Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,165 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed with my experience with Laptops Direct this time round. having used yourselves a few years ago I was keen to buy a laptop as a gift for a family member abroad. however when it arrived today I have been informed that all the keys have been remapped to random positions and some don't work at all. I know that I purchased a refurbished laptop but I assumed that there would have been some basic checks to make sure everything worked correctly before it was sold. my family member is now going to have to take the laptop to be repaired costing more money.... hoping there has been some honest mistake here but look forward to hearing from you soon”

Helpful Report

Posted 7 years ago

“Disgusting customer services, states easy returns-more like we do not accept returns! Tried talking to customer services and they spit out a load of useless nonsense then cut the conversation off without giving you a chance to utter a single syllable! Do not buy from them!!”

Helpful Report

Posted 7 years ago

“abysmal experience, ordered a laptop, headset and antivirus software, given delivery date outside of the 4-5 business days, yet still charged for it, changed the delivery date without issue to a later one(became obvious why the later date was acceptable) new date came and went without any delivery onto livechat explained issue told the headset was out of stock new date given, this came and went, livechat again, headset no longer available, talk to someone in sales, new name on livechat who shut down the livechat without discussion, livechat ceasing seems fairly common, a separate mail came through days later to tell me the headset was no longer available but sales would call me, no call, back to livechat, as well as mails explaining that as they were not capable of supplying the headset the next headset up would be an acceptable alternative at their cost, finally got this agreed, new delivery date advised, date came and went no delivery, back to live chat this headset is also no longer available(yet still listed on website even today), cancel the headset and send on rest of order which had been repeatedly suggested previously, now remember that laptopsdirect hold no stock themselves they operate through 3rd parties so this should have been no issue, no dice, new dates given, headset refunded in timely manner one good experience with an employee, e-mail to advise me that my items have dispatched, checked delivery tracker numbers, neither was recognized by the couriers, same issue day after day, delivery date missed, checked order status "awaiting dispatch" livechat yet again, cancel order refund me, yes no problem, payment refunded, but missing the delivery charge, for items not delivered and outside the 4-5 days in any case, painful experience, ordered 26th Jan 2018 cancelled 28th Mar 2018, two months of constant mails, livechat and annoyance for nothing, questionable business practice with misleading website address of .ie which changes to .co.uk as soon as you try to order, customer service who re-route you to sales, promises of phone calls that never happen,”

Helpful Report

Posted 7 years ago

“Avoid at all costs. Never have a company failed so many times. Months without a laptop or money. They delivered a broken laptop. Failed to pick it up - twice! I had to pay €54 myself to send it back. Then they could offer a replacement. Then they failed to call me as arranged. It’s unbelievable.”

Helpful Report

Posted 7 years ago

“On the day of delivery they changed the delivery day out by over 3 weeks Although they were so quick to take the money with the knowledge they could never delivery it has taken over 2 months to receive a refund I am well out of pocket in terms of money in phone calls and time in phone calls as no one answers the phone The companies business practices how they treat their customers is highly questionable. I have had to chase for a refund for over 2 months. Anyone who does not want to waste their time and money should not deal with laptops direct in any way, they are just a drop shipper using your money to fund their organisational float along with excessively high charges for calls to their customer services. I would happily pay slightly more to a better company an now be better of financially and also all the time it has taken to sort out laptops directs mess.”

Helpful Report

Posted 7 years ago

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including an affiliation with Tesco Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

Helpful Report

Posted 7 years ago

“Poor customer service. they are selling items that they don't have in stock. Can't get any useful information about my item and delivery date. Waiting week so far for any action. Waste of time. Never again.”

Helpful Report

Posted 7 years ago

“I bought a TV from laptop direct early it arrived 15/12/2017 by the 23/12/2017 it had a fault arranged for laptop direct to pick it up for repair they picked the TV up on the 5/12/2017 it was with the courier for ten days and in all that time they never said it was badly packed I know was not it was in TV box with bubble wrap polystyrene sheets to protect the screen laptop direct said the courier is not to blame every complaint site i come across in future i will paste this message and I do not get a say why was it with courier and laptop direct had to ask for it to be delivered back to then”

Helpful Report

Posted 7 years ago

“Do not buy from these clowns! Ordered a phone from them which said in stock, they took my money and even had the cheek to take a payment for next day delivery. I noticed on the tracking page it said awaiting stock but still said due for delivery tomorrow. I rang and was told it was out of stock despite the website still showing available stock an hour after I ordered. I spoke to Sonia first who was polite and she passed me on Jake who kept trying to talk over me, how rude. He made some pretty crappy offers for a smaller phone for another £80 or another phone for £180 more. I paid £610 instantly for a product they never had and now I have to wait up to 5 working days to get a refund 😡😡”

Helpful Report

Posted 7 years ago

“Scam !!! the product is not even in stock , so their are keeping changing the date of delivery, on the webpage still advertising the product !!”

Helpful Report

Posted 7 years ago

“Ordered TV on a Thursday for a sat delivery paid £30 extra for this! Saturday came no delivery, rang up and they said there was an error at warehouse.asked for a refund and they weren’t even going to refund the delivery charge I had to remind them. On hold for ages also! Had to drive to store to pick up poor service”

Helpful Report

Posted 7 years ago

“In a nutshell, not happy at all. I ordered a 3TB hard drive to replace one that failed in a RAID array and guess how it arrived? In a jiffy bag. No more protective packaging than that. No foam. No box. No "FRAGILE" stickers. They might as well have written my address on the foil wrapper and dropped it in the postbox >:-( What sort of cowboy outfit sends something as fragile as a disk through the post with nothing more than about 4mm of bubble wrap to save it from shock or damage??? Granted, the drive actually worked, so I can't send it back as DOA or prove it's damaged internally, but equally I don't know if it's going to die in six months due to being bounced around a courier's van either. I will never be dealing with this bunch of amateurs again.”

Helpful Report

Posted 7 years ago

“Laptop direct were unable to delivery a laptop in over a month of trying. The laptops were lost at DPD depot. Laptop direct do not respond to emessages, are very slow to respond to emails and nearly impossible to get hold of by phone. The live chat system has such a delay on it that they cut you off and then ignore you if you try to start a second chat. Ok it may or may not be their fault that the laptops didn't arrive, but I had to do all the chasing, including contacting DPD. They were then very slow in sending a refund to me. Generally very poor customer experience. I have since bought a laptop from elsewhere which arrived with in 2 days.”

Helpful Report

Posted 7 years ago

“My order was missing a power cable and my attempt to contact you was ignored”

Helpful Report

Posted 7 years ago

“The order didn't arrive as promised the child the laptop was for was very upset and disappointed we had to chase ul the order which hadn't even been dispatched by the promised delivery date your service was poor and we will not buy anything again if it is not already in stock”

Helpful Report

Posted 7 years ago

“Two computers returned within 3 months due to faults.one lost and still not replaced customer services not bothered. Very very difficult to deal with. Would not buy from this co again”

Helpful Report

Posted 7 years ago

“Laptops Direct did not make me happy. Bought a TV from them as a Xmas present so it was not opened until after the 14 days period from order. TV quality was very poor. Wanted to return it but was told I couldn't. After Sales service is abysmal. Quick to take money. Slow to help. Won't use them again.”

Helpful Report

Posted 7 years ago

“delivered late then needed a repair 11 months after purchase. I Could get no progress reports at all then it appeared to go missing ! it was either in Huddersfield or Elland but no-one knew. I drove 40 miles to pick it up on reviving a confirmation it was ready- it wasn't ! now gone for 5 weeks and no sign of resolution. the customer service line takes an age to get through to.”

Helpful Report

Posted 7 years ago

“Pros: Laptop arrived very quickly and on time. It is lightweight. Cons: It is much slower than other laptops and often lags if you are running multiple tabs or processes rendering it unusable until it calms down. Comes pre installed with anti virus software that prevents you from changing your default browser so you have to uninstall it to be able to change it. There are two USB ports only one of Them is conveniently located. When lagging it usually freezes and takes a while to work again usually stopping you from using task manager. Conclusion: Save your money and buy a higher spec laptop, having downgraded from a desktop I knew it would be slower but this is ridiculous, I should still be able to run simple processes such as Firefox without this much lag”

Helpful Report

Posted 7 years ago

“Having bought a laptop which was deemed to be “NEW” the various faint marks when the laptop is opened are apparent straight away, no stickers on the laptop which is peculiar and believe this to refurbished of which I will be providing evidence to both trading standards and the ombudsman. Very disappointed.”

Helpful Report

Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,165 reviews