Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,165 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID!!! Read the reviews, on here before you go anywhere near this company. They are quite possibly the worst company I have ever dealt with. They left me in tears after dealing with their customer service department, what awful people, I have never been treated so badly as a customer before. I am amazed that they are allowed to trade like this.”

Helpful Report

Posted 7 years ago

“Absolutely one of the worst companies I have ever dealt with. If you buy from them, pray you don't ever need to return anything as their no quibble returns policy is a lie and their after sales 'care' is appalling. They ignore messages and emails, they are rude on the phone and managers/supervisors refuse to even speak to you. I wish I had read other reviews before I purchased from these incompetent crooks.”

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Posted 7 years ago

“Probably the worst company on the market !”

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Posted 7 years ago

“i have ordered a laptop, but when i check my order it is saying that the item is out of stock, it never said this on the page when i ordered. i cant get any reply from them, i keep emailing them but they never reply, i have tried ringing them, but was left hanging on the phone for hours and still never got to speak to anyone. my laptop has still not come, buyers beware of this company”

Helpful Report

Posted 7 years ago

“Appalling customer service Appalling customer service - I will never shop with these guys again. THEY incorrectly processed an order twice. I then changed my mind and cancelled what should have been one order, but because the order was processed twice I received delivery of the item anyway, as I was meant to have cancelled two duplicate orders (but I had no reason to know this, as only one order was placed). They won't take account for errors at their end or problems with the way their systems process orders and pick up the incorrectly delivered item for free - they are charging me for it. They say 'no quibble returns policy' if you have any issues on their website - 'you'll receive all your money back'. This is misleading - you'll have to pay for the return postage. If you open your item (luckily I didn't), you have to pay a restocking fee. Customer service rude and unhelpful (3 separate individuals). Their attitude is 'this is what happened, we won't accept any other version, if you don't like it, tough'. Their direct attitude and way of taking to customers leaves a bad taste in the mouth. Customer service representatives should try and understand their customers when things go wrong, instead of dismissing concerns outright. If you want to buy a laptop, order elsewhere - either direct from manufacturer or somewhere like Amazon where the returns are made easier and they treat their customers better. Companies like Amazon or the manufacturers themselves if you order direct, will take return of laptops for free if you are not happy for whatever reason - even if you have opened them and used them. LaptopsDirect are charging me for an unopened order! If I had opened it, they would charge a 'restocking fee'. What would happen if I used it and found it to be faulty, and wanted to return? Would they accept it? I don't know, but that's a risk I cannot take so I will never order with these guys in the future - it's not worth the risk. When will companies learn - provide good customer service, and you'll reap the benefits in the long-term by repeat custom. No repeat custom from me. They now lose out on many hundreds of pounds as I will be buying my laptop elsewhere. It just doesn't make any sense. In a way I am happy these errors have occurred, as I now know what their customer service and returns policy is like. Once they have your money they don't care - you're on your own. I have gained insight into how this company treats their customers, and I now know it is not safe to order from them in case something goes wrong. When you spend a lot of money on electronics you need the security to know that you can return an item if there are problems with it. This company does not provide that security. I don't trust them at all. Just look around the internet for reviews of this company on other websites. Many others have described similar issues.”

Helpful Report

Posted 7 years ago

“Dream customer service. Ordered a laptop on Friday to replace my daughter'sold one. Paid extra for next day delivery as she was returning to university on Sunday morning. Website said next day delivery was available. It wasn't. I was told it would arrive on Monday evening. This was no use so I tried to cancel the order but I was told I couldn't and I had to wait in and refuse delivery. I was also told that I had actually ordered the laptop on Saturday!!! I now have to wait for my refund, minus my postage, for 5 days while they inspect the laptop which I have ever seen!! Dreadful customer service. Please be careful with this company”

Helpful Report

Posted 7 years ago

“I would never and will never buy anything from laptops direct again. Their customer service is appalling. They have no respect for their customers, once they have your money they don't care about any problems after this. I would strongly recommend that you do not buy from laptops direct and use a reputable company instead.”

Helpful Report

Posted 7 years ago

“Poor customer service refused to give me a refund even though I only had the laptop for 1 day”

Helpful Report

Posted 7 years ago

“AVOID! They employ chronic liars and try to weasel their way out of a contract. I bought 13 graphics cards that went up in price the day after and was also a large order... Was told the items would be here by the 23rd of Aug. No graphics cards were received by the evening on the 24th so I left them a message and the response was their customer support acting dumb... Called up to complain and was told a manager would call back - eventually they did and promised a discount plus all the cards. I must have phoned up nearly every day for about a week and a half to be constantly told they would "get back to me," and I was also told that the product price had increased and they attempted to change the order to a different product which was cheaper than the now more expensive product I ordered. I refused and they offered a refund, I said no. I told them that they sold me those cards and they must honour the contract. Eventually was told they had a new supplier who could provide all 13... Was called back later to be told they can only get 10... Called back the following day to ensure that they were actually coming and the woman told me they hadn't been shipped and the supplier ran out... Eventually I get a note through the door saying a parcel is awaiting me from Overclockers UK (obviously who they had to buy these with), so I collected the 10 graphics cards finally about 2 weeks later. They are LIARS, cheats, they try to get you to pay more if the price goes up (you don't need to, that's their problem), tried to get me to cancel, and were also terrible customer service. Avoid like the PLAGUE.”

Helpful Report

Posted 7 years ago

“Stay Away from these people. Most disgusted company I have ever dealt with. Spent £530.00 on brand new HP laptop. Received a used laptop without a CD rom. Wanted to return this and get my money back or to get another laptop. They did not allow me to do none of this as I was ordered this under my company name. Apparently laptop-direct do not accept anything which sold to a businesses. Now I am in a process of taking this to a court.”

Helpful Report

Posted 7 years ago

“Absolutely disgusted with your company's 'business' doings. Purchased this for roughly £225: Gigabyte WindForce GeForce GTX 1060 6GB GDDR5 OC Graphics Card Received a phone call this morning that Laptops Direct was 'unable' to fulfil my order, due to 'suppliers' letting you down. What a disgrace, and you're now putting this back up in stock as £299.97. Well done, Laptops Direct. Well done.”

Helpful Report

Posted 7 years ago

“Ordered a A1 Refurbished desktop for 90% of the original price. I have received used pre-owned with a low quality and different keyboard and mouse which were not in working condition. Customer Service is really bad. they are not easily reachable, not apologetic, and it took over 3 weeks for them to initiate the refund, I am still waiting for funds to come back.”

Helpful Report

Posted 7 years ago

“badddddd ddd d ddad”

Helpful Report

Posted 7 years ago

“Lied from the very start. They stated that the item was in their stock and took payment in full including an extra 10.00 for tracked next day delivery. They sent three emails, received, processing and dispatched (you can't cancel after dispatch) within 1 hour. They then informed me that they couldn't provide tracking as it was coming direct from one of their suppliers (so the item was not in their stock as advertised). Of course the item did not arrive the next day, so a day of work wasted waiting in. I complained only to be told that it was now definitely on its way and would be with me the next day. You guessed it, of course it didn't arrive. I again complained saying I was very suspicious of the whole process only to be told they could not supply the item but would arrange an alternative. Not good enough. So not believing a word they now said I raised a dispute with Paypal who put the payment on hold. There was then a flurry of emails saying that they would cancel the order within 24 hrs and that they would then process a refund at their convenience. However Paypal state that you must not close a dispute until the money has been refunded and is in your account because once closed the dispute cannot be re opened and you are at the mercy of shysters like Laptops Direct. From the start Laptops Direct have lied, deceived and attempted to dupe me out of my money. Thankfully I was aware of the rule about closing a PayPal dispute without having received my refund and will at least be able to claim through their consumer protection scheme. Remember if you are asked by a seller to close a PayPal dispute you have raised to enable them to "process the refund" they are lying. You must not close the dispute until the money is back in your account as PayPal will no longer be able to help if you do.”

Helpful Report

Posted 7 years ago

“Brand new item sold however the HP tool says warranty expired three monhs ago :( no driver updates and I was refunded only the 70% as 20% restocking fee and the shipping costs ... .this is a rip-off - not sure where to complaint JUST STAY AWAY FROM XXXDIRECT site”

Laptops Direct 1 star review on 12th July 2017

Helpful Report

Posted 7 years ago

“Horrible experience! I made an order but because of a misunderstanding I cancelled the order. The lady on the phone was really rude and she did not even try to help and get me into trouble. This is one of the worst experince I have ever had.”

Helpful Report

Posted 7 years ago

“keep well away from this company the warranty is not worth the paper its written on rude staff rip off company”

Helpful Report

Posted 7 years ago

“Awful experience. They blatantly lied to me on the phone. Lied to me in email. Now I'm going to have to bring them to court to get a refund. Avoid like the plague. Wouldn't stand over their free delivery policy plastered all over their website. Accidentally canceling order and delaying everything by nearly a week. Misleading no quibble returns policy. Charging £200 to return an item. Blatantly telling me the wrong terms in email, telling me untruths over the phone.”

Helpful Report

Posted 8 years ago

“Ordered a laptop that was "In Stock" and paid extra for rapid delivery 1-2 business days to Dublin. 6 days later no laptop, item not dispatched on order summary and no replies at all from them. If you are thinking about ordering from them DON'T, go anywhere else it will be quicker and less painful!”

Helpful Report

Posted 8 years ago

“I Ordered for laptop with windows and McAfee asked for next day delivery which did not happen fair enough they reimbursed my delivery charge but that was not the point I wanted next day delivery which I was assured. placed an order 3. May two weeks down the line the couriers seem to have lost the package and have sent laptop direct a claims form but for some reason I can not seem to get my money reimbursed after many call to the couriers and Laptop direct. I never received my order it got misplaced or something all i am doing is asking for my money back so I carry on with my Business but this has not happened as yet lost out 2weeks of work.. still waiting. Never again i do not recommend”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,165 reviews