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Laptops Direct Reviews

4.3 Rating 2,063 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

4.3

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 27th May 2023

Laptops Direct 5 star review on 24th May 2022

Laptops Direct 2 star review on 16th April 2022

Laptops Direct 5 star review on 31st March 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID! There's a warning before you post here that this company cherry pick their reviews. It doesn't surprise me, they have a lot to hide. Platitudes, lies, & complete disinterest in customer problems, the worst kind of grubby money grabbers. If you have a problem they are not interested & have absolutely no comprehension of the meaning of customer service. This is born out on Twitter & Trustpilot. Save your money & shop elsewhere. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 5 years ago

“Having purchased an HP laptop I can honestly say this is the worst company it has ever been my misfortune to deal with. The laptop had issues from day one and after 4 months I am still trying to get Laptops Direct to resolve these issues. Apparently the reason it had problems was because I had spilt water onto it ( I hadn't ). They then declared there were no faults and sent it back, used for less than 1 hour before the same faults returned, sent laptop back. Again they stated no faults were found. They returned it, but not to my address, still faulty. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 5 years ago

“I bought a monitor and the estimated delivery was before or on December 31. I'm here waiting the delivery that obviously won't show up today and I can't track the package. I'm thinking about ask a money refund to buy other monitor in another store.”

Posted 5 years ago

“Out laptop arrived with Europe plug. Not suitable for the UK. Pretty disappointing on Christmas Day! Boo to you”

Posted 5 years ago

“Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned”

Posted 5 years ago

“We are still awaiting a delivery a week later despite paying over £9 for next day delivery - no email alerts, updates or anything. We tried to call the customer service team and it goes through to a Vodafone personal mobile voicemail. We think this is a hacked/scam company, watch out. Until they contact us and provide our order urgently we will not recommend this company”

Posted 5 years ago

“Ordered A laptop which arrived on time but had hardware issues. I’ve tried to get a refund and send it back but they haven’t replied to any of my emails (sent 2 weeks ago)!”

Posted 5 years ago

“Cannot manage to deliver their promises - laptop never came - courier company DX Direct are cretinous. I can only assume that Laptops Direct are the same if they choose DX Direct. Dimlows all.”

Posted 5 years ago

“I ordered my laptop and paid for the delivery fee. But due to the laptop out of stock, and I had to wait for 3 weeks. I been calling the customer service team, the lady who served me was not very professional , she kept skipping my conversations. When I asked her why I paid for my delivery and still have to wait for 3 weeks, she said she will refund to my bank but no, she didn't. I can't be bothered to keep contact the customer service anymore. And I don't think I will get anymore laptop from this company.”

Posted 5 years ago

“Service very good, product came on time and as ordered. However, my poor score is for the 12 emails i have received in the space of 4 hours asking for feedback!?!?!?! 1 email was enough thanks”

Posted 5 years ago

“I paid extra to have my item delivered next day on a Saturday as I had an urgent need for it for work. 7 days later there is no sign of my order. Unimpressed is an understatement.”

Posted 5 years ago

“The item was beyond slow and would freeze and restart. I messaged the day after it arrived over a week later no reply just an email to ask me to review the service. Took it to a shop to have it fixed and was made aware the screen wasn’t properly aligned and hadn’t been replaced properly. Would not use again”

Posted 5 years ago

“I Order 12 graphic cards,, 3 people connect me about my order and everyone confirmed my order, after 3 days I received an email whit out any information about my order can't be process. BUT THEY TOOK THE MONEY AND I NEED TO WAIT ANOTHER 5 DAYS FOR THE REFOUND. REALLY UNPROFESSIONAL COMPANY, I WILL NEVER BUY AGAIN FROM THEM”

Posted 5 years ago

“**ps as other reviewers didn’t seem to have it and I don’t think these awful people should be profiting from the people they’ve screwed the local rate number for customer service is 03300 412270, not that you’ll get anywhere :( ** I purchased a gaming pc from laptops direct a little over one month ago now. Since arrival the pc has had some sort of graphics fault that means not a single game will run - literally not one. I looked on the website for returns advice and it stated that I needed to contact the manufacturer to obtain a fault reference number. Did so - Asus- who advised they do not offer any form of remote support therefore I would need to send them the product for diagnostics and repair. Did so - received pc back swiftly, with a note saying they found several errors (cpu/graphics card etc) but unfortunately also with damage - minor scratches to the metal housing of the pc tower - cosmetic in nature. Even more unfortunately the pc is still constantly having errors which mean I still can’t play a single game. I asked Asus for a refund this time as spent nearly £500 on pc that does not work as advertised, they advised they can take again to repair but cannot offer refund that would have to come from the retailer. Spoke to a nice girl called Louise in customer services who was pleasant but massively unhelpful, telling me that I should have contacted laptops direct in the first instance and that they cannot give me a refund due to it having been sent to asus- she told me that it does not state to send to manufacturer on website - I have screenshot this from the website and you would really hope they’d know what was written on there, but apparently not. I called back the following day after a further fruitless conversation with asus and got Louise again, felt so sorry for the poor girl that I asked to speak with her manager (no one deserves to get shouted at twice - I work in a call centre) who was named Asif and was possibly the most unhelpful, obnoxious and rude human being I have ever had the misfortune to deal with - he reiterated that they would ‘under no circumstances’ refund a product that had been damaged in my possession (repeatedly told him it was not - the courier/manufacturer damaged it not me) and told me that as I had said I was contacting trading standards he couldn’t send me an email with the same information that he was telling me over the phone - he finally agreed to send said email after approx 40 mins on the phone with the comment, and I quote ‘now that wasn’t so difficult was it’ (patronising little ... ) despite the fact that I had been asking for the same thing for 40 mins. I never received the email so clearly Asif it was pretty hard for you! I am in contact with trading standards and citizens advice bureau to try and resolve this situation - I have spent a huge amount of money and received a faulty product that I cannot use. Every other review I’ve read with any form of faulty product is the same - buy from here if you must but be warned you may get burned - if there’s no problems with your item you’ll be fine but if you have the misfortune to get a dud you’ve as good as lost the money you paid and will likely get insulted and patronised when trying to get help - as per all of the other reviews. Never, ever again. I am going to post this review to every site I can find and share with my entire Facebook/instagram/Twitter, plus make sure it goes to every gamer I know. I will also pursue this to the very end - ruthless, inconsiderate ****s will not be hearing the last of me. I will also make sure that I post updates if I get any further. Genuinely horrified at the fact that have spent £500 for absolutely nothing and that they simply don’t care. Awful service, awful company, awful experience all round.”

Posted 5 years ago

“Absolutely do not use this company. if you do don't expect any customer service. I had faulty graphics card that they refuse to fix even though it is still under warranty. I then talked to directly with the manufacturer who agreed to replace the card directly to myself, if LaptopsDirect would filled out a simple RMA form.. That is all they had to do...... But incredibly they just point blank refused. DO NOT USE THIS COMPANY. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH.”

Posted 5 years ago

“I bought a Lenovo all in one in April 2018 It arrived quickly but when unpacked it started showing a boot error I contacted Laptops Direct and initially they tried to divert me to Lenovo not taking responsibility of the assistance Only when I insisted, it took me 3 calls, they agreed to an appointment to speak to a technician. They promised to call the following day but after 1 week I had to call and pretend to speak to him Finally they said to send back the product, after 2 weeks After another week I received an email saying that the replacement was on its way with a tracking number. After another week, not having received it I called and they confirmed it was being sent. Another week later they called me and said the item was not available, and offered a replacement, despite the model I ordered being still on their website as “in stock”. I asked for a discount as a compensation but they refused saying that these things happen and it wasn’t their fault,. I protested saying that they had my money for more than 1 month without providing me the goods. They also said they have no complaints process. I asked refund and they said they would process it immediately but it took another week to have an email confirmation, with money not come yet. They are a scam. Avoid them carefully.”

Posted 5 years ago

“Was disappointed with my experience with Laptops Direct this time round. having used yourselves a few years ago I was keen to buy a laptop as a gift for a family member abroad. however when it arrived today I have been informed that all the keys have been remapped to random positions and some don't work at all. I know that I purchased a refurbished laptop but I assumed that there would have been some basic checks to make sure everything worked correctly before it was sold. my family member is now going to have to take the laptop to be repaired costing more money.... hoping there has been some honest mistake here but look forward to hearing from you soon”

Posted 6 years ago

“Disgusting customer services, states easy returns-more like we do not accept returns! Tried talking to customer services and they spit out a load of useless nonsense then cut the conversation off without giving you a chance to utter a single syllable! Do not buy from them!!”

Posted 6 years ago

“abysmal experience, ordered a laptop, headset and antivirus software, given delivery date outside of the 4-5 business days, yet still charged for it, changed the delivery date without issue to a later one(became obvious why the later date was acceptable) new date came and went without any delivery onto livechat explained issue told the headset was out of stock new date given, this came and went, livechat again, headset no longer available, talk to someone in sales, new name on livechat who shut down the livechat without discussion, livechat ceasing seems fairly common, a separate mail came through days later to tell me the headset was no longer available but sales would call me, no call, back to livechat, as well as mails explaining that as they were not capable of supplying the headset the next headset up would be an acceptable alternative at their cost, finally got this agreed, new delivery date advised, date came and went no delivery, back to live chat this headset is also no longer available(yet still listed on website even today), cancel the headset and send on rest of order which had been repeatedly suggested previously, now remember that laptopsdirect hold no stock themselves they operate through 3rd parties so this should have been no issue, no dice, new dates given, headset refunded in timely manner one good experience with an employee, e-mail to advise me that my items have dispatched, checked delivery tracker numbers, neither was recognized by the couriers, same issue day after day, delivery date missed, checked order status "awaiting dispatch" livechat yet again, cancel order refund me, yes no problem, payment refunded, but missing the delivery charge, for items not delivered and outside the 4-5 days in any case, painful experience, ordered 26th Jan 2018 cancelled 28th Mar 2018, two months of constant mails, livechat and annoyance for nothing, questionable business practice with misleading website address of .ie which changes to .co.uk as soon as you try to order, customer service who re-route you to sales, promises of phone calls that never happen,”

Posted 6 years ago

“Avoid at all costs. Never have a company failed so many times. Months without a laptop or money. They delivered a broken laptop. Failed to pick it up - twice! I had to pay €54 myself to send it back. Then they could offer a replacement. Then they failed to call me as arranged. It’s unbelievable.”

Posted 6 years ago

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Laptops Direct is rated 4.3 based on 2,063 reviews