Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

Helpful Report

Posted 8 years ago

“Ordered 55" tv on 8/11/17,stock wouldnt be in untill 14/11/17.payed xtra for quick delivery.got abit concererned when stock was not showing up when i checked for a update.emessegeds a load of times and was fobbed off.no joy at all.phoned the dublin number yesturday to be told computers were down.that they would ring me back.they did but i was told someone would get back to me b4 3pm.had to ring back myself at 3.30 and was told stock order was in and after checking my order number i was told purchased item would be processed by weds and tv would be dispatched.great i thought.next morning i decided to emessage them and asked for comfirmation that stock was in and being processed.it wasnt showing up on order update. Got emeesage back stating that they knew i had spoken to someone on the phone and hoping i got answers to my query.that the stock would be in on 14/11/17 and another 4 days delivery. STAY AWAY FROM THESE COWBOYS AND THEIR AFFILATED COMOANYS.A DISGRACE.I NIGHTMARE.NEVER EVER BEEN THROUGH AN ORDEAL LIKE IT.STILL WAITING FOR TV.THEY HAVE ACCOUNTS ON ALL SOCIAL MEDIA SITES.ILL BE BUISY”

Helpful Report

Posted 8 years ago

“I was monitoring the price of a laptop computer for 4 weeks prior to black Friday sales. Checked the website, price hasn't changed but red flash in the product description states " save %". Phoned the sales line, to enquire if the reduction would be applied to the price quoted. Sales team not interested, wouldn't pass the call onto customer services, said it was the IT team who updated the website. No reduction would be applied to the laptop and I was informed that laptops would never go in a sale. Sales rep only interested in the sale (I was actually going to buy 2 laptops for Christmas) not in the potential customer. Overall interaction with this company disappointing, will stick to trusted retailers in future.”

Helpful Report

Posted 8 years ago

“I have been ordering items from the web for over 15 years and with laptops direct I have never seen customer service as bad as this. My product was supposed to come with a free AAA game promoting but I did not recieve anything. I had to really press their customer service after being frequently ignored.”

Helpful Report

Posted 8 years ago

“Laptops Direct are quick to take your money but should you need customer service then at that point you will get the run around, excuses, and the kitchen sink in order to not give you a refund. They delivered a defective computer i.e. stone cold dead. It was returned (to their supplier - they don't actually have ANY computers in stock, they simply pass the order on to any number of 3rd parties) and accepted as being faulty, yet tit took over a month to get my money back. If you check out their reviews on here and other review sites you will be shocked by how many people have similar experiences of their truly awful, duplicitous customer service”

Helpful Report

Posted 8 years ago

“I've contacted Laptopdirect for buying few laptops for our company. The Staff was unfriendly and had an attitude like if you want to buy you buy otherwise go away. That was really annoying to me. So the concerned authority please train your staff to behave properly otherwise you will lose your customers. Thank you Godson”

Helpful Report

Posted 8 years ago

“order a laptop with a very specific date it was required by as off travelling, paid for the express delivery a week past and its still awaiting dispatch, e-mail every day and advised its just come into stock, is being prepared, still no luck - I cancel the order and have now been told its been dispatched! will take 3 days for the courier to return it, 3 days for them to process it, and 5 days to arrange a refund. I have never wrote a review on a company before but my experience so far has been horrendous, and I will never ever buy or reccomed anyone deal with this company - read the reviews buyer beware - wish i had!”

Helpful Report

Posted 8 years ago

“Ordered a Laptop, got sent a computer mouse - contacted customer service who said they would TRY to call me back within 2 days! ... and until they had completed their investigation I would not get a refund. Shocking attitude of customer services and no interest in following the Distance Selling Regs - avoid these people at all costs”

Helpful Report

Posted 8 years ago

“I bought a laptop from them, it was sold with certain specifications - the laptop I received did not have the hard ware in it as advertised. I approached them about it and they would not allow me to return the item or even understand they were at fault. I had to spend a further £15 on calls to them too. Do not trust them at all - they do not sell you the item they're advertising or selling for. The laptop I paid for was £250 more than it should have been, based on the hard ware, and I did not receive this.”

Helpful Report

Posted 8 years ago

“I have had a very bad experience buying from Laptops Direct. The laptop I received had a HP onscreen WARRANTY STARTED 10 MONTHS PRIOR TO MY PURCHASE, which left me less than 3 months HP warranty, even though this was a brand new laptop (1 years warranty), so in my opinion this points to a strong suggestion of the laptop being a second-hand laptop. My laptop also had a fault with the Windows software making the laptop not fit for purpose. They said software was not covered under the warranty even though Windows is sold with the laptop. I asked for a refund within the 14 days which was ignored, they then replied after this time had expired to say it’s too late for a refund, they could offer a repair only and that it would take 2 months to repair if returned to them. They told me to do a factory reset (I suspect a number of customers wouldn't know how to do this), I had little option so tried, the outcome was the resets failed. I am now in contact with trading standards, citizens advice, and if all fails will end up in small claims court. My experience has shown their customer service give the sense of stringing you along with IMO unhelpful emails which also includes receiving replies from a different employee where you then have to restart the process of explaining the problem again etc.. THIS COMPANY I UNDERSTAND IS PART OF THE BUY IT DIRECT GROUP.”

Helpful Report

Posted 8 years ago

“AVOID AVOID AVOID!!! Read the reviews, on here before you go anywhere near this company. They are quite possibly the worst company I have ever dealt with. They left me in tears after dealing with their customer service department, what awful people, I have never been treated so badly as a customer before. I am amazed that they are allowed to trade like this.”

Helpful Report

Posted 8 years ago

“Absolutely one of the worst companies I have ever dealt with. If you buy from them, pray you don't ever need to return anything as their no quibble returns policy is a lie and their after sales 'care' is appalling. They ignore messages and emails, they are rude on the phone and managers/supervisors refuse to even speak to you. I wish I had read other reviews before I purchased from these incompetent crooks.”

Helpful Report

Posted 8 years ago

“Probably the worst company on the market !”

Helpful Report

Posted 9 years ago

“i have ordered a laptop, but when i check my order it is saying that the item is out of stock, it never said this on the page when i ordered. i cant get any reply from them, i keep emailing them but they never reply, i have tried ringing them, but was left hanging on the phone for hours and still never got to speak to anyone. my laptop has still not come, buyers beware of this company”

Helpful Report

Posted 9 years ago

“Appalling customer service Appalling customer service - I will never shop with these guys again. THEY incorrectly processed an order twice. I then changed my mind and cancelled what should have been one order, but because the order was processed twice I received delivery of the item anyway, as I was meant to have cancelled two duplicate orders (but I had no reason to know this, as only one order was placed). They won't take account for errors at their end or problems with the way their systems process orders and pick up the incorrectly delivered item for free - they are charging me for it. They say 'no quibble returns policy' if you have any issues on their website - 'you'll receive all your money back'. This is misleading - you'll have to pay for the return postage. If you open your item (luckily I didn't), you have to pay a restocking fee. Customer service rude and unhelpful (3 separate individuals). Their attitude is 'this is what happened, we won't accept any other version, if you don't like it, tough'. Their direct attitude and way of taking to customers leaves a bad taste in the mouth. Customer service representatives should try and understand their customers when things go wrong, instead of dismissing concerns outright. If you want to buy a laptop, order elsewhere - either direct from manufacturer or somewhere like Amazon where the returns are made easier and they treat their customers better. Companies like Amazon or the manufacturers themselves if you order direct, will take return of laptops for free if you are not happy for whatever reason - even if you have opened them and used them. LaptopsDirect are charging me for an unopened order! If I had opened it, they would charge a 'restocking fee'. What would happen if I used it and found it to be faulty, and wanted to return? Would they accept it? I don't know, but that's a risk I cannot take so I will never order with these guys in the future - it's not worth the risk. When will companies learn - provide good customer service, and you'll reap the benefits in the long-term by repeat custom. No repeat custom from me. They now lose out on many hundreds of pounds as I will be buying my laptop elsewhere. It just doesn't make any sense. In a way I am happy these errors have occurred, as I now know what their customer service and returns policy is like. Once they have your money they don't care - you're on your own. I have gained insight into how this company treats their customers, and I now know it is not safe to order from them in case something goes wrong. When you spend a lot of money on electronics you need the security to know that you can return an item if there are problems with it. This company does not provide that security. I don't trust them at all. Just look around the internet for reviews of this company on other websites. Many others have described similar issues.”

Helpful Report

Posted 9 years ago

“Dream customer service. Ordered a laptop on Friday to replace my daughter'sold one. Paid extra for next day delivery as she was returning to university on Sunday morning. Website said next day delivery was available. It wasn't. I was told it would arrive on Monday evening. This was no use so I tried to cancel the order but I was told I couldn't and I had to wait in and refuse delivery. I was also told that I had actually ordered the laptop on Saturday!!! I now have to wait for my refund, minus my postage, for 5 days while they inspect the laptop which I have ever seen!! Dreadful customer service. Please be careful with this company”

Helpful Report

Posted 9 years ago

“I would never and will never buy anything from laptops direct again. Their customer service is appalling. They have no respect for their customers, once they have your money they don't care about any problems after this. I would strongly recommend that you do not buy from laptops direct and use a reputable company instead.”

Helpful Report

Posted 9 years ago

“Poor customer service refused to give me a refund even though I only had the laptop for 1 day”

Helpful Report

Posted 9 years ago

“AVOID! They employ chronic liars and try to weasel their way out of a contract. I bought 13 graphics cards that went up in price the day after and was also a large order... Was told the items would be here by the 23rd of Aug. No graphics cards were received by the evening on the 24th so I left them a message and the response was their customer support acting dumb... Called up to complain and was told a manager would call back - eventually they did and promised a discount plus all the cards. I must have phoned up nearly every day for about a week and a half to be constantly told they would "get back to me," and I was also told that the product price had increased and they attempted to change the order to a different product which was cheaper than the now more expensive product I ordered. I refused and they offered a refund, I said no. I told them that they sold me those cards and they must honour the contract. Eventually was told they had a new supplier who could provide all 13... Was called back later to be told they can only get 10... Called back the following day to ensure that they were actually coming and the woman told me they hadn't been shipped and the supplier ran out... Eventually I get a note through the door saying a parcel is awaiting me from Overclockers UK (obviously who they had to buy these with), so I collected the 10 graphics cards finally about 2 weeks later. They are LIARS, cheats, they try to get you to pay more if the price goes up (you don't need to, that's their problem), tried to get me to cancel, and were also terrible customer service. Avoid like the PLAGUE.”

Helpful Report

Posted 9 years ago

“Stay Away from these people. Most disgusted company I have ever dealt with. Spent £530.00 on brand new HP laptop. Received a used laptop without a CD rom. Wanted to return this and get my money back or to get another laptop. They did not allow me to do none of this as I was ordered this under my company name. Apparently laptop-direct do not accept anything which sold to a businesses. Now I am in a process of taking this to a court.”

Helpful Report

Posted 9 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews