Appalling customer service Appalling customer service - I will never shop with these guys again. THEY incorrectly processed an order twice. I then changed my mind and cancelled what should have been one order, but because the order was processed twice I received delivery of the item anyway, as I was meant to have cancelled two duplicate orders (but I had no reason to know this, as only one order was placed). They won't take account for errors at their end or problems with the way their systems process orders and pick up the incorrectly delivered item for free - they are charging me for it. They say 'no quibble returns policy' if you have any issues on their website - 'you'll receive all your money back'. This is misleading - you'll have to pay for the return postage. If you open your item (luckily I didn't), you have to pay a restocking fee. Customer service rude and unhelpful (3 separate individuals). Their attitude is 'this is what happened, we won't accept any other version, if you don't like it, tough'. Their direct attitude and way of taking to customers leaves a bad taste in the mouth. Customer service representatives should try and understand their customers when things go wrong, instead of dismissing concerns outright. If you want to buy a laptop, order elsewhere - either direct from manufacturer or somewhere like Amazon where the returns are made easier and they treat their customers better. Companies like Amazon or the manufacturers themselves if you order direct, will take return of laptops for free if you are not happy for whatever reason - even if you have opened them and used them. LaptopsDirect are charging me for an unopened order! If I had opened it, they would charge a 'restocking fee'. What would happen if I used it and found it to be faulty, and wanted to return? Would they accept it? I don't know, but that's a risk I cannot take so I will never order with these guys in the future - it's not worth the risk. When will companies learn - provide good customer service, and you'll reap the benefits in the long-term by repeat custom. No repeat custom from me. They now lose out on many hundreds of pounds as I will be buying my laptop elsewhere. It just doesn't make any sense. In a way I am happy these errors have occurred, as I now know what their customer service and returns policy is like. Once they have your money they don't care - you're on your own. I have gained insight into how this company treats their customers, and I now know it is not safe to order from them in case something goes wrong. When you spend a lot of money on electronics you need the security to know that you can return an item if there are problems with it. This company does not provide that security. I don't trust them at all. Just look around the internet for reviews of this company on other websites. Many others have described similar issues.