Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,223 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a laptop and arranged to pay through finance. Paid extra for next day delivery and here the nightmare starts. Item delivered after 5 days, item delivered was same model but very inferior specs than ordered. Item ordered was 9750H and item delivered 8750H. • The actual item ordered had 2.6 GHz processor and the item delivered had 2.2 GHz processor. • The item ordered had 16GB DDR4 SODIMM and the item delivered had 8GB RAM. • The item ordered had 512GB SSD drive and item delivered had 120GB SSD drive. • The item ordered had GTX 1660 graphics card and item delivered had GTX 1060 card. Clearly specification ordered and received are no way near the match and I was just offered a refund of £20 or £30 whereas the specifications ordered and received could be difference of over £480 credit . Please note I also installed my Office 365 license on it before I noticed the various issues and this means I cant use that license key anymore and lost £56. I tried calling customer services many times and was on hold for long and then I left with an option to receive a call back but so far I have not received that call. The customer service I have received was very poor and now I am told that the item will be collected and not any confirmation given in terms of refund. Collection of item was very quick and it took over 18 days to get my deposit back. I will keep away for this company and buy from a reputable seller”

Helpful Report

Posted 5 years ago

“Placed order paid for next day delivery on a tablet.given 2nd feb for delivery date.arrived on 4th of feb after being told it had been delivered on 2nd.dont appreciate being lied to.or paying for a service and not recieving it”

Helpful Report

Posted 5 years ago

“I ordered a monitor on 4/4/20, and I am still yet to recieve it. After numerous emails saying that they are waiting on suppliers to get in contact with them, they keep pushing the delivery date back. When I ordered the monitor it was listed on the website as 1 available. I now have a pc which cant be used until I recieve a monitor. Would not recommend to anyone.”

Helpful Report

Posted 5 years ago

“Currently refusing to help me despite sending me a product which is not fit for purpose, not of satisfactory quality and had not lasted a reasonable amount of time. Under the Consumer Rights Act 2015, it is their obligation to resolve this issue yet they keep trying to deflect me to the manufacturer. I have supplied them with plenty of evidence and tried to work with them on this but even after having my case escalated, they are trying to avoid their legal duty. I haven't had a faulty product in the past so whilst their delivery and prices seemed okay at the time, they are certainly not a company I would recommend. I would urge everyone looking at the reviews to look for cases where there have been problems and I know I have been guilty in the past of leaving a positive review for a company based purely on delivery times and not on how they handled complaint and returns.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service wouldn't recommend them at all, let you order when item not in stock and have no idea when be in stock but yet still let you pay express delivery and give you a delivery date. But will not inform you there's been a delay and are extremely slow at replying an email a day off even don't waste your time, similar trend in the complaints same thing happening all the time taking your money and not even having the item”

Helpful Report

Posted 5 years ago

“Firstly I ordered a product of theirs but it turned out to be false advertised which is against trading standards in the first place. Customer service was no help and to be quite frank very rude, abrupt and not willing to fix the issue, definitely not in the right line of work.”

Helpful Report

Posted 5 years ago

“The laptop I received was faulty and it was desperately needed for working from home - it then took a further 10 days to get refund from Laptops Direct and even then I had to chase them. To add insult to injury they've charged me £10 shipping costs, to receive a faulty item! This should be refunded, what have I paid postage for exactly? Don't take a chance with this company, use someone reputable like AO or John Lewis.”

Helpful Report

Posted 5 years ago

“Ordered on the 25th of March and we are now 17th of April and item still not arrived. Customer service is not helpful at all and they are selling items that don’t have in stock. They keep changing the date for delivery saying the supplier changed the day, meaning they just dropship and have no stock at all. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“Laptop arrived, it had been opened and re-sealed with sellotape. In the end i got refund to credit card nearly two weeks later after many calls and e-mails. Never again............”

Helpful Report

Posted 5 years ago

“Kit and delivery fine. Customer service non-existent; not even worthy of one star.”

Helpful Report

Posted 5 years ago

“Bad company and service I order Swann cctv And they booked for me to arrive on 15/4and they took money from my account after 10 day they cancel my order they said order out oft stoke why you dodgy company first you processed my order never use laptop direct and application direct again both same company”

Helpful Report

Posted 5 years ago

“Rubbish company after 10 days they took money from may account and waiting to get my order,then I got call order out off stock it’s sham for labtop direct and application direct cause both same rubbish company”

Helpful Report

Posted 5 years ago

“Con men with no morals beware of using them”

Helpful Report

Posted 5 years ago

“If it was possible, I’d leave less than 1 star. The only good thing I have to say, is they’re quick with refunds.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Take no responsibility for faulty product and very little help”

Helpful Report

Posted 5 years ago

“To start the review I want to point out to real reviews out there: reviews.io have mentioned that laptopsdirect is cherry picking the positive reviews so most of the positive feedbacks are fake. Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Laptops Direct. 3 years have passed, seria numbers of them still unconfirmed with Laptops Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Laptops Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

Helpful Report

Posted 5 years ago

“Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Laptops Direct. 3 years have passed, seria numbers of them still unconfirmed with Laptops Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Laptops Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

Helpful Report

Posted 5 years ago

“Ordered a gaming laptop for work use and paid for next day delivery nearly 3x weeks ago. The Laptop arrived the next day, all good so far. The next day the laptop wouldn't turn on so Laptops Direct organised for DPD to collect it. 3x weeks later and 4x phone calls later and i've still not got a laptop to use and i'm £950 out of pocket and every phone call i'm told they haven't even booked it onto their system to look at it yet.”

Helpful Report

Posted 6 years ago

“I was buying a 12Tb Ironwolf Pro hard drive from Laptops Direct. The salesman, I believe his name was Simon B, but we’ll call him Mr Bull-Hitter. He assured me delivery would be two days (and one of those days was the BH: New Year’s Day). It’s now been 8 days since placing the order and I still haven’t received the drive although the courier is claiming it will be delivered today. I don’t yet know if the drive will be delivered in perfect condition. Guess who won’t be getting any more of my business?”

Helpful Report

Posted 6 years ago

“eally disappointed with the service here. I ordered a Khan Pro gaming headset for my 7 year old for a Christmas present on 1st December, the price seemed to be really good value and the website told me I would have the item delivered by 18th December so I thought brilliant another one off the list. As I had not received the delivery yesterday (18/12/19), I contacted LaptopsDirect to see if the delivery was imminent as I had not recieved any correspondence since I ordered and paid for the product on 1st December. I called customer services as directed by the website and received a call back around 1 hour later, the lady I spoke to told me that they didn't have any of the products left but could transfer me to sales to discuss a refund or an alternative product. I expressed my disappointment that I had not been contacted to be informed that I could not have the product and questioned why I was able to place the order and pay for the product if they did not have it in stock. I explained that with 7 days to go before Christmas I would struggle to get this product from another supplier at all and certainly would not be able to get it at the same price in time for Christmas. I was transferred to Sales where a lady just said that they didn't have the product that I ordered and she could arrange a refund, I explained that I didn't want a refund, just the product I had ordered and paid for. I was then offered an alternative headset (Turtlebeach) but I have no information on the alternative product and was just told it was the same as the one I ordered with no further information and was pushed to make a decision. I explained that this is not the one that my son was expecting or I had researched so I would not be happy with this alternative. I was then reluctantly offered another alternative although this was a more expensive Khan Pro Headset which I was told I would have to pay the difference for. I explained that with Christmas in 7 days I would not be able to pay the additional cost for the product and explained that I felt backed into a corner with such little time left before Christmas. At this point I was told by the sales representative that it was not her problem and she could see this was getting nowhere so transferred back to customer services, effectively hanging up on me. I was transferred back to customer services automated services at 15:49 where I was told that the lines were busy and I would receive a call back . I am yet to receive a call back at the time of writing this email at 10:52am on 19/12/19 and I am currently unsure what to do to ensure I have the present in time for Christmas. The price and service appeared great on line but unfortunately I believe this is another online shop that appears too good to be true because it is.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,223 reviews