Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,223 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ignored the negative reviews on Trustpilot because, overall, Laptops Direct had a 'Great' 4-star rating. After my experience dealing with them, however, I have reason to believe that the positive reviews on Trustpilot are fake (written by the company employees) in an attempt to cancel out the sheer volume of complaints. I have actually reported Laptops Direct to Trading Standards because of how badly they've handled my order. They took my money immediately and then just kept failing to dispatch the item. I was told time and time again (when I complained to customer services) that the phone had been dispatched and that I would be receiving it 'the following day'. Two weeks and four complaints later, they told me the phone was out of stock (the same day they'd told me for the fourth time, that they were sending another one out to me). The LaptopsDirect website, however, says that the phone is not out of stock! It says that the item is very much IN STOCK. So either their customer service team is misleading people or their website is. One thing is for sure, whoever next buys the phone is going to have the same two week experience I have had! When I questioned customer service about the contradicting stock information, they ignored me. They offered nothing more than their generic apologies for any inconvenience caused. I have finally given up with them and requested a full refund. Whether I get one or not, still remains to be seen. The only thing I know for certain about Laptops Direct is that they cannot refund my time. I strongly advise buyers to shop elsewhere. It won't end well. I ended up buying my new phone from Carphone Warehouse (for the exact same price). It arrived the next day for free and I am writing this review on it.”

Laptops Direct 1 star review on 15th May 2021

Helpful Report

Posted 4 years ago

“Payed extra 10 quid for next day its 4days late didn't even didn't get any postage back pore communication”

Helpful Report

Posted 4 years ago

“I ordered a mobile phone and was told it would be delivered on the following Tuesday by DVD- it wasn't. On Thursday I emailed and was given a tracking number which proved to be a lie. After another week I emailed again and was told they were out of stock. So I emailed and cancelled my order. Another week went by with no communication from them. I emailed again and received a reply and apologies and that the cancellation would be dealt with quickly. It wasn't. Another week went by and TNT delivered the phone and I received an email to say it was too late to cancel the order as it had been despatched. Meanwhile they had reduced the price by £5. I recommend you don't deal with Laptops Direct.”

Helpful Report

Posted 4 years ago

“Abecedarians, Bamboozling, Misrepresenting, Third Class customer accommodation, time wasters, don't keep a record of customer I followed their injunctive authorization for returns made me call Samsung to get code then they commenced acting doggy failed to accumulate return item as exhorted then piteously send me a message saying your case is closed history Companies in third world country are doing better”

Helpful Report

Posted 4 years ago

“YOU BUY & PAY - NOTHING IS DELIVERED FOR MONTHS YOU BUY YOU PAY - NOTHING IS DELIVERED FOR MONTHS. - I have purchased a laptop for a Ł1000 from this company on 1 January. I was promised a 3-4 day delivery time. The delivery date came and went. The delivery date was changed and changed again and again and again, a total of four times!!! When I started to complain one month later, they promised another computer with similar but much less specs for the same money. I refused and selected a very similar item. Again I was promised a delivery time, but this time I was told that I have to wait a full month, so I waited. On the date of the delivery, they emailed me again, the 5th time, that the item will not be delivered. Yet again, they offered much worse computers for the same money. This company is a morally totally compromised con artist gang. They are literally selling goods that they do not have, they do not have any prospects to get in stock. Once you are disappointed with the delivery issues, they offer you worse quality goods / computers for the same money. I guess that is how they are selling their less sellable products. - They take your money - they make you wait weeks or months - and once you are fed-up enough, they either offer a refund or you must accept a worse item. Save your money, your time and sanity and go somewhere else. With this mentality, this company should be out of business and it would be better for all of us.”

Helpful Report

Posted 4 years ago

“Absolute shambles of Customer service. Purchased a £1300 laptop in the sale, it arrived with software faults and I experienced multiple blue screens. Raised with CS and they completely ignored the issue, didnt even acknowledge that part of my complaint. I ended up having to complete a full install and reinstall of the software to resolve. a massive inconvenience and again the CS team literally ignored my multiple emails and only addressed other points I had raised (I was missing a code for a free game download) Several weeks on and still the CS team are skirting round the issue but finally someone replied to say I needed to take the issue up with MSI directly.......so I purchase a faulty laptop and reported it within 7 days of owning, yet I have been pushed away and ignored. I would avoid this place at all costs if you want a quality item and service to match”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with I ordered my new Laptop paid for next day delivery the item didn't Arrive I contacted the company and it hadn't even been sent another 2 days passed and I asked to cancel my order. 2 Days after me asking to cancel the laptop was sent, I had to send the laptop back and I still haven't received my £1109.96 refund 3 weeks later. I went to ebuyer.com purchased the same laptop for the same price and it was with me the next day. very very poor service all I want is my full refund”

Helpful Report

Posted 5 years ago

“Paid £850 for a laptop, delivery promised in under a week, a month later and nothing has come, not even a notification from the company. Contacted customer support and they claimed they would help but haven’t got back to me. At a loss”

Helpful Report

Posted 5 years ago

“Disgusting service, brought a £300 monitor in December which upon lightly cleaning the screen has completely gone, they are saying this is user damage but nowhere on their site does it say you can not clean the product and should leave it dusty, the person emailing did not actually read my emails and was replying with random responses which I assume where an attempt to get me to leave the issue. The person who called was no better!!”

Helpful Report

Posted 5 years ago

“Bought a 4k 32" monitor with next day delivery. Arrived promptly but left side of the screen didnt work. Contacted them said they could turn it around super quick. Super quick i am now five days later being told is likely to be two weeks. They have the monitor back now, they have the manufacturers case number agreeing it needs replacing. They have never contacted me ive chased them up instead. They make these promises then fail to deliver. Wish i had never heard of this company. Unhelpful disinterested and poor customer service... The latest is its a high price product so it takes time to sort out, wait who paid that price??? Meanwhile my editing studio stands all kitted out with no monitor to let me use it...”

Helpful Report

Posted 5 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

Helpful Report

Posted 5 years ago

“I received a broken monitor. When I raised this they failed to respond to my emails, collect, replace or refund.”

Helpful Report

Posted 5 years ago

“Failed to deliver - given a date - failed to arrive - after 2 days waiting contacted you, response was wait it’s with the courier. It’s nearly 7 days late now and not arrived and no idea when it will.”

Helpful Report

Posted 5 years ago

“Laptop direct have had my laptop since November on the laptop second repair. Laptop direct have had my laptop which was not fit for purpose longer than me. They do not respond to you anywhich way. Laptop direct I want to know what is happening with my laptop?”

Helpful Report

Posted 5 years ago

“I was very pleased with your service I dont know why it has come up on the screen that I was not. I would not hesitate to use your service again. Thank You”

Helpful Report

Posted 5 years ago

“It appears that the webcam I ordered for delivery on 30 December couldn’t be delivered as the driver had been unable to finish his deliveries that day and it would be here on New Year’s Eve. It didn’t come and then I was told it was in the Amazon warehouse and would be delivered on 2 January we are now on Tuesday 5 January and still not received it”

Helpful Report

Posted 5 years ago

“The mobile was not as described (A1) in fact it was in worse condition than the one it was supposed to replace. Hence it was returned.”

Helpful Report

Posted 5 years ago

“Ordered next day delivery a Christmas present despite being more expensive than other suppliers who incidentally couldnt get stock till 11.1.21! Took payment, received an email to say it had left the warehouse and was on its way. Waited in all morning got an email after 12 noon to say there was a delay and it would arrive after 11.1.21! Immediately cancelled the order still NO REFUND!”

Helpful Report

Posted 5 years ago

“I bought a monitor from this company in November 2020 and paid using Paypal. They send the monitor to a wrong address and refuse to take responsibility for their mistake. I am £140 out of pocket I do not have the monitor I paid for and Laptop Direct refuses to correct their mistake. I even went to the address they claim they have sent the monitor to but IT IS AN EMPTY PROPERTY, NOBODY LIVES THERE, where they delivered my monitor I do not know but certainly not to my address or any other address. This was the first time I purchased an item from this company and will be the lost. I think paying a few extra pound and buying whatever you need from a reputable company would be a better option. I WILL NOT RECOMMEND THIS COMPANY WHATSOEVER. KEEP YOUIR MONEY SAFE AND SPEND IT SOMEWHERE ELS.”

Helpful Report

Posted 5 years ago

“Delivery date kept getting postponed - one more time and I’d have cancelled the whole order. Don’t continue to promise what you can’t deliver!!”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,223 reviews