Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,223 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a laptop for collection on 05/04, bought their "essential service" add on and was given a collection date of 10/04. Collection date came and went without confirmation it was ready so I rang to be told they had a problem moving the laptop to the location required to carry out the service but that they would have it ready on 18/04. Collection date came and went again with no communication and when I rang up I was told my laptop had arrived the night before (25/04), and that they were sorry I hadn't been notified. I travelled to collect the laptop and was told mine was not ready and that it was still at the servicing centre. I rang to complain and was told a manager would ring me back on Monday, which they did. In the meantime I found I could now get the laptop cheaper elsewhere so cancelled.”

Helpful Report

Posted 6 years ago

“unhappy with delivery company - several attempts made - I had already indicated I was at work, couldn't get through to a human to speak to - investigate alternative options, had to take an afternoon of work to get home for the 4th attempt - this made me very stressed. the premium rate phone-number for laptops direct is outrageous took me ages to get through I got cut off, had to re-dial, spent a long time on the phone, my phone bill will be huge, I thought premium rate numbers had been banned? so much hassle getting hold of anybody to speak to and actually getting hold of my product, I wouldn't use this company again, I also emailed over this on feedback form, nobody has got back to me - very dissatisfied customer.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery but was informed day of delivery it would be a week later. The have refunded delivery charge but have asked for a review when I haven't received my laptop yet .”

Helpful Report

Posted 6 years ago

“Unfortunately this company operates in a criminal way, cancelling my warranty contract for a reason not given in the terms and conditions (a slight scratch on the surface of my phone screen, which is not covered by the warranty but should not cancel the warranty when the phone had another fault that is potentially covered by the warranty). The worst part: they are rude and hostile, phoning me up, telling me I knew what I was doing, but unable to point to anywhere in the T&C that justifies their behaviour. Completely unable to listen to me or respond in a professional or legal way, despite multiple e-mails. I am taking the matter up with trading standards as I don't want others to be cheated by them... They cannot just cancel contracts for reasons not agreed in their T&C. I would strong advise avoiding buying anything from them, as they cannot be trusted.”

Helpful Report

Posted 6 years ago

“I ordered a laptop and a hard drive. The hard drive was delivered (I signed for it). Delivery note explained that orders may be in more than one consignment. I queried the non-delivery of the laptop a couple of days later and was told that I had signed for it. I had a witness to my signing for a small package only but after 40 days of investigation laptops direct told me tough luck, I would neither receive a laptop or a refund. I am currently pursuing a chargeback with my credit card provider. I would never ever use this company again. Buyer beware!”

Helpful Report

Posted 6 years ago

“I am the founder of a Suicide Prevention Charity I founded the charity after i lost my husband to suicide. The charity paid over €500 on a laptop from Laptops Direct on recommendation from someone we trusted, The computer would not connect to the internet, we informed Laptops Direct immediately and were advised to return it. Although they charged us an extra €18 to deliver in 3 days it is now over 4 weeks later and we still have no indication of us getting a refund, they advised us today they dont know where the laptop is. But are refusing to give the charity back its money. They are complete fraudsters, swindling a suicide prevention charity, just how low can you go. Please share and highlight this the pain and distress they have caused everyone associated with the charity is incalculable .We have taken legal advice and will pursue these fraudsters to the end of the earth to right this terrible wrong. Please help expose Laptops Direct for The fraudsters they are Please share”

Helpful Report

Posted 7 years ago

“Was sent a Laptop that hadn't been cleaned as it was covered in gunk and the most important thing was that the keyboard didn't even work!”

Helpful Report

Posted 7 years ago

“Disgraceful company that needs shutting down. I was sold a reconditioned laptop that was faulty, tried phoning them up next day, but beware, all numbers are 0871, cost me a fortune to be kept hanging on the phone. Had no luck on the phone, so I went to the East Midlands distribution centre. Was told all sorts of lies, offered as a 'gesture of goodwill' £30 to buy a new battery for the faulty laptop. As I refused this goodwill gesture, the laptop was now deemed as just a return not faulty !!No mention that this particular laptop had a built in battery and was removable. (I was getting error messages that the battery life was downgraded due to long term use) I eventually ended up paying £50 more for a new computer, which I am happy with, but, I had paid £29 extended warranty for the returned faulty laptop, and I was told Friday 1st February the money was being refunded, a week later still not received it. Telephoned them today, 8th February, was left holding on the phone again for ages, only to be told someone will ring me back in 60 minutes. Of course, no one has. This company will illegally get money from you one way or another, and I am left fighting to get my refund, along with lots of other people it seems, They have no regard for consumer laws and rights”

Helpful Report

Posted 7 years ago

“AVOID! There's a warning before you post here that this company cherry pick their reviews. It doesn't surprise me, they have a lot to hide. Platitudes, lies, & complete disinterest in customer problems, the worst kind of grubby money grabbers. If you have a problem they are not interested & have absolutely no comprehension of the meaning of customer service. This is born out on Twitter & Trustpilot. Save your money & shop elsewhere. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Having purchased an HP laptop I can honestly say this is the worst company it has ever been my misfortune to deal with. The laptop had issues from day one and after 4 months I am still trying to get Laptops Direct to resolve these issues. Apparently the reason it had problems was because I had spilt water onto it ( I hadn't ). They then declared there were no faults and sent it back, used for less than 1 hour before the same faults returned, sent laptop back. Again they stated no faults were found. They returned it, but not to my address, still faulty. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“I bought a monitor and the estimated delivery was before or on December 31. I'm here waiting the delivery that obviously won't show up today and I can't track the package. I'm thinking about ask a money refund to buy other monitor in another store.”

Helpful Report

Posted 7 years ago

“Out laptop arrived with Europe plug. Not suitable for the UK. Pretty disappointing on Christmas Day! Boo to you”

Helpful Report

Posted 7 years ago

“Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned”

Helpful Report

Posted 7 years ago

“We are still awaiting a delivery a week later despite paying over £9 for next day delivery - no email alerts, updates or anything. We tried to call the customer service team and it goes through to a Vodafone personal mobile voicemail. We think this is a hacked/scam company, watch out. Until they contact us and provide our order urgently we will not recommend this company”

Helpful Report

Posted 7 years ago

“Ordered A laptop which arrived on time but had hardware issues. I’ve tried to get a refund and send it back but they haven’t replied to any of my emails (sent 2 weeks ago)!”

Helpful Report

Posted 7 years ago

“Cannot manage to deliver their promises - laptop never came - courier company DX Direct are cretinous. I can only assume that Laptops Direct are the same if they choose DX Direct. Dimlows all.”

Helpful Report

Posted 7 years ago

“I ordered my laptop and paid for the delivery fee. But due to the laptop out of stock, and I had to wait for 3 weeks. I been calling the customer service team, the lady who served me was not very professional , she kept skipping my conversations. When I asked her why I paid for my delivery and still have to wait for 3 weeks, she said she will refund to my bank but no, she didn't. I can't be bothered to keep contact the customer service anymore. And I don't think I will get anymore laptop from this company.”

Helpful Report

Posted 7 years ago

“Service very good, product came on time and as ordered. However, my poor score is for the 12 emails i have received in the space of 4 hours asking for feedback!?!?!?! 1 email was enough thanks”

Helpful Report

Posted 7 years ago

“I paid extra to have my item delivered next day on a Saturday as I had an urgent need for it for work. 7 days later there is no sign of my order. Unimpressed is an understatement.”

Helpful Report

Posted 7 years ago

“The item was beyond slow and would freeze and restart. I messaged the day after it arrived over a week later no reply just an email to ask me to review the service. Took it to a shop to have it fixed and was made aware the screen wasn’t properly aligned and hadn’t been replaced properly. Would not use again”

Helpful Report

Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,223 reviews