Lied from the very start. They stated that the item was in their stock and took payment in full including an extra 10.00 for tracked next day delivery. They sent three emails, received, processing and dispatched (you can't cancel after dispatch) within 1 hour. They then informed me that they couldn't provide tracking as it was coming direct from one of their suppliers (so the item was not in their stock as advertised). Of course the item did not arrive the next day, so a day of work wasted waiting in. I complained only to be told that it was now definitely on its way and would be with me the next day. You guessed it, of course it didn't arrive. I again complained saying I was very suspicious of the whole process only to be told they could not supply the item but would arrange an alternative. Not good enough. So not believing a word they now said I raised a dispute with Paypal who put the payment on hold. There was then a flurry of emails saying that they would cancel the order within 24 hrs and that they would then process a refund at their convenience. However Paypal state that you must not close a dispute until the money has been refunded and is in your account because once closed the dispute cannot be re opened and you are at the mercy of shysters like Laptops Direct. From the start Laptops Direct have lied, deceived and attempted to dupe me out of my money. Thankfully I was aware of the rule about closing a PayPal dispute without having received my refund and will at least be able to claim through their consumer protection scheme. Remember if you are asked by a seller to close a PayPal dispute you have raised to enable them to "process the refund" they are lying. You must not close the dispute until the money is back in your account as PayPal will no longer be able to help if you do.