I have had a very bad experience buying from Laptops Direct. The laptop I received had a HP onscreen WARRANTY STARTED 10 MONTHS PRIOR TO MY PURCHASE, which left me less than 3 months HP warranty, even though this was a brand new laptop (1 years warranty), so in my opinion this points to a strong suggestion of the laptop being a second-hand laptop. My laptop also had a fault with the Windows software making the laptop not fit for purpose. They said software was not covered under the warranty even though Windows is sold with the laptop. I asked for a refund within the 14 days which was ignored, they then replied after this time had expired to say it’s too late for a refund, they could offer a repair only and that it would take 2 months to repair if returned to them. They told me to do a factory reset (I suspect a number of customers wouldn't know how to do this), I had little option so tried, the outcome was the resets failed. I am now in contact with trading standards, citizens advice, and if all fails will end up in small claims court. My experience has shown their customer service give the sense of stringing you along with IMO unhelpful emails which also includes receiving replies from a different employee where you then have to restart the process of explaining the problem again etc.. THIS COMPANY I UNDERSTAND IS PART OF THE BUY IT DIRECT GROUP.