Was disappointed with my experience with Laptops Direct this time round. having used yourselves a few years ago I was keen to buy a laptop as a gift for a family member abroad. however when it arrived today I have been informed that all the keys have been remapped to random positions and some don't work at all. I know that I purchased a refurbished laptop but I assumed that there would have been some basic checks to make sure everything worked correctly before it was sold. my family member is now going to have to take the laptop to be repaired costing more money.... hoping there has been some honest mistake here but look forward to hearing from you soon