up instead. They make these promises then fail to deliver. Wish i had never heard of this company. Unhelpful disinterested and poor customer service... The latest is its a high price product so it takes time to sort out, wait who paid that price??? Meanwhile my editing studio stands all kitted out with no monitor to let me use it...”

Posted 3 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

Posted 3 years ago

“I received a broken monitor. When I raised this they failed to respond to my emails, collect, replace or refund.”

Posted 3 years ago

“Failed to deliver - given a date - failed to arrive - after 2 days waiting contacted you, response was wait it’s with the courier. It’s nearly 7 days late now and not arrived and no idea when it will.”

Posted 3 years ago

“Laptop direct have had my laptop since November on the laptop second repair. Laptop direct have had my laptop which was not fit for purpose longer than me. They do not respond to you anywhich way. Laptop direct I want to know what is happening with my laptop?”

Posted 3 years ago

“I was very pleased with your service I dont know why it has come up on the screen that I was not. I would not hesitate to use your service again. Thank You”

Posted 3 years ago

“It appears that the webcam I ordered for delivery on 30 December couldn’t be delivered as the driver had been unable to finish his deliveries that day and it would be here on New Year’s Eve. It didn’t come and then I was told it was in the Amazon warehouse and would be delivered on 2 January we are now on Tuesday 5 January and still not received it”

Posted 3 years ago

“The mobile was not as described (A1) in fact it was in worse condition than the one it was supposed to replace. Hence it was returned.”

Posted 3 years ago

“Ordered next day delivery a Christmas present despite being more expensive than other suppliers who incidentally couldnt get stock till 11.1.21! Took payment, received an email to say it had left the warehouse and was on its way. Waited in all morning got an email after 12 noon to say there was a delay and it would arrive after 11.1.21! Immediately cancelled the order still NO REFUND!”

Posted 3 years ago

“I bought a monitor from this company in November 2020 and paid using Paypal. They send the monitor to a wrong address and refuse to take responsibility for their mistake. I am £140 out of pocket I do not have the monitor I paid for and Laptop Direct refuses to correct their mistake. I even went to the address they claim they have sent the monitor to but IT IS AN EMPTY PROPERTY, NOBODY LIVES THERE, where they delivered my monitor I do not know but certainly not to my address or any other address. This was the first time I purchased an item from this company and will be the lost. I think paying a few extra pound and buying whatever you need from a reputable company would be a better option. I WILL NOT RECOMMEND THIS COMPANY WHATSOEVER. KEEP YOUIR MONEY SAFE AND SPEND IT SOMEWHERE ELS.”

Posted 3 years ago

“Delivery date kept getting postponed - one more time and I’d have cancelled the whole order. Don’t continue to promise what you can’t deliver!!”

Posted 3 years ago

“Disappointed that even though I had my refurbished phone for 24 hours and communicated to you that there were problems, you took no responsibility and just said contact Samsung as it's under warranty with them. When you buy a phone you don't expect to have to contact manufacturers warranty immediately upon purchase. Seems this affects my statutory rights.”

Posted 3 years ago

“The worst experience I have endured from any company. Do not buy, they don't give a damn. Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday. Waited all day Monday, nothing Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message. Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate. Told again no refund until the get back the laptop which they are continually declining to collect. I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.”

Posted 3 years ago

“I very rarely leave reviews, but this experience buying a Philips monitor with Laptops Direct has been so bad that it needs to be shared, if it can help future customers look somewhere else to buy their electronics. (Everything you're about to read is supported by e-mails and photos, so just ask if anyone needs further proof.) Let's start with the pros: the shipping was very quick. That's it. Now on to the cons (that's gonna be long): When I turned on my new monitor, from the first second, I could see a bright green dead pixel on the upper right corner. I immediately took photos, put the monitor back in the box, and e-mailed them that the product was faulty, and asked for a refund. They replied, saying that one dead pixel on a monitor isn't considered as a faulty product. Therefore, the product was labeled "unwanted", and I had to pay for the return shipping. I'm sorry... A dead pixel on a brand new monitor doesn't make it faulty? What does, then? If a brand new mouse would only click 9 times out of 10, would that be "unwanted" as well? This is absolutely unacceptable. Royal Mail charged me 26 pounds to return the monitor, and Laptops Direct refused to refund me for that. On top of that, I shipped back the monitor after 9 days, and it was delivered the next day, which is WAY inside their 14-day return policy. Royal Mail sent me a delivery confirmation, but no one from Laptops Direct ever acknowledged they had received the faulty (yes, faulty) monitor. Then 3 days later, I received an automated e-mail saying my return request had been closed, because it had been 14 days and they didn't hear from me. I exchanged more than 6 e-mails with their team during these 14 days. I had to write once more to finally get the refund processed. This was a nightmare of an experience. With customer service like this, no wonder Amazon is grabbing all market shares. Your company will die very soon if you keep treating customers like this. Avoid at all costs.”

Posted 3 years ago

“laptop direct avoid . No customer service happy to take your money after that forget it. I have a laptop that won't even turn on. Avoid avoid”

Posted 3 years ago

“purchased lg 38 inch monitor and paid… purchased lg 38 inch monitor and paid for next day delivery , item did not arrive next day so i had to call them and they apologies and assured me i would get next day , so next day it did not turn up so i canceled my order which i got told would not take long to do .. as i had lost faith in there promises and decided to buy elsewhere ( ebuyer and got next morning ) then next day after canceling it turned up at my door so refused delivery , it took over 2 weeks to get my money back which luckely i used paypal to get it back through a claim or probably still waiting .. i had to phone them twice which they have a pemium phone number and have checked my bill and cost £15 so beware . they never contacted me to let me know it was not going to be delivered and i sent an email which they never responded to even after the 5 days waiting .. i have never used this company before and will never again , if i had to guess they where taking orders without stock available . they asked me to drop my claim with paypal before they will refund me so i phoned paypal and they said you should never do that as you cannot put another claim in if they refuse to give back your money .... POOR SERVICE , BAD COMPANY”

Posted 3 years ago

“Sent my laptop off to Laptops Direct after they provided a good quote of what they would be likely to buy it for. It was sent over 50 days ago and I have not heard anything from them. I contacted them by phone three times and their customer service confirmed that it arrived even though the Collect Plus tracking (we used theil label they provided according to their instructions) state that it hasn't arrived. The customer service over the phone say they don't know much about the trade-in part of the business and are unable to help. We also send 3 emails and it took a couple of weeks for them to reply. The reply - 52 days after the item arrived - simply said "Sorry I tracked your item and it hasn't arrived, we would suggest you contacting the courier". If the item hasn't arrived and is lost, they should tell me that they will submit a claim and assure me a reimbursement is on its way, as it was sent using their Collect Plus label that they instructed me to use! Absolutely awful (non-existant) customer service. Would stay away from this business if I had another chance!”

Posted 3 years ago

“This review is only based on the trade-in service with laptopsdirect. I had a horrible horrible experience with this company (and horrible twice is not a typo). I will never deal with them again and I recommend to stay away from them. I decided to trade-in my old laptop so that I can buy a new one. All details asked on the website including CPU, RAM, Graphics card, serial number etc. were provided and I was given a valuation of £204. When I posted the laptop they reduced the valuation to £69 citing a few scuffs and they don’t like the processor. I decided not to buy a new laptop and asked for my old laptop to be returned. My laptop was returned after a month and that too after several phone calls and emails. When I received the laptop it was without the charger I had sent and it had stopped working (I wonder if they removed some parts). The fan enclosure was damaged too. The only response I received was that they will investigate what happened. The fools at laptopsdirect left me without a laptop for a long time which affected my work significantly but no compensation was offered. They advertise that they will pay the full quotation value if the laptop is damaged while it is with them but not a single penny was offered. I strongly recommend to stay away from such a rubbish business.... I am sure they will pay the loss they have caused me one way or another.”

Posted 3 years ago

“Terrible experience. Would definitely not recommend. Various issues: item said it was in-stock and offered faster delivery for extra charge, as soon as payment was taken the tracking changed to out of stock. I then tried to phone customer services (which is a mission in its self) they advised don't worry it will still arrive on time. The very next morning they changed the delivery date by 5 days, no offer to refund the price of express delivery. I therefore decided to cancel, which they advised you can do through the website but you can only email (with a response time if 5days, which doesn't happen) Turns out the item was not even coming from them so they had to speak to another company to cancel. No email confirmation of canceling. Phoned again a few days later, and repeatedly got cut off by automated phone system as they don't want you to ring. Ofcourse it uses the excuse of Covid which multiple companies are taking advantage of. They also had a funny excuse of "due to the hot weather this week, we are busier than normal" they sell electronics ?????. Finally managed to get through and they had canceled with the supplier but had not authorised my refund. Had to repeatedly ask for my money before finally getting it back. Based on my experience and the latest reviews I would guess this company is starting to sink and will leave a lot of people out of pocket.”

Posted 3 years ago

“Laptops Direct are, without doubt, the worst company I have ever had to deal with. They took nearly £500 for an order of a Laptop that was supposed to be delivered two days after purchase. I paid for express delivery. The laptop wasn't delivered a week later. I was leaving the country so phoned them, emailed them and messaged them on facebook to cancel the order. I was ignored, hung up on and not called back as i desperately tried to cancel the order. I assumed they would have acted on my over 20 attempts to cancel the order whilst phoning them on their PREMIUM phone number. A laptop was found in a bush outside my house by a friend 3 days after my family and I had left the country. The delivery note said that the laptop had been signed for. It hadn't. IT HAD BEEN LEFT IN A BUSH. I am yet to receive any notification of my complaint from the company, apart from a response to my negative review on Trust Pilot. Please do not use Laptops Direct, they are incompetent and uncommunicative unless you post a negative review about them. I have complained to BBC Watchdog, Paypal and am now going to speak to an Ombudsman about their dishonest business practices.”

Posted 3 years ago

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Laptops Direct is rated 4.3 based on 2,061 reviews