Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,165 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered laptop Saturday morning, with 2-4 working days delivery. No updates on my account about my order until I email them 4 days later. No reply - just the status of my order on my account has changed to "Awaiting stock"...what a shambles. I am cancelling tomorrow if these other reviews are anything to go by I will save myself the time and agro of being lied to.”

Helpful Report

Posted 8 years ago

“Disgusting customer service ! Constant lies .5months later still waiting for replacement laptops. Promised deliveries and excuse after excuse.”

Helpful Report

Posted 8 years ago

“Sales team adviced me to buy on Friday before 8p.m. to get delivery next day (saturday) for an extra charge, I went to buy it, had to rush to get home early, when I got home website told me it can only be delivered on saturday after, or during the week.. O.K. I have chosen to get it delivered during a week. but then, I have received email from them monday at 15:59 (they are closing at 4): Thank you for your order: "We regret to inform you that part of your order is no longer available from our suppliers. Occasionally we will experience a time delay on product information, whereby a manufacturer will no longer have stock and will discontinue a product before we are able to update our systems". And the item is still on sale on their website!! What the hell is going on with them??? Time wasters!!!”

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Posted 8 years ago

“Go elsewhere! What a sham!”

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Posted 8 years ago

“Don't buy from them,useless customer service,cancelled my delivery twice(delivery 19,96£). Took a day off to wait for the delivery only to receive an email that is cancelled again. On their website for the laptop that I ordered says in stock available immediately but once I bought it they said they have only one in stock and that the logo is peeling off so I have to wait for the new one.They called to confirm the new one coming today and now I got an email that is cancelled again.”

Helpful Report

Posted 8 years ago

“My television was 'lost' by DHL. Laptops direct should replace under consumer protection legislation but they are insisting that I wait until DHL has carried out exhaustive searching. So Laptops Direct has my money and Gave no TV”

Helpful Report

Posted 8 years ago

“I bought hp envy laptop, which costs about 900€, and guess what... after two weeks it crashed. okey, shit happens i thought, i sent my laptop to them, but after 7months it is still briken somewhere in england”

Helpful Report

Posted 8 years ago

“I'm sorry I didn't see this site before I bought from them. I did eventually get my tablet but the Customer Service Team are probably the worst I have ever dealt with. They didn't deal with my complaint at all, not sure where they got their training, I presume they are self-taught because they don't even have the basic understanding of how to deal with customers. The item was cheaper but next time I will use Amazon!”

Helpful Report

Posted 8 years ago

“After sales non existent. Unhelpful useless waste of time and money. You cannot even speak to a manager. I have told them to keep the cctv and my money because I can no longer deal with their incompetent staff.”

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Posted 8 years ago

“sent a faulty computer took far too long to rectify problem then ended up with refund eventually, i would recommend you avoid and go to high st comapny”

Helpful Report

Posted 8 years ago

“Faulty monitor. Spoke to LG who confirmed it was faulty and provided a reference. Sought to raise a return with this company and their "customer services" was absolutely appalling, right to their "Management" level (a guy called Asif). They "partner" with Which and so an image is created that they can be trusted. They can't; and I will make a complaint to Which. I got the distinct impression that if you let them they will take you for a ride (28 days for them to refund the £1000!!!) and they want to check the monitor themselves. Well that is their right; but if there is a dispute, LG the manufacturers, have said it is faulty and to return it. Rather check with LG via the reference, I was concerned this was dismissed and they said they would do there own tests???!!! They were clearly concerned when I said I would make Which aware of this experience.”

Helpful Report

Posted 8 years ago

“EVERYTHING IS WRONG! Please do not buy anything from here just because its cheap. They have a terrible service. I was given a delivery date of 3-5 working days and now it has been 15 days and I am still waitig for my order. This is ridiculous. They never sent me an apology for the delay. Nobody answers the call. Or even replies to my email. I am 95% sure that I have been scammed. This company is a fraud and please save your time and money and purchase from a trusted website. Spending £700 on this site has been this buggest mistake of my life.”

Helpful Report

Posted 8 years ago

“Received a faulty item. Arranged a pick up, trying to pick up from wrong address. A lot of frustration and phone calls. Please don't buy.”

Helpful Report

Posted 8 years ago

“Cheap, fast sales service, but this company does nothing to make good on its mistakes. 6 weeks on from their failure to deliver some software, and I am still waiting for a refund. Multiple emails and phone calls have made no difference whatsoever. Buyers beware!”

Helpful Report

Posted 8 years ago

“Ordered a laptop, headphones and a bag on the 24th December. Got email on 27th , package is on way and another today (28th) package will be delivered between 8am and 6pm. Waited in all day then package arrives, no laptop in package. Phoned the 0871 971 0081 number (13p per min) to be connected to never ending dance music, with no indication of how long connection to an agent may take.”

Helpful Report

Posted 8 years ago

“I ordered an A2 refurbished HP Envy with SSD. There are no serviceable parts in these devices so they need to: 1. Clean; 2. Function check and repair if necessary, 3. Reset the operating system. Laptops direct failed on 2 of 3. The laptop was grubby, didn't charge correctly had a faulty battery and on return and examination, was told it had a motherboard fault and wouldn't be returned. I would say it's reasonably safe to assume refurbished meant stick it in a box and send it out. Following this customer service was awful, incompetent and frustrating. Fortunately they're a Google certified company and when I dealt with them through Google they responded. I won't ever use or recommend this company”

Helpful Report

Posted 8 years ago

“had to order a 1600 pounds laptop to replace my old one on Friday, and paid 20 extra pounds to have it delivered on Saturday, because as a CG artist freelancer, I needed it for my work. The next day at 5pm, it hadn't arrived yet so I called laptops directs and they told me it should arrive soon. I waited a little bit more, then called the carrier who told me it wouldn't arrive this day, as the supplier had selected a delivery on Monday. Today is Monday, I called laptops direct and even though I explained them that it was their mistake, that there was a good reason why I paid those extra 20 pounds and that I lost three days of work and had to spend my whole Saturday and now all Monday at home waiting for the delivery, they only refunded the "delivery delay difference" of 15 pounds. No compensation whatsoever beside that. I don't like to write reviews and especially bad ones, but I don't want anybody to do the same mistake: if you're in a hurry, DO NOT BUY FROM THEM, go anywhere else, Amazon is cheaper, delivers in time and refund you when they are the ones that messed up.”

Helpful Report

Posted 8 years ago

“I would rather chop off my right nut than have to try and deal with these guys again!!!! BE WARNED DO NOT SHOP HERE”

Helpful Report

Posted 8 years ago

“Laptops direct are the worst company I have ever had the misfortune to deal with. They sold Me a faulty tv, it took Me months of hassle to get a refund. When I finally got it they reduced the amount by 10 % for a so called usage charge. Trading standards informed Me this is illegal, I told laptops direct but they don't care. Any company is only as good as its after sales service. The customer service team are rude and incompetent. If You buy from here and your purchase develops a fault forget about Your consumer rights. Avoid this company at all costs.”

Helpful Report

Posted 8 years ago

“never known a company like it,took me months to get my money back.Stay well clear,false advertising!!”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,165 reviews