I very rarely leave reviews, but this experience buying a Philips monitor with Laptops Direct has been so bad that it needs to be shared, if it can help future customers look somewhere else to buy their electronics. (Everything you're about to read is supported by e-mails and photos, so just ask if anyone needs further proof.) Let's start with the pros: the shipping was very quick. That's it. Now on to the cons (that's gonna be long): When I turned on my new monitor, from the first second, I could see a bright green dead pixel on the upper right corner. I immediately took photos, put the monitor back in the box, and e-mailed them that the product was faulty, and asked for a refund. They replied, saying that one dead pixel on a monitor isn't considered as a faulty product. Therefore, the product was labeled "unwanted", and I had to pay for the return shipping. I'm sorry... A dead pixel on a brand new monitor doesn't make it faulty? What does, then? If a brand new mouse would only click 9 times out of 10, would that be "unwanted" as well? This is absolutely unacceptable. Royal Mail charged me 26 pounds to return the monitor, and Laptops Direct refused to refund me for that. On top of that, I shipped back the monitor after 9 days, and it was delivered the next day, which is WAY inside their 14-day return policy. Royal Mail sent me a delivery confirmation, but no one from Laptops Direct ever acknowledged they had received the faulty (yes, faulty) monitor. Then 3 days later, I received an automated e-mail saying my return request had been closed, because it had been 14 days and they didn't hear from me. I exchanged more than 6 e-mails with their team during these 14 days. I had to write once more to finally get the refund processed. This was a nightmare of an experience. With customer service like this, no wonder Amazon is grabbing all market shares. Your company will die very soon if you keep treating customers like this. Avoid at all costs.